Boots

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Reviews

1. T Steedman ★★★★★

   N.B.The opening hours noted on Google Maps for the Opticians are wholly incorrect which i'd assumed was the same as this...Boots optician shuts at 5.30 during week NOT 6 pm Very good service provided by Boots Opticians. Recommend as give very professional and slick service, and reassurance when asked questions.

   almost 3 months ago
2. Barry Berlow-Jackson ★★★★☆

   Edit: after finally getting through to customer service, I was promised a call back. Soon after Adam from the branch called me and was extremely helpful and sorted me out. Fantastic. Upshot - Boots has a terrible phone system but excellent people when you can get through. Local Boots telephone system doesnt allow you to speak to them. Its all automated. To speak to someone you have to call customer service. Why even have a local branch number? So I phoned the customer service number. Held for 25 minutes then somebody answered and immediately cut off.

   almost 7 months ago
3. Ewen MacDonald-Allan ★☆☆☆☆

   Waited 5 minutes yesterday to enquire about heating aids. Eventually, one of the harassed prescription staff came over and served someone beside Me who had just walked up to counter. (Maybe a beard thing)? Couldn't give Me any info other than a phone no. Tossed the paper on way out. 'Should have gone' elsewhere first. Specsavers were really helpful. Will be using local Pharma for scrips in future too! Poor effort!

   almost 10 months ago

1. Jacqueline ★☆☆☆☆

   Never any staff about. Click & collect counter is ALWAYS empty. On my latest visit it was, as usual, empty, so I don't know why people are always told to collect from there. A look down the aisles revealed that there were no other staff about, even the counter next to the pharmacy was empty. Queued for ages at the pharmacy instead, and just as I felt like leaving, one of the assistants moved over to the other counter, and a queue started there. Deciding that I'd spent enough time here, I moved to leave, and saw that there were now 3 previously-hiding assistants chatting at the click & collect counter. The pharmacy always has a long wait time compared to other pharmacies. This store has very little to recommend it.

   1 year ago
2. Andy G ★☆☆☆☆

   I put a couple of films in to get developed, and they destroyed them. When I went back to collect them, they had them lying in a tray soaking wet, and when they told me that they had wrecked them, they didn't even apologise for it. I think they should train people to have a better attitude if they are going to deal with the public.

   almost 3 years ago
3. Louis Frew ★☆☆☆☆

   Tried to return an unwanted unopened gift set as it did not contain any of the products I use. I wanted to purchase more expensive products not a refund but the manager would not give a refund as I did not have a gift receipt. Marks & Spencer's refunded two products without gift receipts and gave vouchers as replacements. Poor show from Boots 1 star customer service.

   almost 3 years ago

1. Margherita Baird ★★★★☆

   I get medication in there every month They send me a txt to tell me when it's ready staff are very helpful

   almost 3 years ago
2. Fiona Allardice ★☆☆☆☆

   Went into the store today to ask a simple question about whether something is available on PF. The store was NOT busy with patients/customers. Stood for a minute at the pharmacy counter before I was acknowledged. The girl behind the desk was scanning prescriptions only. She was NOT Dispensing prescriptions. Waited another 4 minutes to be assisted. During this time the pharmacist was in the dispensary and checking. Another lady came into the dispensary popped a toothbrush in a bag and left. At no time did either of these ladies acknowledge me. After the 5 minutes I walked out! Disgusted. I've worked in pharmacy for over 10 years and have never had to wait that length of time. I've also never left a customer waiting that length of time to be served even when Dispensing medication. Scanning can be left after 1st page is scanned. Atrocious for a big company to leave patients/customers waiting to be served. Only writing this review as I've worked in pharmacy, so I know how it works. Appalling customer service!!! I won't be back and neither will members of my family. Disgusted

   almost 3 years ago
3. Sana Waqas ★★★★★

   I bought a Miss Dior Le perfume on clearance. I opened the package to find out an empty bottle with few batteries..I got a refund but please be careful in buying expensive perfumes and open them straigh away.

   more 6 years ago

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