Wool Merchant Hotel

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Reviews

1. Reza Rahgozar ★☆☆☆☆

   Seriously, that hotel was the worst! The food was awful, and there was mold everywhere. Such a letdown.

   almost 7 months ago
2. Kay Ahuchogu ★☆☆☆☆

   Avoid, avoid, avoid. We had rooms booked, turned up to check in, and got rudely refused entry at the door because they'd used the place to house refugees instead. That's fine, help the needy, but to be rude (borderline aggressive) to people who had paid, and then the manager even refused to come and speak to us. Then took weeks to get a refund. Would never go back. Don't care how cheap they are.

   almost 3 years ago
3. Thomas Gledhill ★★★★★

   I've stayed here a few times visiting family and I enjoy the cleanliness, good breakfasts and the staff are great! DONT park in the carpark opposite the Parish Church but turn left at the hotel and the carpark is just past the hotel. I really recommend this hotel!

   almost 3 years ago

1. Lydia Moore Equestrian ★☆☆☆☆

   Two friends and I booked into this hotel in March time, about 4 months before our stay, for one night to go to a concert. We arrived and the doors were locked. We knocked and some sort of “manager” came out and told us they had been “closed for renovations” since December. We later found out that it’s a refugee holding. We hadn’t received a refund, or been contacted in any way to be told that the hotel didn’t actually exist anymore, so we were stranded 3 hours from home with no where to stay. This hotels embarrassing excuse for organisation meant that we could still book it 3 months after they had closed and they are STILL available to book through google, hotels.com and booking.com despite being completely closed to outside customers. We told this “manager” our frustration and anger and the complete lack of incompetence we had received, only to be told to leave with no help whatsoever to find a new place to stay. I strongly suggest that this pathetic justification for a hotel makes a conscious effort to practice some coordination as I would not wish this experience on anyone else.

   almost 3 years ago
2. Woody ★☆☆☆☆

   Terrible experience with this establishment. Booked months in advance to stay a night for a friend's wedding. They cancelled on the Monday before the wedding. The male member of staff couldn't have sounded more uninterested if he tried. Really left us stuck. Ended up staying at a Travelodge for £100 for a night as they were the only place with reservations. Discussed this with many other guests at the wedding some had expressed the same treatment. After speaking to some staff there they explained that the hotel are calling guests to say the boiler has broken and that they're staying shut for renovations when instead they're full booked with refugees and have closed as they're now fully booked. Not impressed and would not recommend this shambles of a hotel to anyone.

   almost 4 years ago
3. Kirsty Lawton ★★★★★

   Staff were impeccably dressed. The guys on reception were lovely. It's a big old building with lots of rooms. It looks as though it's due a revamp, but In this current climate, the room was clean, comfortable, spacious and airy. The bath was big and deep and the towels were fluffy and clean. Breakfast was down stairs, and attention to service was lovely. Something you don't always get nowadays ... Nothing was to much trouble. Definitely worth the money..

   almost 4 years ago

1. Lindokuhle Moyo ★☆☆☆☆

   The hotel smelt like a toilet from the entrance and even into the room. I got locked in the first room and had to be moved. The food service very slow as only one person serving food and taking orders. When the food came it wasn’t worth the wait, it tasted appalling. The toilet in our room was brown and the water was dirty. The shower had hairs in it showing it hadn’t been cleaned properly. Breakfast was blunt, just the mushrooms were nice. Even the juice tasted off. I wouldn’t recommend this place to anyone.

   more 6 years ago
2. Charlotte Booth ★★★★☆

   Lovely hotel in a historic building. It appears to be in the process of being renovated our room had not been done up but was clean and beautifully furnished, the many public areas are modern and trendy. I'm not sure if the breakfast room has been done up yet but it was clean and airy and I found the chairs very comfortable. The games room has two pool tables and a table football game as well as sofas and a TV. Again it was very clean and modern. The complimentary coffee machine is located in the breakfast room and is accessible all day. On the minus side all the floorboards squeak (it is an old building so probably can't be helped) and our room had some damp mold around the window and cobwebs in one of the corners.

   more 7 years ago

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