📍 4 Timber Hill Road, Whyteleafe CR3 6LD
📍 Address: 4 Timber Hill Road, Whyteleafe CR3 6LD, United Kingdom
📞 Phone: +44 1883 345277
🌐 Website: goddardvetgroup.co.uk
Booked our cat in for a trim of very knotty fur and was very pleased with the Nurse's caring and calm way that she handled him. Have always found Goddard's very welcoming and professional.
Absolutely great vets, first time I've used them as my normal vets refused to see my dog as an emergency, as they were too busy. However Goddard Vets were great they fitted us in, and treated my dog with care and kindness. I will now be changing my vets to here. A + service .
Absolutely dreadful service from Goddard vet group in Caterham. After being with them for over 8 years they refused my cat treatment for a simple ailment. He needed a repeat prescription which they refused to issue. He had been seen by a vet but I was told he needed to be seen again. It made no sense at all. It was blatant money making! Who takes a healthy cat to an appointment twice!?!? The shocking truth was they just wanted the money. There was no regard for my elderly cats health what so ever. They often overcharged me and failed to provide itemised receipts in the past. They clearly don’t care about the health and well being of animals so I wouldn’t recommend them. If you love your pets, go elsewhere!
Sadly my first visit was the worst of all reasoning. The staff and the Vet took the best of care of our cat Ben in him last moments. Thank you for your all efforts.
I have to change my review after our pet becoming severely ill following the treatments from Goddard Caterham . The Vets were negligent for not informing us on how to store a highly dangerous medication which is gene altering and cancer causing, they did not inform us about the side effects of the medications and treatments even though we had asked them for that information, and insisted on receiving Full Informed Consent. We were charged parking tickets while being parked at Goddard, while treating our pet. We were charged for medication that we said we would not be buying, following our pets health deterioration after Goddards treatment. We had to pay another £800 to treat our pet at a different Vet after Goddard caused more damage to our pets health, and we still have to spend more to restore her health fully. In the meantime , and while there was an open communication with our dissatisfaction, their Accounts Department have sent threatening letters about Debt Collection Agency , and saying we will have to pay surcharges! They also lied that they had been trying to contact us via email and phone chasing payment, which is a complete lie. We are glad we found out the true nature of this Veterinary Group before our dear girl died! This Veterinary Group only cares about Money and selling more treatments. When we asked to be informed about the side effects of the medication the Vet by name Astrid wanted to prescribe and in order to leave her there for fluids administration ( Astrid wanted to keep her there all day and possibly overnight, when our pet suffers from separation anxiety, and she refused to give her fluids only for two hours) , she gave us paperwork to sign that we have given Informed Consent ( when she refused to inform us about the dangers and side effects of medications), on order to do with our dear girl whatever they wanted and if we didn’t pay they would re home her! Stay away , they will kill your babies !
Having moved to Goddards several months ago, I have been very pleased with the service provided. Both the vets I have seen, the veterinary nurses and the receptionists have all been really helpful, friendly and efficient. I’m so pleased I made the move.
Very professional,from the very kind & helpful receptionist who took my call & the friendly receptionist who greeted us when we arrived at our appointment the wonderful Vet whom was so kind & compassionate, she had such a lovely attitude,for me everything you need & want when you are worried about your precious animals. I highly recommend this practice.
Hit and miss. Arrived for an appointment on Saturday, waited in reception for 30 minutes passed our appointment time and no one was there or came to say things were running late. There wasn’t an emergency as we could hear a casual conversation on the back. The phone was constantly ringing and obviously no one was around to answer it. I hope someone didn’t have an emergency for their pet! I’ve been coming here for a few years. Some of the vets are lovely, but there have been a couple who were not accommodating and actually pretty rude. The nurses are generally very good. But there’s definitely room for improvement in the service they provide.
Great service by Veronika who restored my 17 year old cat Midnight's dignity. I got an appointment at very short notice and my cat is happy as am I. There guy on reception was welcomng and friendly. Thanks very much
Highly recommend. Staff are friendly, professional and caring. Bought my dog in for a castration which wasn’t straight forward after being quoted a ridiculous amount at my previous vets. Charges are very reasonable and you can tell the love for the pets from the staff. Have already recommended to friends
Goddard Veterinary Group, Caterham is located at 4 Timber Hill Road, Whyteleafe CR3 6LD, United Kingdom
You can contact Goddard Veterinary Group, Caterham at +44 1883 345277
You can find directions to Goddard Veterinary Group, Caterham by following this map link
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