Sports Direct Bradford

Reviews

1. Mel Crossley Photography ★☆☆☆☆

   Ordered a pair of trainers on line. Went to collect. Checked the item before leaving the store and I'm glad I did as the trainers had dirty soles showing signs of wear. Was given the email to get a refund. Emailed customer services and attached an image of the trainers. Only to receive an email back asking me to send an image showing the issue. This feels like its going to be a long drawn out process to get my money back!!! Update i received the return label so sent the trainers back. The refund was sent once they received the item though I had to get in touch as they did not refund the full price I paid. I was told that they would be processing the remainder of my money and should recieve it in the next 5 days. I wonder how many times they have short changed on the refunds as some people probably not notice or check. I will NOT be buying anything from this company again

   almost 8 months ago
2. mukarma chaudhry ★☆☆☆☆

   Extremely disappointed with this company. Their service is absolutely pathetic — my parcel never arrived, and there has been zero customer support throughout the process. They don’t reply to emails, and calls go unanswered. I would strongly advise others to avoid this company until they improve their reliability and basic customer service.

   almost 8 months ago
3. Randomness 2 ★☆☆☆☆

   If I could give a 0 star I would. Absolutely appalling customer service, I went in knowing what I would buy but needed to ask a member of staff for the pair of shoes in my size. Not one not two not 3 but 5 staff completely ignored me when I asked for help. And the ones that did respond were rude. “I’m busy” rushing away to the break rooms not a “sorry I’ll help you later”. Sports direct you’d be better off if you replaced these useless staff with kiosks, so customers can actually find shoes they want.

   almost 10 months ago

1. Hammaad Butt ★★★★★

   Ria, a member of staff, gave exceptional service today. I was hoping to buy two of the same jacket, but only one was on the stand. While I was at the checkouts, I mentioned it to her, and she kindly went to look for another. Although there wasn’t one in my size, she went out of her way to find a similar jacket that worked perfectly. While she was gone, I also spotted another jacket I liked in a different size. Even though the store was busy, Ria remained happy and enthusiastic throughout. I felt like I might have been a bit awkward, but nothing was too much trouble. Her customer service really stood out. I can’t say the same for another staff member at the checkouts, who didn’t seem nearly as engaged or enthusiastic.

   1 year ago
2. abdulrahman aboluhom ★★★★☆

   This place is great, price, variation and variety. But I am sure they are missing on so much money because there is ALWAYS a huge delay at the cashier. I have had to leave things and go else where just because of the length of the queue. In the photos I show you how empty the shop is. But in one of the photos where you see a lot of people standing that’s when you see that the delay is huge in the cashier service. Didn’t take a clearer number of the people standing to avoid needing to blur faces.

   1 year ago
3. SaraKS S ★☆☆☆☆

   Customer service is non existent here. Looking at shoes and needed my size to try on. No one around. Went looking for someone who told me I need to find someone else! They gave me the wrong size went to pay downstairs and realised at the desk. I was told I have to go back upstairs and get the right size and queue up again. Was given display shoes and only my size left. Asked if they could give me a discount as some slight marks on them! The lady at the desk said I should go find the manager to ask! As someone previously working in retail the service here is very poor!

   almost 3 years ago

1. Darren Shaw ★★★★★

   Shoes I bought January 17th have fallen apart before even a month of 8 while 4pm wear monday to Friday... any way employees on till were more than happy and exchanged with no problem! Thanks team!

   almost 3 years ago
2. benjamin sweeharan ★☆☆☆☆

   Absolutely disgraceful staff. Had requested 2 staff to check for a shoe size that I wanted to buy both said someone else was coming, waited 30 mins for someone but nobody came. Other staff just standing and talking to each other and doing nothing.

   almost 3 years ago
3. R3ktLess ★★★☆☆

   Its okay, but not amazing. I feel like they need to have more of a variety of different styles. Most shoes look quite plane but all in all that prices are good for what the shoes are worth.

   almost 3 years ago

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