ACJ Sales & Lettings

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Reviews

1. Roma Bush ★★★★★

   I have been asked to send my feedback on the service provided to me by ACJ Lettings which I am very happy to do so. I wish to commend on the high level of professional help which Seren Jeremy has been giving me. There had been a few complicated issues arising from dealing with the general management of my rental property which required highly delicate and tactful handling. Seren dealt with it effortlessly and helped achieve our desired results. She is a perfect bridge between my tenants and myself. I am sure the tenants are equally happy and as satisfied as myself in the service and help provided by her. She appears to me to be a calm, fair, levelled-headed, sensitive, capable and proficient property manager. As a landlord, I am extremely happy to have Seren acting for me as I totally feel safe and trouble-free knowing that she is there for me.

   almost 3 months ago
2. julie lloyd ★★★★★

   Recently let my house out with ACJ and dealt with Lisa - superb service and very efficient at what she does. She got me a fab client very quickly and have never looked back. ACJ appear to be experts on the Rental market and would certainly recommend them.

   almost 5 months ago
3. martin gillies ★★★★★

   Shirley and Seren at ACJ are very efficient and get things done promptly without any undue complication. They get my thanks and deserve this review.

   almost 5 months ago

1. Georgina Thompson ★★★★★

   Seren was professional and went out of their way to answer all my questions and provided helpful advice throughout. Their communication was excellent, keeping me informed every step of the way. I highly recommend Seren at ACJ lettings to anyone seeking a reliable and supportive letting agent.

   almost 5 months ago
2. Julie Price ★★★★★

   I have over many years dealt with this company. I have been both a tenant and later on a landlord. I have only ever received good professional and efficent service. They offer landlords like myself, up to date advice and have helped me with the new legislation. They held a landlord information day recently which I attended and found very helpful in helping me to be compliant and give my tenants the best I can. I would recommend the team to anyone starting out or to landlords not wanting to manage their own properties. 5 stars. Keep up the good work and thank you.

   almost 3 years ago
3. Nigel Young ★★★★★

   ACJ managed the letting of my mum’s house while she was in care and after her subsequent death for more than six years. ACJ did a superb job with good humoured professionalism and were supportive in dealing with us as very amateur landlords. their advice and guidance were worth every penny.

   almost 3 years ago

1. Marios Dixon ★★★★★

   Wanted to take the time to leave some positive comments because as a landlord time is really precious and the team at ACJ are always happy to sort any issues on our behalf. Our tenant had a central heating boiler issue yesterday and within two hours ACJ's central heating contractor had gone out and fixed the leaking boiler. The maintenance team are really lovely and I can strongly recommend ACJ after trusting them with my property management for over three years now. Thanks, Shirley, Alison, ACJ...

   almost 3 years ago
2. Mohamed Baana ★★★★☆

   ACJ Have honestly been a pleasure to work with. Particularly Natasha and Victoria who’ve been supportive and addressed all my concerns throughout. I’ve recently moved into a new property and they helped ease the process for a smooth transition. Reason for 4 stars was it wasn’t as clean compared to when I viewed the property however, really grateful for all the help ACJ provided.

   almost 3 years ago
3. jer 81 ★☆☆☆☆

   Based on my interactions with ACJ, I would recommend you avoid. They seem to happily adopt some strange policies on advanced rent payment for tenants, placing you at genuine risk if there are problems with your tenancy. There is always another option, so best go with someone else.

   almost 3 years ago

1. Jamie Parry ★☆☆☆☆

   ACJ are quite literally the absolute epitome of your worst letting agency nightmares. First and foremost, they are there for the landlord. Anyone looking to rent from ACJ should be careful to ensure that they are covering every basis before they set up living in one of their homes. They are keen to get you in, and the transition to your new home will be flawless but that's where the service ends. ACJ quickly absolve themselves of anything that could possibly go wrong at your home, be prepared to battle them to listen to your maintenance requests. If you should challenge them on this, also be prepared for their final answer which is, "It's not our fault, the landlord isn't responding". On taking over the property as a single tenant I was advised by a very enthusiastic Jason that on keeping the property I shouldn't bother locking in my monthly price as it is highly unlikely to change, being the trusting fool I am - I agreed. As you can imagine by now, ACJ went on to advise me very soon after then that my monthly rent would be increasing. What was probably the part that stung the most, is that on asking for their evidence to support this - it was Jason who provided the background research and paper to increase the monthly price. Thanks Jason, you crafty devil - I hope there was commission win that for you, otherwise like, jeez man. Just so you're aware the report had no factual basis other than Jason including every apartment in the area that was priced higher than my own, but disregarding those that were beneath it. You work that one out. Pray you don't need anything repaired. Christ. Not only will you have to wait, but they'll do half a job and leave you with the aftermath of their bad repair work to deal with. The landlord is a spectacle for this too, arriving to the property without notice on a bank holiday to do repairs with a plumber who couldn't speak English was probably my favourite. Just imagine this, the landlord brought the plumber himself but somehow, neither of them knew each other's known languages. The guy was just shouted and berated until he was in the right place - I do hope that your'e okay Frenchie! And Raj, please stop hurting dear Frenchie's feelings. Not to be exhaustive, but I am quite sick of complaining about this god awful service. Finally, we have Nathan. This guy takes the pickle. So, Nathan is a property manager of some sort (although I feel that title highly overinflated his sense of ego). Nathan does reports on tenants houses after they leave, he also writes his emails like he's The Terminator and Judge Dredd's lovechild. I have to say, I did expect to be billed for some sort of cleaning - you always do, right? But, Nathan believes himself to be judge and adjudicator believing that the existence of dust or wear and tear to be the damnings of someone who didn't lift a finger to clean before leaving. I'll let you guys be the judges of that, pictures attached - apart from the parts we've discussed about damages by repairmen - I think it looks pretty nifty. Sorry it didn't meet your standards Nathan. Be warned, ACJ are just another vampiric-parasite of the landlords and they aren't there for the tenant in the slightest, get what you can from them and get out. you deserve better, whoever you are. (Just as a note to their responses, these details were not all agreed in September and after being asked to take down my previous review by the company I did agree when my queries had been answered - but as I stated back then, "although some of this information was clarified, there are still accurate reflections of my experience in there" e.g - 1. ACJ have repeatedly thrown their hands up and pointed blame at the landlord for consistently refusing to make repairs to the apartment (making them worse over time), this includes the boiler and it just doesn’t tell me that you are at all interested in your tenants. 2. The COVID-19 regulations are there for a reason, and whoever was mishandling those details via SMS is potentially putting public health at risk.

   almost 5 years ago

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