Terrible and outdated. Place looks so so tacky from the outside with the cheap lights. Looks very out of place in this lovely location. Place needs demolishing if I'm honest.
The most basic hotel I have ever stay in! Lights did nor work nor the soap dispensers, Kettle did reach the socket TV you need to login via your phone or laptop which I presume you need to pay! Leaking toilets, mildew!!!
Stayed for one night there and whilst a fair bit of refurb is going on to update the hotel, the service and help from the staff was great. I came with a motorbike and they went out of their way to help store the bike overnight safely. So can’t fault them for that. Looking forward to seeing the hotel fully fitted out, but will come again in the meantime as the service from the staff was great.
On arrival we were informed that there was no hot water in the rooms. The sign outside (which I assume should have had the name of the place on) was broken. I found an insulin pen in the foyer and handed it to the girl stating that it may be very important to whoever has lost it but she just looked at me in confusion. They had tried to shove a king size duvet into a single duvet cover. The bathroom hadn't been cleaned. Overall, very expensive for very little.
The staff were friendly and polite, though the loud TV downstairs running through to what seemed like midnight at least could be a problem for some people. On arrival we were informed that there was no hot water. There were no signs to indicate we got to the right place, everyting felt hugely dated, especially the rooms, with worn brown carpet, what seemed like second or third hand beds. Fresh pillows and duvets, but the bedding was not of a typical hotel quality. Pillows were mismatched and uneven, and only one pillow per person. One chair, no TV, no bedside table or bedside lamp. Toilet seat was broken, bath generally dirty, and polystyrene cups to make a drink if you would like. There was a single size duvet cover on a king size duvet, and the cover itself was ripped. It's heart breaking to leave such a bad review, but hopefully it gives the owners an indication of what to look at, because you can see from everything they're doing, they're really trying, it's definitely a work in progress. It's a comfortable place to stop in if you're looking for no frills, cheap as chips accomodation.
The staff were friendly and polite, though the loud TV downstairs running through to what seemed like midnight at least could be a problem for some people. On arrival we were informed that there was no hot water. There were no signs to indicate we got to the right place, everyting felt hugely dated, especially the rooms, with worn brown carpet, what seemed like second or third hand beds. Fresh pillows and duvets, but the bedding was not of a typical hotel quality. Pillows were mismatched and uneven, and only one pillow per person. One chair, no TV, no bedside table or bedside lamp. Toilet seat was broken, bath generally dirty, and polystyrene cups to make a drink if you would like. There was a single size duvet cover on a king size duvet, and the cover itself was ripped. It's heart breaking to leave such a bad review, but hopefully it gives the owners an indication of what to look at, because you can see from everything they're doing, they're really trying, it's definitely a work in progress. It's a comfortable place to stop in if you're looking for no frills, cheap as chips accomodation.
NOT impressed with this hotel. The room was dirty with black mould in the shower and human hair on the bathroom floor. The bathroom door was hard to close and even harder to open when exiting. The curtains were broken and the nets didn't fit the window. We could not open the curtains. My wife ordered scrambled eggs for breakfast but had to send them back as they was way to much salt in them. They have a flag flying outside that has been ripped in half. When we checked out I handed over the key to the receptionist only to be called two hours later and accused of not leaving the key. This was not a pleasant call and at the end the lady slammed down on me. I would not recommend this hotel to anyone but advise to give it a wide birth.
Welcome reception and staff were pleasant. I stayed in room 3 and for the price paid it's fine. My main bugbear was that there was no mattress protector that I could find. Rooms are basic and furnished simply. The bathroom was done to a good standard and clean. Mattress is old so don't expect a good sleep if you're fussy. I'd happily stay here again at the price paid if I'm working in the area.
Star Hotel, South Leicester is located at 5 Elmfield Ave, Leicester LE2 1RB, UK
You can contact Star Hotel, South Leicester at +44 20 3769 6717
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