I’ve been using this club when visiting from London and it’s excellent. The recent refurbishment has been done to a very high standard and really brings the club in line with modern fitness and lifestyle habits. A great job all round — easily one of the best clubs I’ve used.
Recently signed up. Facilities are amazing, everything all in one place, cleanliness is second to none and staff are always helpful and proactive with any issues. Of particular note Kian who signed me up always acknowledges and checks in whenever we pass giving a nice personal touch. 10/10 would recommend
I had a great experience with Andy. He was interested in what I was looking for from my membership and tailored the facilities tour to my needs. He also showed me facilities I was not aware of, and as a result of his tour I am now interested in giving a go. He was very knowledgable and personable. Andy walked me through the member sign up process, which helped enormously, and made the experience a straightforward one. A first class service.
I’ve been a member at David Lloyd Narborough for around 18 months. For the first year, I was really happy with the club: welcoming staff (especially Denise and Chelsea, always positive and friendly), and everything ran smoothly. But since a change in management, standards have dropped noticeably, and the general upkeep of the club has become pretty poor. Many members pay a lot of money for a Platinum membership, and a significant step up in price from the standard tier. The main benefit is access to the Celsius Spa (a supposedly premium, peaceful spa area with a plunge pool). But the state of this area, particularly over the past 6 months, has been genuinely disappointing. Maintenance issues are constant, unresolved, and reflect a clear lack of care or investment in existing members. The plunge pool, the one exclusive feature of the Celsius Spa, is rarely open. I could count on one hand the number of times it’s been available in half a year. The jacuzzi has broken tiles that are sharp and can cut you, and some tiling giving way completely. The chemicals used are so strong that they burn the eyes to the point I’m certain repeated use can cause permanent damage. The sanarium handle fell off recently and took genuinely weeks to fix, door left swinging, despite being an easy DIY-level job requiring four screws. Even the shower in the spa was broken for weeks due to damaged tiles. The cleanliness of the steam room is substandard, with visible build-up of mould on the walls - and given it’s a high-humidity space, this is another serious health concern. Even the windows are filthy; doors to staff areas are constantly left ajar or slammed by the wind; the ladies’ swimsuit dryer doesn’t work. The list is endless. It’s genuinely baffling how long these issues are left unresolved - and I’m sharing just a handful of photos documenting only some of them. The reception team laughed off our initial complaints a few months ago: “You can email but they’re probably not going to do anything.” That kind of response really sums up the wider issue: a culture of indifference. Outside the spa, there are still ongoing concerns. The tennis court lights are faulty, some not working at all. The clocks have been wrong for well over a year. The canteen area is often dirty, with tables half-heartedly (if at all) wiped down between uses. I usually clean my own space. Someone even knocked the car park barrier clean over and they just left it lying there for a month. There seems to be a general lack of urgency around anything that isn’t a sales pitch to new members. And that’s really the crux of it: David Lloyd seems far more focused on signing up new customers than looking after their existing paying members. Those of us on higher-tier memberships, paying extra for premium features, feel like we’re being taken for a ride. The spa, meant to be a relaxing experience, has become a source of stress and frustration. The plunge pool became a running joke among regulars. But now it’s gone past disappointing and is now just disrespectful. My partner emailed as requested and raised a complaint. The GM responded: no apology, just a palm off and an offer of 2 free guest passes, which we already receive monthly as part of our plan - and don’t use, because frankly, we’re embarrassed to bring someone to a dirty, run-down spa. If that ends up being the extent of the response, I’ll come back and update this review down to 1 or 2 stars. To anyone considering joining: the club has potential, and you might enjoy it at first, especially if you’re new. But unless serious changes are made soon, I wouldn’t recommend joining, and certainly don’t pay extra for Platinum! You’ll get 90% of the same facilities on a cheaper membership and avoid the extra frustration. Update: manager booked a meeting to resolve then didn't show up. Now unreachable. Thanks! Some new things have broken down though. Removing another star.
