Goldsmiths

Photos

Reviews

1. Bethany Reid ★★★★★

   Great experience with Sharron and the team this weekend. Sharron was very attentive, helpful, and took the time to answer all our questions and walk us through the different options. The complimentary drinks were a nice touch! Definitely recommend.

   almost 5 months ago
2. Jack McCulloch ★★★★★

   Brilliant experience purchasing at this store. I was welcomed by Ellie upon my first visit who patiently talked me through the models I was interested in from both Tag Heuer and Tudor. Her product knowledge and passion is second to none. I’m a slow rational when it comes to purchasing so after a third visit to the store today and much email correspondence between Ellie & I, I finally purchased my new Tudor Black Bay 58 GMT. I felt looked after from beginning to end. A particularly nice touch was the gift purchased by the store for my Wife & I’s new born child. Great store and staff, can’t recommend enough.

   almost 5 months ago
3. Jennie-Lee Green ★★★★★

   Lovely experience choosing our wedding bands. Marie Ann welcomed us into the showroom, found exactly what we needed and chatted away to us about the big day while everything was processed. Drinks to celebrate and Marie even went the extra mile to clean up my engagement ring so it was sparkly and new beside my wedding band. Thank you so much from Ryan and Jennie

   almost 5 months ago

1. John Shearer ★★★★★

   The staff at this store was wonderful. I felt out of place due to my attire and was welcomed in with a smile. Brought a complementary drink and had a very nice conversation with multiple of the staff. Professional and with courtesy. My first experience with this brand and I'm looking foward to the next. Thank you again for everything!

   almost 8 months ago
2. Harpreet Sohal ★☆☆☆☆

   I ordered a Breitling watch from Goldsmiths as a gift for my nephew to wear to his father’s funeral. It was a significant, emotional purchase—this was the watch his father had planned to buy before he passed away. I paid for next-day delivery on a Thursday, expecting it to arrive in time for the funeral the following Wednesday. Despite selecting next-day delivery and being assured the item had been dispatched, there were multiple failures in communication, dispatch delays, and a complete lack of tracking transparency. The showroom ignored repeated emails clearly stressing the urgency of the order and still chose a slower delivery method instead of the next-day service I had paid for. Even after promising it had been sent to head office, the showroom did not actually dispatch the watch until several days later, and I never received confirmation or a tracking number to verify the status. A replacement was eventually arranged, but even that arrived two days after the funeral. So the gift, meant for a once-in-a-lifetime moment of remembrance, never served its purpose. Throughout the process, I had to chase updates, stress urgency repeatedly, and deal with vague or conflicting information from customer service. Though I received apologies and was offered a £50 gift card as a gesture of goodwill, this compensation has still not been sent to me at the time of writing this review. Goldsmiths markets itself as a premium retailer, but this experience showed a lack of care, consistency, and ownership—especially when it truly mattered. I will be thinking carefully before shopping here again, and I hope they take this review as a reminder that premium service isn’t just about products—it’s about reliability, trust, and being there for your customers when it counts most.

   almost 8 months ago
3. Alan Clark ★★★★★

   Great customer service in the Braehead branch, well versed on brands and what's best suited for your individual needs. Thanks Sharron. (Will be back when it's the wife's turn).

   almost 3 years ago

1. Stephen Cummings ★★★★★

   Fantastic customer service, staff are very knowledgeable and polite. Even though the shop was busy, I received a warm friendly welcome .

   almost 3 years ago
2. alison vesey ★★★★★

   The staff at Braehead, especially Mairi and Chloe made my experience of purchasing a watch a really lovely, special one. They and all of the other staff, were friendly and professional whilst not at all pressurising. I love my watch and can't recommend your store highly enough! Thanks again.

   almost 3 years ago
3. Amanda Gillard ★★★★★

   Massive thank you to Sharon and the team. They made us feel extremely welcome and comfortable, they went above and beyond to help us find answers to questions. Can't thank them enough. Will definitely return in the future!

   almost 3 years ago

1. G ★★★★★

   Purchased a Tudor Black Bay 36 as a 21st present from this store. The salesperson Cameron was a class act from start to finish and the best salesperson I’ve personally dealt with after visiting a number of different rival stores. Showed me a great watch and was very knowledgeable. When an issue arose Cameron went above and beyond to fix this. Brilliant experience all round. Thanks Cameron.

   almost 3 years ago

FAQs