Poor service made a 10years old child feel less, so bad customer. Eservice, the nail technicians shouts and are very rude. Especially when you are a person of colour.
I am writing to share my deeply upsetting experience at Nail Lounge Bradford, which I believe reflects discriminatory and unprofessional behaviour. I have visited this salon several times and noticed a clear difference in how customers are treated. White and Asian customers appear to receive better service, while people of colour are treated dismissively. My most recent visit, however, was traumatic and unacceptable. I took my 10-year-old daughter to the salon so she could have her nails painted for Christmas. Like many children, she was excited after seeing her friends get their nails done. I had already finished my own appointment and was waiting patiently for hers. Despite a long wait, we remained calm and understanding. When it was finally her turn, my daughter politely showed the nail technician a picture of the simple Christmas nail design she wanted. Instead of responding professionally, the male technician began laughing at her and gesturing to another female technician, commenting on the size of her nails. Both of them laughed openly at a 10-year-old child, with no consideration for her feelings. This was extremely humiliating and heartbreaking to witness as a mother. I explained that she is a child and did not want acrylics, just a simple festive design. Despite this, the technician continued laughing. My daughter became distressed, stood up, and started crying. We were forced to leave the salon. This incident completely ruined what should have been a joyful Christmas experience for my daughter. She was so affected that she later refused to have her nails done anywhere else, despite my attempts to reassure her. What makes this even more troubling is the lack of empathy shown by staff, including a technician who is herself a parent. There was no apology, no accountability, and no concern for a child’s emotional wellbeing. The behaviour was unkind, unprofessional, and felt racially motivated. I would strongly advise people of colour to think carefully before visiting Nail Lounge Bradford. No child or customer should ever be mocked, humiliated, or made to feel inferior in a place that is meant to provide care and service.
I had my acrylic nails removed and the man who did it left my nails in a mess. They are all different shapes and lengths. Never had this problem before. I was charged £10 and now I have to sort them myself. There is no way for me to add pictures to show you how bad.
I really liked their treatment. I don’t remember her name, but she was nice and quick in doing my nails. I really liked the color, which is darker than the picture. Thank you.
The place was hygienic and maintained very well. I had come for a fresh acrylic set and the design I wanted took more than an hour, the staff was very polite and I had come at around 5:15, they closed at 6 but they were very patient and stayed till 7pm to complete the set. The manager and shop owner (bless her) , her attention to detail was absolutely amazing, the inspo I showed was exactly what she delivered. There was 2 people simultaneously working on my nails and they both did it really quickly and skillfully. I absolutely love this place and will definitely come back. I've.posted the inspo pick plus my nails, love this set.
Went for a pedicure and for most of it he was on the phone. He was quite rough and not very friendly. I ended up with grazes to the back of my ankles. I would not go back . An unpleasant experience
Very talent and friendly staffs. My nails is looking amazing.Brilliant place to get nails done. Really good services. Highly recommended
Have acrylic over lays on my own nails always perfect every time would highly recommend this place
I did my nails 4 days ago, the corners in 4 nails broke, I came to have them redone, the master took a nail file, cut my nails down to the root, without redoing them. if the master does not know what to do with broken nails, he should not serve customers. P.S. it's not polite to discuss the client in Chinese.never coming back!!!
Update: went to get them redone at 12:10 was out at 12:25 so didn’t really take long, got them shortened and sorted out. Kevin was very good and fast. He asked me if everything was okay whilst doing my nails. If I was to come again I would definitely ask for him. I went here after work at 4 waiting nearly an hour and kept being told they were nearly done, I got a pedicure and acrylic nails. I left the shop at half 7 which is a joke. Every time I said I want my nails shorter as I have work and I can’t have long nails she kept giggling to her friend and saying shorter. Asif it was a joke, this was making me feel insecure to get shorter nails. I wouldn’t use them again it took them 3 and a half hours to do nails and then speaking about me and other customers as it was very obvious. I’m at work now and can’t even type
The Nail Lounge Bradford is located at 17 Westgate, Bradford BD1 2QL, UK
You can contact The Nail Lounge Bradford at +44 1274 447887
You can find directions to The Nail Lounge Bradford by following this map link