Best Western Plus Windmill Village Hotel, Golf Club & Spa Coventry, Allesley

Reviews

1. Karen Alexander ★★★★★

   We booked a three night Christmas break at this hotel through Great Little Breaks. Having read through some of the previous reviews I was a little concerned whether I’d done the right thing. However we couldn’t fault anything. We booked a deluxe double which overlooked the golf course and the food and amenities were excellent. Nothing negative to say.

   almost 6 months ago
2. Claw ★★★★☆

   Great location and parking for Birmingham Airport. Room had very thin walls and we could hear the conversation between the guests in the next room. Very poor sleep as the dog with the guests in the room next door barked through the night. Perhaps don’t allow dogs in the rooms with very poor sound insulation. Service was good throughout.

   almost 6 months ago
3. ParagonEternity ★★★★☆

   PROS: *The restaurant staff and food was great! We had a couple of delays with meals during our stay but the restaurant supervisor/manager lady spotted it without us even saying anything. *The best hotel gym I've ever been to. Full of a variety of equipment for different styles of training. *Perfect location. Rooms were clean. Stunning view of the golf course from our window. Hotel reception also extremely professional and helpful. *The ladies doing treatments were all fantastic, even had a wonderful chat with a couple of them. All deserve a raise! CONS: * The changing rooms are grimy and in desperate need of a full refurbishment, especially the showers! NOTE TO HEAD MANAGEMENT: The spa treatment booking system needs an upgrade. We had a few issues with miscommunication with the spa staff over booking times & dates. And we would get told different things by different team members. I don't fault the staff, it seemed the booking system used it what confuses everyone.

   almost 7 months ago

1. Jonnie Jensen ★★★★★

   The biggest compliment I want to pay is to the customer service. Every single person who I came into contact with gave exceptional service. The hotel was clean, room, bed and bathroom great. The gym is well equipped and the breakfast great. Pretty sure it’s not the most relaxing choice if you are hoping for a spa experience but we were there as part of doing Hyrox at the NEC. All I would say is that I was glad we did not have one of the rooms by the dual carriageway. Thankfully I asked to be moved and the awesome reception staff helped me out. Staff are a total credit to the hotel.

   almost 8 months ago
2. Karen Gosnay ★★★★★

   We booked night away as a treat. Staff were lovely from start to finish, nothing too much trouble. Lovely double room overlooking golf course the complimentary fruit platter and juice was a lovely touch. We made use of the gym, pool and sauna room. Only downside was our experience in the restaurant. It was a little chilly and not sure if kitchen had forgot us, we only ordered main meals and waited about 1hr for it, the staff were apologetic and chased it as priority. The meals were nice but not very hot. Having said this we will be returning but would probably eat in the bar area next time. It's lovely location, not far to travel and we came away very relaxed.

   almost 3 years ago
3. Dhruv Dutt ★★★★☆

   Rooms old, many stains on walls and floors, random tissue in corner of room, couch bed very uncomfortable. Shower temp either hot or cold - pressure not maintained. However, the staff are great, service at breakfast wonderful and the breakfast selection is immense. I really liked the dining area, shows what some updating can really do. Rooms need this too!!!

   almost 3 years ago

1. Sheena Raimondi-Monroe ★★★★★

   We really enjoyed our stay. Loved the views overlooking the golf course and countryside. It was nice and quiet. The rooms are small but comfortable, clean has some facilities. We didn't have a bar in our room and a security deposit was taken in case something was taken? We just used what was complimentary. We had a safe which was good. The robes were missing but quickly resolved. Very pleased with the complimentary fruit and soft drink. Loved the overall decor of the hotel and we really liked the restaurant. Breakfast was great. You can customise what you want also. Great choice in continental and full English. I liked the spa area, it has just 1 small pool, jacuzzi, 1 sauna and 1 steam room. I found the jacuzzi to be a little too cold but that's probably how it should be. The steam room could have been hotter, compared to what I am used to. I overheard 2 people saying that the sauna was 'cold' but I didn't try it. I just like steam rooms myself. Need to plan when to use the small pool, can get busy. Some rooms overlook the golf course and have small terraces, our did. We didn't get the time to visit the cellar bat, next time we'd like to! Lovely outdoor seating areas. Ample parking, lovely hotel - we would very much like to stay there again but for a weekend next time instead of just 1 night, whilst perhaps visiting the Warwick Arts Centre.

   almost 3 years ago
2. A Sonia Ebs ★★☆☆☆

   I visited here with my group of friends and the chicken starter was tender and good but the main food in the restaurant was dry ,the steak was very chewy and hard and when we asked for gravy they asked us to pay £4.50 extra each for gravy . I have never been to a restaurant where you are required to pay separately for gravy. It would have been better if the price was all inclusive . The manager Marion was very rude to my friends ,when he was informed the cocktail was not good enough, he accused her of trying to get a free drink off the restaurant.  That is very unacceptable. The only reason this hotel is getting a 2 from me is because of the staff in spa. The lady called Emma ,did my facials and she was very skilled and thorough in her job. Thank you very much for a fantastic facials. I will not be back for a stay , and i will only recommend the spa side of the hotel.

   almost 3 years ago

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