having previously experienced cancer treatment in Wales which was appauling and life threatening, I can confidently say the treatment I have recieved at UCLH has been excellent , life saving in fact and the environment is entirely condusive to healing.
I cannot praise the medical and support staff highly enough. Their professionalism and efficiency was amazing! I had to have a breast lump investigated and I was really nervous it could be something serious but they answered all my questions and put my mind at ease. It turned out I had two cysts that needed to be drained and they did it quickly on the day. An exceptional level of service and I was so impressed. Thank you!
Most of the consultants are very good and empathetic. On one occasion I had to see a different doctor as my usual consultant was seeing other patients. This one consultant had zero empathy, lacked decency and was arrogant and rude. The consultant did not smile or even try to gain rapport with me. Also vindictive enough to cancel an appointment against my wishes. I would have thought this consultant would be too busy to carry out this act but it must have been playing on their mind after a member of my group ( who was also a doctor) pushed to keep the appointment with a different doctor. I hope they are happy with themselves, you would have to be a very small and cruel person to do this kind of thing when you are treating people with terminal cancer and then try make them feel unimportant. Horrible person.
Amar and Sergio in the MRI unit were great. I’m claustrophobic so was quite nervous, but they made the whole process very comfortable. Thanks again!
I am impressed by the service I always receive there. Either it is the reception staff for the parking permit or the Ambulatory Care staff. It has been beyond my expectations. I see so many bad reviews and I would say things dont always go 100 %. We are getting this amazing service by Macmillan for free and I dont see any reason to complaint. Thank you for the good service !
My wife was diagnosed with Mutliple Myeloma in last year. Throughout the last year, she has been received great care and love from the staff in this center. This was the most tough year in our family. Without their support, we can't imagine how we handle her in last year. I don't understands why the government not putting more resource and giving better paid to the health care staff. They will be leaving for another country if they continue to ill-treated by the government. I only see UK does not treasure the professional people and let them leave but not other countries.
One star - Because of the very rude woman on reception in the Blood Test Department at the Macmillan Centre. My husband, late 70s - battling cancer..queued for this woman to check him in.. he was 13 minutes early. She very rudely told him to go away and return 5 minute before the booked time. No please or thank you.. just chastisement for being early...all this, while her male colleague next to her was happily checking people in, some also a bit early. Anyway he then joined her colleague’s queue..now being 12 minutes early ..and was checked in easily and politely..with a smile and without chastisement for being early. Someone needs to tell this woman to show some politeness and empathy and remind her that she is working in a cancer unit where ill and anxious people arevhaving blood tests to see how their treatment is going..or not. They do not need her rudeness. She lets the otherwise excellent centre down!
They have been looking after my son for the past 5 years, treating him for Cancer, and they are absolutely superb. Cannot praise them enough. My son also has Autism/ADHD/ODD, and they have dealt with his treatment so well, and worked around him.
Unfortunately, our first visit here yesterday. On arrival, the lady on reception mumbled something about sitting over there, so we did as we were told. 20 minutes later, the hospital called to ask where we were. Apparently, you have to look for your name on a board and then go upstairs. We were therefore 20 minutes late for the appointment, wasting valuable consultants' time. Whilst waiting in the waiting room, within an hour I heard at least 6 other patients who were totally baffled by the system and a different receptionist explaining it time after time. This must happen every day. Why not explain this in the appointment letter and train your receptionist to explain clearly what the procedure is. Later, we had to see the consultant again, but were told to go out of the hospital as it would be a couple of hours. We left, went to a nearby cafe and the phone rang again straight away, again asking us where we were. We then rushed back to the hospital, to find we had kept him waiting again. Once in to see the medical staff, they were highly professional, supportive and reassuring, but I can't help wondering how much time is wasted every day by the confusing appointment system and lack of clear instructions. Next time, we'll know what to do.
UCH Macmillan Cancer Centre is located at Huntley St, London WC1E 6AG, UK
You can find directions to UCH Macmillan Cancer Centre by following this map link
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