I go into this store quite regular. the staff is so friendly and very helpfull. I go in to collect my parcels, when I walk in the door (pam) the manager has my parcel sitting waiting for me she is so very helpfull. I have a laugh with her she is one in a million.
I am writing this review to express my extreme disappointment and frustration with Key Store. On 29/3/24, I visited the store to pick up a parcel that was supposed to be delivered to me. However, to my shock and dismay, I discovered that the store had attempted to steal my parcel, despite photographic proof of its delivery The staff at the convenience store were uncooperative and dismissive when I inquired about the whereabouts of my parcel. It was evident that they had mishandled the delivery and were attempting to withhold my package unlawfully. Such unethical behavior is unacceptable and reflects poorly on the integrity of the store. I demand an immediate explanation and resolution to this matter. The convenience store's actions not only violated my trust but also breached the basic principles of customer service and honesty. I urge other customers to exercise caution when dealing with Key Store to avoid falling victim to similar deceitful practices. I expect a prompt response and appropriate measures to rectify this situation. Failure to address this issue will compel me to take further action to safeguard my rights as a consumer. Sincerely, Hamish
The service I experienced by one of the female members of staff at the till was the worst customer experience Ive had with any company for a long time. She was rude, unhelpful and made the simple process of picking up a parcel a horrific experience. I’ve never had any issues before with the lovely guys behind the counter. The lady that served me shouldn’t be allowed on the front counter and should be in the back where she doesn’t have to interact with people. Will not be returning and will make sure I choose a different key store to pick up from in future.
Would leave zero if I could. Which is a shame, because the guy is lovely but the younger woman must be bi polar or something. Absolutely miserable (as someone else has noted), extremely unhelpful and rude. Will not spend money in this shop again - is bookended by a shop at either side of the village, both of which could not be ran by more helpful or lovely staff. Keep behaving like this and you’ll end up with no custom.
Lovely clean store lovely couple who are more than helpful and very friendly no need to check the dates as stuff is in date and not overpriced
Pam and Tony are lovely shopkeepers and friends. They went above and beyond for me at the beginning of lockdown when I wasn’t able to send my parcel to my friends wee boy for his birthday due to lack of couriers. Tony kindly hand delivered my parcel to ensure I didn’t have a disappointed 4 year old ☺️The shop itself is spotless, has a great variety of products (if there’s anything else you need they are happy to stock for you) and I always get a lovely chat and laugh with Pam and Tony. Wouldn’t shop anywhere else! ☺️
Woman that works in this shop is constantly rude and extremely dour faced. Will save my money for the nisa up the road.
Key Store Convenience Store is located at 328 Dumbarton Rd, Old Kilpatrick, Glasgow G60 5JH, UK
You can contact Key Store Convenience Store at +44 1389 891028
You can find directions to Key Store Convenience Store by following this map link