Thomas Restaurant Cardiff Bay

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Reviews

1. Darren Appleton ★☆☆☆☆

   Easier to paste my below email: To whom this may concern, I am writing to formally raise a complaint regarding the quality of food and service I received during a recent visit to your restaurant. I am a paying guest at your hotel, and I expected a significantly higher standard given the menu images shared online. I paid £28 for a main course, four chicken wings to start and an orange juice. The food served was of extremely poor quality, among the worst I have experienced in any restaurant. As a restaurant owner I am familiar with the standards expected in professional hospitality, and this meal fell far below what is acceptable. When I raised the issue with the waiter, I was simply advised to speak with the hotel management, with no apology or effort made to resolve the matter at the time. This experience does not reflect the level of service or quality expected from a hotel of your standing. I ask this will be looked into so that future patrons don’t suffer the same experience. Please see attached image of meal, cooked from frozen goujons and chips. Yours sincerely,

   almost 8 months ago
2. Philip Ashton ★★★★★

   I was one of many celebrating n 18th birthday recently with a Sunday lunch at the Cardiff Bay branch. I have to say the service, especially from Diane, Mathew and Nico (manager) was excellent! Both quick and efficient. Nothing seemed to be too much trouble and the quality food was excellent as usual and the prices provided very good value for money. Highly recommended.

   1 year ago
3. Babs Rahman ★★★★☆

   I wanted to try authentic Welsh cuisine, and this restaurant popped up during a search. It had good reviews, so I thought I'd pay a visit. First impressions weren't entirely positive. It wasn't busy at all, and the manager just appeared to ignore me. A waiter from the bar turned up a short while later and seated me. Then I had to wait a while for the same waiter to take my order for the drinks and since I had already waited a while, I ordered the food at the same time. This is where the restaurant really shined. Every meal was well seasoned and cooked. I absolutely adorned the Lamb Cawl, it was bursting with flavour. Though I wasn't too big a fan of the starter and pudding, that was more to do with my tastes than the quality of the food. The menu is fairly small, which is usually a good thing in my experience but something to bear in mind for those who you who like a more extensive choice.

   almost 2 years ago

1. Elliot Taylor ★★★☆☆

   The food is good enough. The staff are undertrained and don't really know what they're doing... Most of them are friendly enough but not all.

   almost 2 years ago
2. Chrissey Jones ★★★★☆

   The food was tasty. We opted for the set menu, but my partner wished there was a little more choice on the menu. The waiter had started doing our drinks, then showed us to our table but appeared to forget our drinks and went on to serve others. They took our cutlery when they cleared our starters and forget to give us some for our main course. The waitress was friendly. Overal, the experience was good and the food tasted fresh. Forget to get pictures of our desserts, we were just keen to eat them.

   almost 3 years ago
3. L C ★★★★☆

   Relaxed atmosphere, bar attached to the Future Inn. Good prices and easy atmosphere. Bottle of wine around the 20 pound mark. Was a good spot to wait for a taxi. Food looked nice but we didn't try it. Recommended if you are staying in the hotel

   almost 3 years ago

1. Paul Murray ★★★★★

   Great food, great price, helpful staff. If your staying in the hotel, you don't need to go out to eat.

   almost 3 years ago

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