ArrowXL Enfield Self-Storage Facility in Enfield

Reviews

1. Oliver Evans ★☆☆☆☆

   If i could leave a 0-star review, I would, 1 star is too generous. Firstly they couldn't organise a fire in a match factory. They were supposed to deliver my parcel on the 17th, then they texted me to say it was the 18th, then the 21st, then nothing. Didn't even message to say they weren't turning up. After a long time on the phone trying to get through to them, a gentleman answered and did the usual blame game and said it was with their sub contractor... then that was it, no more contact from them until I had to reach out to them, and when I did, they didn't have a clue what was going on or where my delivery was. I went back to the website I purchased the bed from, and they have now re ordered my product through a different courier. I should have known they were awful by listening to the phone lines pre recorded message... Arrow XL you are the worst couriers I have ever had the pleasure of dealing with, you make Evri look amazing.

   almost 7 months ago
2. Imran Miah ★☆☆☆☆

   ArrowXl please contact me Urgently as i will escalate this matter further with the authorities. 2 men in your delivery truck had blocked the only path to exit my estate for several minutes. When they finally arrived i asked them would they be able to move the truck they said i can wait. I was taking my pregnant wife to a urgent hospital appointment and i had told them that and they were giving me attitude saying they don't need to move anything. They then went on to threaten me with violence whilst my pregnant wife was outside. This has has been a unsettling experience for me and my wife i would even go to say this was a racial threat towards me and my wife due to their ignorance. I will make a police report as this is unacceptable behaviour and violent threats. Please track these men down and get back to me.

   almost 7 months ago
3. Jonathan Ghubar ★☆☆☆☆

   Absolutely unacceptable service from start to finish. I deliberately worked from home all day to receive a delivery on a date I personally selected. I was in the property the entire time. The doorbell never rang, and my doorbell camera shows no attempt by any courier to contact me. Despite this, the delivery was marked as “attempted – no answer”. This is simply untrue. I received a very brief phone call that ended before I could answer. When I immediately called back, the person was unable to communicate in English, and we could not understand one another. When I asked what would happen with my delivery, I was told “okay” and the call was abruptly ended. Any further attempts to call back went straight to voicemail. Customer service is effectively non-existent. There is no phone support, no email support, and the chatbot is useless. I waited for hours with no response and no way to speak to an actual human being. This company wastes people’s time, records false delivery attempts, and offers zero accountability when things go wrong. It is no surprise to see so many negative reviews online. I have already advised the retailer I ordered from not to use this delivery company again. Avoid if you value your time or expect basic professionalism.

   almost 7 months ago

1. Burak Güllü ★☆☆☆☆

   Shocking service, zero communication, impossible to get support!!! I ordered a chair from Sweeek and ArrowXL were the delivery partner. My experience has been genuinely awful from start to finish. 1) They returned my order to the retailer due to their own label issue The first time, ArrowXL picked the item up from the warehouse and then returned it to Sweeek because of some kind of label problem on their side. This caused at least 2 weeks of delay before I even had another chance of receiving the item. 2) No communication for days, then a booking link with a 2.5-week wait Sweeek resent the item (thankfully it arrived in the UK about a week ago), but ArrowXL provided no updates at all for days. Eventually I got an SMS asking me to book a delivery slot — the earliest option was 2.5 weeks away, which is unacceptable for a standard furniture delivery. 3) Forced delivery date change + missed delivery + no support I booked 23rd December, then received another message saying I could only receive it on 17th December and that it couldn’t be changed. I rearranged my work to stay home all day. No one showed up. No call. No update. Nothing. 4) Customer support doesn’t exist The only contact option seems to be the “Live Chat”, but it’s a complete black hole. I’ve tried around 10 times and never once got through to an agent. Today is the 18th and I still have no communication and no resolution. Overall, ArrowXL seem to have no workable customer service and no reliable delivery communications/infrastructure. Based on my experience, I struggle to understand how they have so many positive reviews — it simply doesn’t match the reality I’ve seen. ArrowXL: please contact me to resolve this. You can find my details via my email associated with this booking/order. Tracking code 8TDI00004061A096

