So we ordered a delivery which we we were told would be here in 30 mins. I chased at the 50 min wait to be told they had it as collection. The food then arrived cold a further 30 mins later. Not great service and although we had to warm it all up it is good value for money normally
100 minutes to wait for an appalling meal. Chinese roast pork with water chestnuts tasted like slabs of concrete with Bisto and Kung Po duck tasted like sugared Bisto with not a cashew nut to be seen. The meat was fatty and tough. The best part was the chips. Very disappointing- will never order again. One star was for them actually answering the phone.
Very poor. Was told 45 minutes and was nearly 90 minutes with no update provided. Ordered beef in black bean sauce and large rice. If it was large rice i wonder how big the normal size is. As for the beef in black bean sauce. It was appalling. Sauce was very runny and no taste to it whatsoever
Used to use this Chinese quite a bit as our go-to. Used them again today, as it was Christmas Eve. Understood they were busy so that explains why they didn't answer the phone - so decided to go place a collection order instead. Upon placing our order, we were quoted a 20 minute wait, which was fair - until it reached 40 minutes and we queried our order, to be told it wasn't going to be long, just getting packed. Once it had been an hour, we finally collected our food, however to our suprise once we arrived hole, we had the 2 packets of Salt and Pepper chips weren't in the order. Phoned the shop to be told to collect the chips, and get told no more business and given a £5 refund - not even the price of the chips. Not really how I'd expect a business to talk to a customer, and certainly not how I'd speak to a customer shilst I was working. If you're too overwhelmed with orders, simply either give a longer estimate or stop taking orders to fulfill the current orders. P.S. Would like to add that the woman I spike to when collecting my order was lovely, and wish I could say the same about the service of the man we spoke to.
Usually good service and food however finding the standards are slipping. Whilst it is understandable that the restaurant can be busy at peak times, it’s a struggle to get through, you are given inaccurate delivery times and are unable to get through when the food doesn’t arrive at quoted time. Our last order was placed and we were quoted a delivery time or an hour and half later and when hadn’t arrived after 2 hours we called (it took 10 minutes to get through) and were told it would be at least another 20 minutes, with no explanation or apology. Despite explaining if it didn’t arrive by that time, we did not want it. order arrived later - 3 hours after our original order time. By this point, we had assumed it would not be coming. Whilst the driver was pleasant, it has really given us a poor experience and we are reluctant to order again.
Very presently surprised. New to the area and have been trying to find a new regular Chinese place instead travelling back to my old area for 30mins. Food was delivered at the specified time and dare I say it tasted better then my previous local. Looking forward to trying the different dishes over time.
Wok Express- Enderby is located at 11B Mill Ln, Enderby, Leicester LE19 4NW, UK
You can contact Wok Express- Enderby at +44 116 286 2220
You can find directions to Wok Express- Enderby by following this map link