I have been waiting for my medicine for over 40 minutes. After 30 minutes, the receptionist told me that most of the medicines are not in stock. Is it really so hard to check availability earlier?
If you want a quick and speedy time at a pharmacy, please go somewhere else. Although they seem nice, it’s clear the staff are either unqualified or unorganised. 4 working today all swanning around with nothing in their hands, looks like they’re on a mates vacation. Make sure your phone has data or bring a puzzle or game with you - you’re going to AGE waiting in this place. Only gave me half the prescription and told me to come back in a few days and to “be mindful as the pharmacy is closed on the weekend” I am writing this on a Wednesday. Steer clear. Area isn’t the best either.
If you are on important medication and you need a reliable stock, I would run a mile from this pharmacy, if you can. I've been with them for a few years and have cried multiple times over the years because of the lack of organisation, the lack of clarity and reliable communication. If they pick up the phone count yourself lucky. I've had to chase them up so many times and even have missed doses of my very important medicine because of their disorganisation. Although I have a suspicion that it's not one team member at fault but a very underfunded and disorganised situation overall. Appalling.
I am extremely disappointed with the level of customer service I recently experienced at this pharmacy. I had submitted a prescription for urgent medication for my one-year-old child, only to receive a call the next day, after 4:00 pm, I informing me that the medicine was in low supply. As I was at work at the time, I made every effort to arrive at the pharmacy by 5:30 pm so I could collect the prescription and try an alternative pharmacy if needed. Upon arrival, I explained the urgency of the situation to a staff member and politely requested the prescription be handed back to me. Unfortunately, I was told to join the queue, with no consideration given to the circumstances or the fact that this involved a time-sensitive medication for a baby. The lack of empathy and flexibility was extremely disappointing. In such situations, I would expect the staff to show understanding and act accordingly, especially when it concerns an infant’s health. Simply asking a colleague to assist or returning the prescription promptly would have made a significant difference. I strongly suggest the pharmacy provides additional customer service training to its staff to help them better handle urgent and sensitive situations.
Staff are kind but service could be improved so much more. It never used to be like this many years ago where you could wait over an hour to queue and receive your medication. Measures need to be put in place to ensure a much better service regarding wait times and availability of medication.
Young stuff are definitely not trained to deal with patients. They are very rude and unprofessional. Training is definitely needed. The way they speak to people is disgusting. Also meds are never ready as they always tell me to return on a later date. And when I return they still aren’t ready
This place it s an absolute joke , after years of picking my medication from them today they suggested me to take my prescription and go away , the staff is way to ignorant
I understand you're busy, but not being able to answer the phone AT ALL for two days? Just when I need to see if a repeat prescription can be collected?
Been going here for years to pick up my pills every 6 months. Used to be great but lately the staff seem over worked. Used to walk in, grab my pills in minutes and leave. Had to go in on 3 separate occasions this time. There were no customers in front of me. Handed my slip and waited for 15 minutes. Other customers entered and their pills were sorted right away while I'm still waiting. I eventually left without them as I couldn't stay any longer. Its taken a total of 2 weeks between getting hold of a doctor and actually having my pills in my hand. Something that used to take 2 days at most. Not sure if it's new staff or new managment. But somethings changed for the worst in 6 months.
The young staff are really rude and unprofessional every time my dr say I can get my meds from the pharmacy and its ready but they alway talking to each other and service 5/6 mins later and my meds are never ready. First time okay that fine I’ll come bck but it is always and they say they don’t have it which annoying
Well Pharmacy is located at 213 Bute St, Cardiff CF10 5HR, UK
You can contact Well Pharmacy at +44 29 2048 1696
You can find directions to Well Pharmacy by following this map link