Let's you order food whilst you're 5 minutes away just to get a phone call and be told you'll have a refund in 3-5 working days. Might as well close at 9:45 and reject payments from 9:30
Papa John's Cardiff Bay have just catered for our large group of hungry rugby boys at Cardiff International White Water Park. There were 60 adults and children in total and the manager Shiva looked after our order very professionally from the start of our enquiry to the successful timely delivery. The Pizzas were well appreciated by the whole team, parents, coaches and the staff at the Park as well! Thanks again!
Amazing food.great customer service and nice staff..
placed order thru just eat @22:23 and order confirmed, received a call @22:24pm from store to say they dont deliver after 22:30pm? I am confused + google says u open till 23:00pm. Is dis a joke or i am missing something? o.O
Been getting pizza's from here for years because I like them & they deliver...well, they use to! 1.5 miles away...5 mins by car & they now don't deliver! Spoke to a very obnoxious woman when I couldn't order online...explained to her that I was close & had pizza delivered before but no "we don't deliver to your address" is all she could say!! Contacted customer service the next day & I get the same snotty, obnoxious result...after weeks of trying, I'm now sick of them all!! From now on I'll get my pizza's from Domino's...they're further away but at least they are courteous & deliver.
Amazing pizza and speedy service! Just had the best pizza and extras in Cardiff. Base is far superior to other pizza places, and the toppings are generous. I wouldn't go anywhere else now. Thank you!
Diabolical customer service. I ordered last week for delivery. After an hour and a half I phoned them to see where it was and they said it was ordered for collection. Even the email stated for delivery and I told them this and I asked if they could cook them fresh and send them to me, I was told that they would not. I requested a refund instead and ordered from Dominos. When I complained the following day via a customer satisfaction email. I had an email from the manager offering me a free pizza. I have just tried to claim this but been told that I have to do it online. I explained that there is no credit on my online account therefore ordering online would involve me paying. I was told that I could only order online. The man I spoke to claimed to be the shift leader and was really unbelievably rude.
I ordered a pizza and it didn't have enough Meat topping on. I phoned the store to discuss as per the 'Papa John's Quality Guarantee' but the staff didn't listen to me and insisted that I was incorrect which was quite frankly rude and insulting. Conveniently the manager was unavailable to talk to and the person who answered the phone refused to give me his name. Poor pizza and completely unacceptable service. I would not recommend this branch at all
Papa Johns Pizza is located at Retail Park, Unit 3B Dunleavy Dr, Cardiff CF11 0SR, UK
You can contact Papa Johns Pizza at +44 29 2023 1313
You can find directions to Papa Johns Pizza by following this map link