Ordered a ring on the 2nd of October 2025. It is now the 8th and still have not received anything. I have sent emails but no reply!! I ordered through Klana so will now report to them.. Terrible service!!!
Absolutely beautiful 40th nomination charm, very quick on delivery, also lovely gift box , very good value for money, will use them again , good value for money.
sent in watch to get repaired, they damaged my watch face in December. the last agreement was to fix my watch face. Called to see how things are going. They have not done anything to repair the damage. never cal you back , customer service . lol what customer service. been chaseing them from December. be very careful . i regret ever going here.
My gran came here to get her ring removed as she had jammed it in a door causing the ring to go through her skin. My gran was very distressed and just wanted the ring off (she struggles with her mobility also as the forge is very close to her she thought this would be the quickest option) The gentleman charged her £25 upfront. My gran only had £20 and said she was short the £5 however she would go back to get the £5 for her home (in her wheel chair). My gran was also crying due to being flustered and stressed. In my option any decent human would just take the ring off and take the £20. Instead he kept my grans real gold ring which was her late sisters and said this will cover it. Of course my gran was so upset with the situation she just went home and called me in tears. A true sing in how society is going i’m so gutted that a place in the east end would charge so high never mind taking my poor wee grans off her. Please don’t give this company your money.
Eternity is a great jewellers in Glasgow, trendy items, good prices and amazing customer service! Would recommend to a friend
They’ll do everything they can to assist and solve any issues. If the piece is damaged or defective they do give refunds. The staff are pleasant and courteous and the jeweller is able to take on complex repair jobs not many others would.
Avoid rude staff don’t give refunds but don’t tell you they don’t give refunds . Much better places to shop will never be back
“Bespoke Diamond Engament Ring” Wow, what an incredible personal service I received from Greg and Michelle of Eternity The Jewellers! I was recommended to speak to Greg through a couple of my friends, who had bought their diamond engagement rings from Eternity. They told me about the incredible diamonds that were sourced especially for them, as well as the attractive prices that couldn’t be matched (even in Hatton Gardens, London!) I decided to trust Michelle and Greg and I’m so glad I did. We created a truly beautiful bespoke ring through Greg’s connections and Michelle’s imagination and direction. If you are taking that next step and planning to get down on one knee, before you do make sure you speak to Eternity - they may just make your dreams become a reality. Massive thanks to Greg and Michelle!
I went into the store unsure on exactly what I wanted, but have to say the staff were extremely helpful and made the whole experience really nice and easy. I came away with a stunning pair of earrings - would definitely go back!
Horrible customer experience at this shop. Popped in here to pick up a cheap watch to see me by while my relatively expensive watch was away for repair. I am lost without a wrist watch. As I was browsing a rather forward female sales assistant approached me and asked if she could help. As I was trying to give an idea of my price point she interrupted me in mid-sentence while she briefly talked to another customer. A bit perturbed at the interruption I began my question again. For a second time she interrupted me - finishing my sentence for me. I then tried to ask if it were possible to get a watch that was solar powered under £50. For.a third time my question was cut off - with her finishing my question for me - well what she THOUGHT was my question. She started going on about how reliable watches were at this price point - not my question at all. I have never met a more annoying or presumptuous and rude sales assistant. Not interested in a word I was asking. I decided to have one last attempt at asking my question - to my astonishment she turned to yet another person beginning yet another conversation - cutting me off again in mid sentence. I wasn't going for a 5th attempt so I decided to leave at this point. To my absolute astonishment and disgust she must have taken some sort of offence from this because she started to laugh at me along with the other customer. This is only the second time I have been out the house during the pandemic. I was more than a little anxious. During the lockdown I have had 2 strokes and my health has not been good. The strokes have effected my confidence but my speech is still articulate and fluid. There is no excuse for a sales assistant to treat a customer like this. Completely oblivious to her behaviour. I have never seen such a display of unawareness, rudeness and bad customer service. I will definitely not be shopping here again. If she had just allowed me to get 1 sentence out, they would have a sale and a happy customer.
Eternity the Jewellers is located at Unit 34A, Forge Shopping Centre, 1221 Gallowgate, Glasgow G31 4EB, UK
You can contact Eternity the Jewellers at +44 141 556 6762
You can find directions to Eternity the Jewellers by following this map link