Great service! The MOT was done very quickly and the oil & filter change was also completed in no time. The staff were very friendly, helpful and professional. I’m really happy with the work done. Highly recommend!
They was incredibly fast with finding and fixing my car. Same day service with instant result. Wonderful and kind people skills, I felt so welcomed and like they cared. Excellent communication with liaising other companies and try to get the job done the minute they are authorised. I couldn't say anymore how happy I am with their service.
First time I've used a commercial garage as I now have a Peugeot Boxer campervan, and I was very pleased with the service and MOT. It's not often you get charged over a £100 UNDER the quoted price, but that's what happened. When I booked my van in I made no mention of it being a camper, this changes the class of vehicle and everything was a lot cheaper, I had no idea! CMSC will be my first choice going forward.
On Monday, I rang ahead for my car to be recovered to the garage following a clutch failure. They said to bring it in and they would hopefully be able to at least diagnose the problem later on in the day. I had a call later on from the garage to confirm that the car needed a new clutch and they would need to order the part in. They gave me a ballpark price and I gave the go ahead for the job. During the phone call, I was told that the car would be ready by the end of the week at the latest. By the Wednesday, I hadn’t heard anything, so I rang for an update. I was told a ballpark price and asked if I wanted them to order the part in. I was a bit put out because we had that conversation 2 days prior. I asked them to order it in, and then they told me that it would be started at the end of the week and ready early the following week. My partner took his car in for a pre-booked MOT and service on the Thursday. When he arrived at the garage, they had moved location and not told him or me. When he asked about my car while he was there, he was met with a stinking attitude from the receptionist saying that “they had told me.” He was only asking for an update as to whether the part had been ordered in yet for my car. I rang on the Friday to check that the part had been ordered in, and it had. I was told it would be looked at on Monday. I rang on the Wednesday (a week and 2 days after I had brought it in) to find out they hadn’t even started work on it, and they might be able to start work on it in the afternoon. When I asked why I had been told so many different days that it would be ready for, the receptionist was extremely rude and condescending and tried to tell me that I hadn’t been told all the information I had been. I work for the nhs and rely heavily on my car to get to and from different hospital sites to do my job, which I had not been able to do for a week and a half. I asked if there was any chance it would be able to be fixed sooner and I was made to feel like I was an utter hindrance to the garage. My favourite was “the thing is, your car has been recovered to us and we’ve got jobs booked in. It won’t be ready until next week.” A few minutes later, I was phoned back to be told they would start the work now (Wednesday morning) and it would be ready tomorrow (Thursday). I wasn’t phoned to say whether it was ready, and luckily my partner knew they had moved location and dropped me off there this morning, as they still haven’t informed me that they have moved. When I collected my car Thursday morning (a week and 3 days after it went in), the staff were pleasant and acted like no drama was caused at all. They had fixed the car and I paid, but I was offered no apology or compensation. Absolutely shocking attitude displayed by the staff over the phone. I will never be going back.
Be careful guys. Avoid this garage. Unscrupulous and unprofessional. You will be treated indifferently (at best) and with utter rudeness the rest of the time. Plenty of other, professional, high reputations business in the area. Go elsewhere. These guys are not to be trusted.
Totally wasted my money using this garage my van went in for its annual Mot and was told I would need a New DPF unit as my other one was no good well it’s not 2 months down the line and it’s failed. The attitude of the staff there is very poor and argumentative they don’t give customer satisfaction only do poor work. Not even worth the 1 star.
Disappointed with the time taken to fix my car and a complete absence of any timescales. When is it likely to be fixed? We can only tell you once we've finished. No other garage operates quite like this, even if uncertain they can give you some kind of expectation of when they will finish (at least following diagnosis). Completely different experience to when I first used CMSC, I certainly won't be back.
Booked car for mot. Checked lights before I took it into the garage were working fine. Got back from mot was told side lights weren't working and that I had a break system leak. Possibly needed a new servo pump. After reading other reviews didn't feel comfortable going back, so booked into another garage and was told that other than lights there was no leak at all. The light clips had been bent leaving the bulb loose and there was no break leak at all. Other than the friendly staff I couldn't recommend, as I could have been facing a charge of £500+ that was totally unnecessary.
Hello, September 15, 2022, in the morning I had an appointment at your car service MOT unit 13a, Ipswich Road Cardiff, CF23 9AQ. I was extremely dissatisfied with your service, there are reasons for that, and this is the first: not friendly staff of mechanics. Second: at the place at 3 o'clock I waited for four hours and thirty minutes, no one called me. The third reason: I have a DVR in my car, and it only starts working when the engine is running. After inspecting the car, I checked the DVR, and the video in it was deleted. Please explain to me what right the mechanic had to touch my DVR. If there is no video, then the engine did not start. Whereas they checked and indicated the cause of the defect Exhaust has a major leak of Exhaust gases Rear (6.1.2(a).) that urgent repairs are required. Fourth reason: when I got into the pile of the Rav 4 car after your MOT, my car smelled of cigarette smoke, I am a non-smoker, and I found cigarette ash on the plastic door on the driver's side, please explain this, this is the norm. And even after I took the document for the MOT test, a mechanic came from the garage and added with a regular pen that the engine had an oil leak. I have a question. Is it possible to write with a pen or add to the MOT test document Based on the above, I would like to get back the 150 points that I paid for the MOT, but maybe I'm wrong and of course, you can not refund this money to me if you show me a video of my car being inspected on September 15, 2022, from 8:30 am to 13.05 pm From Mikhail Arsentev.
CMSC is located at Unit 13A, 13a Ipswich Rd, Cardiff CF23 9AQ, UK
You can contact CMSC at +44 29 2049 1224
You can find directions to CMSC by following this map link