Ernest Jones Jewelry Store in Glasgow

Reviews

1. Anna Victoria ★★★★★

   Exceptional service from Lauren! I had such a wonderful experience thanks to Lauren. She was warm, welcoming, patient and incredibly knowledgeable. She took the time to understand exactly what I was looking for and guided me through the options with patience and genuine care. Her attention to detail and professionalism made the whole process enjoyable and stress-free. If you’re visiting this store, I highly recommend asking for Lauren - she truly goes above and beyond! Definitely the most remarkable member of staff I've had in that store.

   almost 10 months ago
2. Katie King ★☆☆☆☆

   I am so disappointed in the customer service at this store after writing a glowing 5 star review for a different staff member, I am now writing this 1 star review (should be 0) for the managers of this store. We bought our wedding rings in late September with the understanding that if they did not fit or no longer suited we had 30 days from the date of collection to return. I called the store on the Friday of the last weekend in the return window to confirm that we were able to return one of the wedding rings we had purchased. I was told on the phone that because I had to wait 2 weeks for the ring that it was made to order and could not be returned. At the time of purchase I was told that a plain gold band in that size did not need to be made to order and that they stock that size and band as standard. After a call to the customer care team this issue was sorted out. We went in store on Saturday to return the ring and due to the attitude and unhelpfulness in store we ended up returning both of our rings. When trying to get the deposit back, I was told that I needed the exact card that it was paid from, I did not have that card on me but had a different card for the same account (I understand not having the card was my fault, but there was no accommodation for this). I was told this was not good enough and needed the exact card. I made the argument of what if I had lost my card or it was stolen and I needed to get a new one, to then be told "but the long card number would still be the same". The level of training in this store seriously needs to be considered, as I called the Glasgow store who said they would have no issue returning the rings and issuing a refund. Also the attitude of the managers is shocking, huffing sand puffing at every little thing, sighing when she was asked to come out and deal with a return. I will be avoiding this store completely in future, which is a shame because the member of staff we dealt with in our first interaction was incredible.

   almost 10 months ago
3. Irene Connolly ★☆☆☆☆

   Tried to return rings, it was not a good experience, manager Lauren was not helpful when we wanted the deposit returned and we had to phone the glasgow shop and get the manager there to phone and sort it. Silverburn were cheeky and huffy saying when we told them that the glasgow shop could return the deposit that they supposed they could do it as a good will gesture. Would not use this shop again, manager Lauren is not nice.

   almost 10 months ago

1. Maimoona Zahid ★★★★★

   Served by Anna. Spent a good amount of time with me, assisting me to buy 5 watches to give as gifts! She’s been wonderful and had lots of patience. I will be back to buy a watch for myself too but will leave that for another day. Thankyou Anna.

   almost 2 years ago
2. Hannah Paterson ★★★★★

   I came in for a ring resizing and had a somewhat bad experience at first, I then came back into store to speak to store manager Kyle. He completely turned an uncomfortable situation into the most positive and happy experience and I’ve came away with my perfect size in ring and so happy. He went above and beyond what he should have done to deliver the best customer service. Thank you so much to the store manager who totally turned this experience around. More colleague training I think is needed for the certain member of staff I first dealt with but Kyle totally made my day. Chatting away about my engagement party and I’ll be going back in to show him pictures. Thank you so so much Kyle at Ernest Jones Silverburn. Such a credit to the company he’s a keeper :)

   almost 3 years ago
3. Emma Wylie ★★★★★

   Kyle and Anna provided such a great experience when I attended the store just last week. They both listened to what I envisioned and knew exacrly what to suggest. Two connoisseurs in their niche! 10/10 would recommend. Thanks again.

   almost 3 years ago

1. Raymond Cree ★★★★★

   5 star service from Ernest Jones at Silverburn Glasgow. Simply outstanding from the team and manager today on Boxing Day! Thanks so much. After buying my wife an experience luxury watch for Christmas (which she already had, I know I’m an idiot lol), I returned to the store today to exchange for another of the same brand. Absolute hassle free, and even price matched where it was advertised cheaper elsewhere. To the store manager - thank you for being so friendly and understanding.and saving my Xmas! This is why it’s always best to shop in store…..and this is why I shop with Ernest Jones time and time again. Merry Xmas all!

   almost 3 years ago
2. Barbara McKinley ★★★★★

   Love this store staff all professional and nothing too much trouble for Kyle the manager.

   almost 4 years ago
3. Jim Stewart ★★★★★

   Cannot fault the service in this store at all, given undivided attention from the sales staff. Have returned twice for adjustments and have been accommodated completely on both ocassions by different team members. Highly recommended store.

   almost 4 years ago

1. SAIRUS ★★★★☆

   Great selection of jewellery and watches . I been looking for a wear Os Smartwatch and I came cross this place , The Fossil Q 4th generation is what I was looking for is actually slightly more expensive than elsewhere .

   more 6 years ago

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