This gym has had numerous problems since i started here in February, the gym equipment was incredibly dirty and not up for use when I started but has now had a refurb which has fixed that problem.Although, i have many other problems such as the spa being absolutely terrible and in a very disgusting state, steam room smells of urine and the plunge pool is 95% of the time broke, and when things like a sauna door hinge break , it takes them over a week to fix, the sauna is not always at a reasonable temperature either, which would be bad enough but i am paying an extra amount as a premium member to access it and when telling the General manager this i was told ‘its 15/20 years old and hard to maintain and its due an upgrade in 2027’, which is a ridiculous statement to say, offering no help to the situation. The showers and spa also have a terrible smell to them despite having cleaners in them. Recently the pool was also closed due to a child deficating in it, even though this is unavoidable, it was at a time when they decided to let children in it randomly and messed with swimmers schedules. I am also constantly getting upgraded to different club after using it once months ago , which it lets you into, then sends a automated response. Whilst this was bad enough now the closest club which facilities actually are usuable, Rugby, is now a teir above so you can noy access it as a narbrough member. After listiny these complaints for the second time to the general manager, Phil, he said he could not offer anything at all so i asked for head offices number , in which he ignored and said someone from the membership team would be in touch, which they havent been. Absolutely disgraceful service. (Will add photos next time i am there to show) UPDATE: the shower and plunge pool are yet again closed after only being open a week. Also after my review someone from the club contacted me just to confirm i was cancelling my membership, after i told them i was but i was reluctant to do so after so many issues, they just simply ignored me and shown no signs of wanting to rectify anything or keep my membership. Im also still waiting for head offices number but the manager clearly cant be brothered to give it to me. AVOID THIS CLUB.
Horrific service from the man at reception with a small blonde haircut. I will be joining the local parks gym as it’s free with fresh air and great customer service. Only highlight of this centre is the ham and cheese toasties at the restaurant
Shock, I left my padlock on a locker overnight. They destroyed my padlock to gain access to the locker to remove my things (flip flops and deodorant). There was no notification of this process taking place. When I consulted the front desk, the lady did not look to resolve my issue but rather went on to try sell me a padlock on the spot. After a back and forth I was finally able to override her lack of consideration through a higher manager who kindly let me use their padlock for the day. Still have had no replacement for my personal padlock. The gym sadly is full of noisy teenagers, broken equipment, out of date equipment and small. The Spa if we can call it that for the platinum membership is small overall. Again, teenagers find ways to bypass the barrier with 3 to 4 people smuggling themselves in without paying for the membership. The hot tub is tiny can fit maybe 3 or 4 people depending on size. Plunge pool is great. The sauna and steam are also spacious. The outdoor pool is nice and warm. Overall, I had to transfer my gym because I moved, I am glad with the new transfer even though it is in a lower tier. This facility doesn't deserve the higher tier status! Will they ever replace or reimburse me for breaking my padlock? Will they ever learn to maybe leave a notification of intent to gain access to a locker? It was all a shock to me and sad way to leave. Personal trainer Beth was amazing and gave the best sports massage ever. The sales team were also friendly in helping me to sign up.
Save your money and go to a leisure centre! For over £120 per month, you'd expect above-par equipment and services. Unfortunately this club doesn't even come close. The sparsity of the equipment is a joke. For a gym this expensive to only have 2 squat racks (one which was broken for months) and 1 bench press is laughable. Arriving any later than 4.30pm on a weekday will mean you can't use this equipment at all. Me and my friend have had to buy ourselves some simple equipment you'd expect a gym like this to have (chain belt to hang weights while doing pull ups) as the gym even lacks this. The equipment is very frequently broke and isn't likely to be fixed in under a month. Not that it bothers myself, but for people interested in the gym, it's worth noting that the gym also has a lot of kids that are allowed in (both with and without parents) - something you wouldn't expect when paying this much money for a gym. The pool, showers, saunas and steam rooms are constantly having timely repairs with no compensation for members. And the platinum membership area is useless. The cold plunge is warm compared to other gyms, the main sauna doesn't get hotter than 70 when it should be 90, the aromatherapy room never seems to be on and use of the spa pool will leave you temporarily blind from the chlorine. All of which several members have mentioned to the staff with no apparent effect. If you aim to come to the gym after work (around 5pm weekday) or even before lunch on a weekend, good luck at finding a parking place and not getting tripped up walking through reception from the amount of young kids running around. Recently (just over a month) they've put in a towel dispenser machine which hasn't worked since its been there. The price has also increased significantly with next to no time to review and cancel your membership and no understanding if the email went to your junk folder... forcing you to pay for another 3 months before you can leave. Despite all this, the staff and other members are always friendly. For the money, you can join 2 very good gyms and have a fair bit of change leftover.
Another excellent David Lloyd. Fantastic set up for the tennis allowing great viewing of both the indoor and outdoor courts from the cafe area Super helpful team on reception and in the cafe. Thanks everyone! Glad to have visited for a pre-tournament warmup. Just 10 minutes from the motorway. (August 2022)
Very clean very nice very relaxing would recommend very friendly staff will go again. In the near future ⭐️⭐️⭐️⭐️⭐️
David Lloyd Narborough is located at carlton park, Narborough, Leicester LE19 0LF, UK
You can contact David Lloyd Narborough at +44 116 272 7810
You can find directions to David Lloyd Narborough by following this map link