Reviews

  1. ADAM HIGNETT ★☆☆☆☆

    This has got to be one of the worst companies I have ever had the misfortune to encounter. Delay after delay in getting my wardrobe installed and they simply do not care. For context, my partner moved in a few months back and that meant the merging of two lifetimes of things into a small two-up two-down house. We looked around for some fitted storage as the upper rooms have sloped roofs. Came across Hammonds and liked what we saw. Thought it was a bit pricey but felt it was worth the investment for something that fits properly in a space that cannot accommodate regular storage. The salesman was round in a flash and drew up a rough plan that we liked. This was the only part of the process that actually worked - back in early September. And now I am not so naive, it's clear because this is how they get you to part with your money - almost £4k for us. We then were supposed to get a proper surveyor the following week. He was delayed for a further two weeks. Never mind, I was told, this will not impact your installation date. When he finally came over and drew it up we were given the installation date, 18th November, The big day comes and the fitter shows up. Great stuff. However, a few hours in he tells me he cannot complete the job, as not all the parts had made it to his unit… ummm ok. Would rather he had not started, because then perhaps I wouldn't have taken up the carpet. But its not the end of the world. The 18th was a Tuesday, he said there was a decent chance I would get it by the end of the week. The end of the week passed with no sign of him. I did get a text though, apologising and saying it would be the 27th. This day came and went too and I did not hear anything. Now I am getting cross and call up. Oh the disinterested tone of the first person I talked to. She had no answers but said I would get a call back. Did I? No. I then call a couple of days later and I get a better person who was extremely apologetic. I also emailed. Combined it seemed to do the trick and I finally got an email through saying installation on 2nd December. Well the 2nd has been and gone and I heard nothing all day until near the end when the fitter said the parts still hadn't arrived. I called up to really complain this time. I wanted to talk to a manager and was put on hold. The manager basically didn't tell me anything new, but promised I would get a call back by 5pm as I was seeking some form of compensation. Did they call back, no. Hence this review, which I said I would leave. My house is unlivable as there is stuff everywhere. I couldn't have guests round. I have now twice rescheduled the carpet fitter and I was then told by text it will be the 11th of December. That is the fitter, not the customer service. 11th is today and told again the work cannot be completed. The stupid thing I did was pay in full up front. I didn't have to. I just wanted to ensure it was all above board. What an idiot I am. Do not use Hammonds

  2. Ian Craven ★☆☆☆☆

    Shockingly bad service 15 weeks on from initial fit date we are still waiting for our very expensive wardrobes to be finished Broken promise after broken promises They charge champagne prices for what can only be described as a lemonade service Please please do not use this company, their customer and after sales service are abysmal I really wish they could get the furniture fitted as quick as they can get a salesman round to your house give you the sales pitch and relieve you of a good few grands worth of deposit Should be an option of a no stats out of 5

  3. Vince Bailey ★☆☆☆☆

    I would strongly advise not to use this company. My furniture turned up on the day promised, 10th October, the fitter turned up as promised on 13th. The comedians who delivered the furniture took a man hour to pile it up against the wall that was having the unit fitted, and the fitter took an hour to clear the wall on 13th. 2 hours in and he notices that an incorrect part has been supplied which would mean an ugly join. He said he would have to leave, but also told me the cables for the 4 LED light packs were not long enough( designed by CAD you know)He then left as could not proceed with the job. I rang customer services. They said they would call back with a date when new part can be delivered. They didn’t so I rang them. They said 23 October, i said that’s ridiculous, my house is upside down, as lounge emptied, the contents are filling up bedrooms and the garage where the 2 sofas are getting damp. They then explained to me just how difficult it was for a furniture factory to find a piece of MDF , cut it to a std length and paint it, and I would just have to wait. I asked for a senior manager to call me immediately so I could escalate the problem. He said he would do that, but they need up 24-48 hours to do that. They actually rang back 120 hours later. They had good news though, the new part would be delivered on 23rd which I already knew. I asked what was happening to obtain the longer cables and was promised a call back which never happened. Then I get an e mail to say fitter is coming 23rd. Then I get another mail to say he is coming on 24th. I query this and get told he is booked in for both days. Fitter arrived today on 23rd at 0800 and said where’s the part? It’s not here I told him, and he left, as cannot continue. At 0930 a man rings and says he is half an hour away with the new part. He has just delivered it and said if someone had told him it was urgent he could have dropped it of at 0800 today. What a wind up. Meanwhile customer services today also told me getting right length cables is my responsibility, even though they don’t tell me how long the cable they are bringing is. Roll on 24th and we should get it finished on Saturday 25th now, if nothing else goes wrong. A complete shower of shit. Don’t go to Hammonds. They say they’ve been making furniture for a hundred years. I’m worried they are still working on that first order.

