Argos Hinckley (Inside Sainsbury's) Hinckley

Reviews

1. Laura Jacks ★☆☆☆☆

   I ordered a product yesterday and when I got it home it was clear it was returned faulty stock. It is absolutely unacceptable to give customers a product which you as a store are fully aware is faulty and the waste my time in having to go back to get it exchanged. The manger, Rich, was not at all helpful and didn't take my complaint at all seriously, first insisting they don't resell returned stock then switching to saying they inspect returned items but have to take customers at their word that they haven't used an item before returning it so they can re-sell it. This tells me it is policy to give out known faulty goods. I'd recommend taking your business elsewhere if you do not want your time wasted or if you want an actually new product. I'll be making a complaint to corporate as I do not feel my concerns were taken at all seriously by the store manager and I am certain they will continuing this practice.

   1 year ago
2. Sarutobi63 , ★☆☆☆☆

   Had to travel to this store because it was the only one that had the item available. Travelled 2 hours by coach just to have the manager refuse to give me all of the items ordered and try to belittle my intelligence by giving excuses. Wish I got his name but he is Caucasian weighs minimum 250lbs with a bald head. The rest of the staff just gave me disgusting looks. Horrible service

   1 year ago
3. Speed Racing ★★★★★

   What an absolute fabulous store, with even better staff! My recent purchase of a TV was sublime! Upon collection the box had some of the foam showing out of the bottom. Jane kindly offered to undo and examine the TV for defects. Its a 58" TV, so that is not an easy task. Jane treated the TV with her upmost care. All was good upon examination, again Jane and her colleague (sadly did not get their name) placed the TV back in the box with care. Nothing was too much trouble for Jane and her colleague. Jane grabbed the sack truck, popped on the high viz vest and offered to bring it down in the lift and also helped me load the TV in the car. Jane and her colleague are absolute diamonds.Thank you so much for a very pleasant shopping experience.

   almost 2 years ago

1. ColeBB ★★★★★

   Jasmine was fantastic and helped us out loads

   almost 3 years ago
2. Laura Dickerson ★★★★★

   The item I wanted wasn’t available at my local Argos so I ordered it to Hinckley. The lady that served me was pleasant and served me really quickly. There was also a man that worked there that had found one of those McDonald’s monopoly millions tickets for a free double cheese burger. He said that he doesn’t go to McDonald’s and offered me the ticket. I know it’s not a big deal and a cheese burger doesn’t cost too much but after a terrible day at work myself, the gesture from this staff member was hugely appreciated. Thank you for putting a smile on my face after a difficult day.

   almost 3 years ago
3. Karima Himid-Wickett ★☆☆☆☆

   Unhelpful staff managed by a patronising and rude manager who has his own rules about returns despite checking with customer service online! Why a company would employ such incompetent managers who are very efficient at driving sales to the competition is Unfathomable!! I took my money to Curry's and had a very pleasant experience. Will finish payment on big purchase taken on Argos card and won't be shopping there again!!

   almost 4 years ago

1. Paul O'Callaghan ★☆☆☆☆

   Avoid. Very rude staff. I ordered a product online and received a message telling me my order was ready at the Hinkley store. It told me to go straight to the till labelled online order collection. When I got there, I saw someone being served at that till, so I queued behind and waited my turn. The customer left so I stepped forward. The girl on the till went off, walked past me a few times, ignored me and didn't comeback. I asked the manager if he could serve me as he had just served the person who came after me. He told me off for not waiting outside. He said he would serve me this time but next time would make me go outside. I told him that I was following the instruction and he replied, I know it says it up on the screen but its wrong. Then he was extremely cold. I left with such a bad experience and will no longer use Argos. Their attitude will help to end their high street presence.

   almost 4 years ago
2. Esh Capelo ★☆☆☆☆

   Rude staff led by an even ruder manager (Matt). Very unprofessional in their manner, completely useless at their roles. Uninformed on products details and unwilling to offer any kind of customer service other than “have you sent a message online in the Q&A section?” So let me get this straight, I visit the shop to ask for help on a product and instead I’m instructed to ask for help online? Really? Funny thing is, I had done that already and got no reply after two days. Knowledge of products = 0 Willingness to help = 0 Customer service skills = 0

   almost 5 years ago

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