   almost 7 months ago
2. Abdul Latif Mithawala ★☆☆☆☆

   A Catalog of Failures – Avoid This Transport Company! I am writing this review in extreme frustration following an utterly disastrous delivery attempt on 26th Nov 2025. The level of unprofessionalism displayed by both the delivery team and the customer support line makes me question why anyone would employ this company. Here is a summary of the unacceptable service I received: 1. Logistical Chaos and Punctuality Issues: The delivery missed its scheduled time slot entirely. Furthermore, the driver claimed he could not locate my street in a busy London suburb, despite modern GPS technology. I ultimately had to leave my house, walk three streets away, and physically guide the delivery van to my address—an absurd and unacceptable requirement for a paid delivery service. 2. Appalling Delivery Standards (70kg Fridge): When we finally arrived at my home, the situation deteriorated further: The delivery men intended to drop a 70kg fridge on the pavement outside my house rather than bringing it into the property. They refused to look at the old appliance that was meant to be collected as part of the service agreement. When I asked them to at least move the heavy old fridge into my front garden (if they dont want to collect it back), they flatly refused to touch it. 3. Coercive Tactics and Ignored Obligations: The crew keep mentioning disclaimer to collect the old fridge, even though they refused to inspect it or take it away. Because they failed to meet their basic service obligations and displayed a total lack of safety standards, I was forced to return the delivery entirely. 4. Non-Existent Customer Support: Trying to resolve this nightmare was impossible. The company phone number is not published anywhere obvious on the website, making it difficult to contact them (it took me 15 minutes just to find the number). When I finally connected, I waited in a queue for over 50 minutes. After that extensive wait, the agent cut the phone off without listening to a single sentence of my issue. Summary: Every single aspect of this interaction—from the logistics and driver conduct to the basic failure of customer service—was unprofessional. This company demonstrates a total disregard for customer property, safety, and time. I strongly advise potential customers to look elsewhere.

   almost 8 months ago
3. Paulina ★☆☆☆☆

   By far the worst “delivery” service I’ve ever experienced. Although our delivery slot was between 7:00am-9:00am, my husband and I were awake early and sitting by the front door since 6am awaiting our delivery. We never saw anyone come up the drive. By 8:00am our tracking had changed to “no one home and card left by the door” which was complete lies. We called Arrow and the best they can do is to deliver it 4 to 5 days later which is complete nonsense for a very expensive, high value package. They claimed the driver didn’t see anyone home but our lights were on and we were sitting in sight of the driveway. Since no true attempt was made to deliver our package, I think the lying driver should be made to return and deliver our package by the end of the day. We are moving and any delay to our deliveries will cause major issues to our planning.

   almost 3 years ago

1. B Hustle ★☆☆☆☆

   ArrowXL is single handedly the WORST courier service that I’ve ever used! Please don’t use ArrowXL. If I could give less than a one star, then I would. The delivery driver was absolutely awful. He was very rude and aggressive. He has no customer service. Terrible human being! Bless the customer services team (as they do try) but they are useless. I wasted at least 30 minutes both times that I had to call them and my problem still wasn’t resolved. For the last scheduled delivery, I called to track my product (as they usually send a confirmation email on the day of delivery). Only to eventually find out that they returned my product to the warehouse (even though I received email confirmation the day before saying that it would be delivered as scheduled). Over a period of 2 weeks, I wasted 2 separate days of annual leave (waiting for the delivery). In the end, I didn’t receive my product and I’ve been left highly frustrated. I emailed to complain about the service of the 2nd delivery attempt and I’m yet to receive a response. The whole infrastructure needs to be rebuilt. I can’t imagine how they’re still in business. Absolutely terrible courier service. Avoid at all costs!

   almost 3 years ago
2. S Patel ★☆☆☆☆

   ArrowXL are but far the worst courier company I have ever experienced. First time they delivered, they caused massive damage to my home. Second time, the could not deliver because they claim nobody was at home despite having and elderly 80year old who is blind and stays at home all day. They say they tried to call but never do - total and utter lies. A rescheduled delivery has to be rescheduled again because the item was not load on the truck despite their own tracking showing it was out for delivery. This company cannot be trusted at all and is by far the worst courier company in the UK. A reputable company such as Simba should seriously look to renegotiate theirs delivers with an far superiors courier company, one which can be trusted and once which will not tarnish the name of Simba.

   almost 3 years ago
3. Grant Jarvis ★☆☆☆☆

   I was moving house, the new place never had a garden shed as it was a new build. I ordered a shed through Amazon who quoted a delivery date of 22nd September. So I booked my removals for the following day. Giving me sufficient time to erect my new shed. ArrowXL text me the day prior to delivery asking me to book a delivery date the following week. Now all of my expensive bikes and tools will need to be left in the garden! Sarah from customer service was really not helpful and no date could be booked any sooner. Very very poor service. Amazon should not use this unreliable company.

   almost 3 years ago

1. Lynda Bowyer ★☆☆☆☆

   Appalling service. Booked an item through my mail order catalogue and it transpired the usual service delivery wouldn't be expedited in time before I moved home. I contacted my mail order catalogue six days before moving home to change the address to my new one. Now at my new address and Arrow XL have failed to deliver, stating that the item now needs to be dispatched from another hub. They have had six days to sort this. I now have one day less of annual leave and also no item of furniture delivered. Chased this up via their chat and all I received was a glib response that it needs to be sent from their Worcester depot instead of Enfield. We'll, that is for them to sort and they have had (and failed) six whole days to advise their Worcester hub and sort out their supply chain logistics. Appalling service. Would never choose to use this firm, the same as I would never choose to use Evri or Hermes. They are all as bad as each other. If I could give zero star rating, I would.

   almost 3 years ago

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