  1. Sue Barker ★☆☆☆☆

    The quality of the wardrobes is poor for the cost and the Customer Services are appalling. They have basically just ignored all our emails and we are left with wardrobes with a nasty scratch on them and sealant in a colour that is several shades different to the colour of the wardrobes (Fjord). It was so different even the fitter advised us not to have it and we now have rough edges on view where the edges were sawn. Despite a number of calls and emails to Hammonds about this all they do is chase for the final payment. They have offered a tiny amount of compensation (2.3% of the total purchase price) which we don't feel is sufficient. We are now having to take our dispute to the Furniture Ombudsman. Please use another company if you want fitted wardrobes.

  2. Aletia-Sophia Bourne ★☆☆☆☆

    Broken promise after broken promise. I strongly recommend that no one uses Hammonds, and if I could give them no stars, I would! Their Customer Couldn't Care Less Team are absolutely abysmal. They have not delivered on what was ordered, have been unresponsive to pleas for help, and have left unfinished carcasses in my bedroom, the place looks like a scrapyard! I still haven't received anything in the way of a proposal to resolve the issues with my installation, all of which have been caused by Hammonds, at their own admission, and am about to contact Trading Standards and seek legal advice. They make all the promises to get the sale and deliver very little in return. Attached picture shows the disaster that they want to charge me 3K for..... What you can see are 2 free standing blanket boxes which were NOT ordered, and missing are the two fitted blanket boxes, which they say they can't actually make (despite them being ordered and verified by the surveyor), the carcass you can see is the unfinished unit, left to make my beautiful bedroom look and feel like a car boot sale!

  3. Nigel Brookes ★☆☆☆☆

    After a few years our very expensive fitted furniture has all started to delaminate. The plastic laminate is lifting huddling and on one wardrobe door has almost come off completely. You can’t keep the handles together and they come apart with use. It’s terrible quality and certainly not worth the money we paid. In fairness they are coming to address the issues in March. But three months wait. Shocking! Certainly not and isolate incident. My parents have it in their house and it’s done the same! Stay clear at all costs. They say they have fixed the issue with a new process but I really don’t have that confidence in them. Clearly these products are not durability tested.

  1. Callum Jackson ★★★★★

    Brilliant from start to finish, Tom the designer spent a good amount of time being thorough and ensuring that the design was to my taste and liking, aswell as ensuring accurate measurements were taken for an odd shaped room. Lance the fitter was next level, the intricacy and detail of his work was sublime and I would certainly recommend Hammonds to friends and family!

  2. Jack Clark ★☆☆☆☆

    Personally I would never use this company again. 2 year ago I had a fitted wardrobe, everything was great, little pricey but quality was amazing, the draws come out of the tracks and they sent a fitter round to resolve. If it was going of this review they would of got 5 stars. I decided to use hammond a year later to fit a unit in the same room but opposite side and also another room. I went into Peterborough store told them I want same colors as I have and grey in new room. The designer comes out , draws up everything in a profession way, he didn't bring any colour charts in so I said same in here please and grey in next room, I then signed the paper work thinking everything was fine. On the fitting day I let fitter in and go work, when I come home I see its in white and not the same colour. After lots of emails and arguments hammomds say they can't change the wardrobe as I signed for that colour, I tried to explain that I signed for that colour as the designer told me thats the same, I also explained to them I put the trust in them as they are qualified in the job so I believed they will get it correct, I signed paperwork work believing that colour was the same as no charts was brought in. The designer said I asked for white and wanted a different colour to brighten up my room , this is a lie and no such thing was said. Hammomd office said they cant sort this as its verbal and if I want to change colour it will cost me another £1700, I had to proceed with this to make the room look nice. I mentioned to the office that there is no way I would want two different colors in one room , I said if you wake up and go to work you don't put two different colour shoes on, so why would I want two different colors in my room. I did agree from day one that I signed the paperwork as I was in belief that it was the same color, I dont know what the colors mean and I didnt have any old paperwork to go off with. They made me feel a liar , they made me feel like I can't trust designers and also upset me and made me annoyed. I asked if I could have an apologie of the designer for saying I asked for something that I didn't and they said we won't be able to do this. The quality of the work is great and the fitter are highly skilled. Fitters get 5 stars. Very disappointed as I actually wanted to have two more rooms done with hammonds. If you are lucky and everything goes to plan then you will have good quality furniture but if you're unlucky like me then this will cost you a silly amount of money. I've never once wrote a bad review and always seen things as they are for price and quality , but this was unacceptable. I can't see how this is a lovely family run business, if it was then it would of been dealt with in a nicer way, they will do whatever they can to defend the company. To me it seems like the company comes first then the customer.

  3. David Holland ★☆☆☆☆

    Utterly useless company. Very disappointed, staff don't care, customer service non existent, if you choose Hammonds you are a fool & will regret your decision..... use anyone else. Store your stuff in bags on the floor, it is a superior solution to dealing with this company.

  1. TheBobblaster ★☆☆☆☆

    Most terrible customers service I've ever dealt with. Had wardrobes fitted for 2 years then they all started to delaminate 6 months on and still not sorted

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Hammonds Furniture Ltd is located at Fleming Rd, Hinckley LE10 3DU, UK

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