Caffè Nero Cardiff

Reviews

1. Aparna Jayan ★☆☆☆☆

   I visited the Caffe Nero recently, and while the food was great, the customer service was extremely disappointing. The man at the counter had a visibly grumpy expression and repeatedly asked the same questions in a way that felt more like humiliation than clarification. It was an uncomfortable experience, and I’m not sure if this is how all customers are treated or if there was another reason behind it. I sincerely hope the management invests in proper training for their staff because no customer should feel unwelcome in such a well-regarded café. I wouldn’t want a place with such good food and potential to lose customers due to poor service. Hope to see improvement!

   1 year ago
2. Zara Hadidd ★☆☆☆☆

   It’s unfortunate that I have to leave a 1-star review, as I’ve been a regular customer at this Caffè Nero for the past four years. However, my recent experiences with a new staff member, Joe, have been disappointing. On one occasion, after ordering my coffee, Joe asked me a question. Before I could respond or say I didn’t understand, he repeated the question rapidly, about 10 times, making me feel humiliated in front of the queue. While I understand that his English may not be perfect, his attitude made me feel uncomfortable. Despite this, I decided to let it go. A few days later, I visited again while on a phone call. I briefly paused my conversation to place my order, saying to my friend, “One moment, I’m just going to order coffee.” Joe began taking my order but did so in a whispering tone, which felt mocking. When I asked why he was whispering, his response was accompanied by aggressive body language, and he pointed out that I had my phone in my hand. I was so taken aback by his behavior that I chose not to engage further. Now, I find myself checking through the windows before entering this location, as Joe’s presence makes me feel uneasy. While I understand that English might not be his first language, good manners and respectful behavior can make up for that, but sadly, that was not the case here. I want to thank the lady that I spoke to in cafe Nero today as she was very understanding and heard me out.

   1 year ago
3. Roberta Barretto ★★☆☆☆

   Good service and americano with winter blend is lovely. However I ordered a breakfast roll which was in this flattened shape, and I had only realised after I left the shop. It was not warmed all the way through despite its shape…

   1 year ago

1. Abdelrahman Yahya Ayyat ★☆☆☆☆

   Worst cafe ever and terrible service. I visited Caffè Nero today at 5:30 PM with my friend, and the barista’s behavior was rude, unprofessional, and unacceptable. After ordering an Americano, the barista wanted to charge us the price for sitting, but we told him we wouldn’t stay. Later, we changed our minds and decided to sit, but the barista came over and told us you can’t sit and he said I will let you sit "just this time" and that next time you have to pay to sit. When I asked if there was a rule against sitting, he said we must pay. Meanwhile, there was another person sitting near us who didn’t order coffee or any drinks, and the barista didn’t say a word to them. This kind of attitude, personalizing the situation just because we didn’t pay extra, is completely inappropriate and unprofessional. I’ve been a loyal Caffè Nero customer for years and have never experienced such poor treatment before. I hope you address the behavior of employees like this, as they represent a well-known and respected brand like Caffè Nero.

   1 year ago
2. Dmitry Paul ★☆☆☆☆

   Very horrible attitude and all toilet roll paper. The staff manager do not want to listen customer and very rude talking

   almost 3 years ago
3. Dave Evans ★★★☆☆

   Went on Sunday morning day after the rugby. It didn't look as though the store had been cleaned. If it had then not very well. Love Caffè Nero coffee. Nice, efficient service from the girl on duty.

   almost 3 years ago

1. William david Williams ★☆☆☆☆

   Had a coffee here today .waited nearly 20 mins to be served when served 6 mins to make moka and caramel latte which was cold worst coffee ever waste of money

   almost 3 years ago
2. Abdulaziz MM ★★★★★

   Best coffee ever , best brand for me . enjoying in coffee and caramel waffles

   almost 3 years ago
3. Penny Harding-Roberts ★★★★★

   Love the coffee in Caffè Nero. Staff are very polite and kind, especially the lady that works there. The place is nice and clean, food and cakes etc always look fresh and they are well presented. Definitely worth a visit

   almost 3 years ago

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