Richard from this pharmacy took the liberty to collect and sign for a prescription that was not addressed to them. I was of course not informed of this, and ran out of my medication trying to find out what had happened to my prescription. Thanks guys.
They take ages to answer the phone I’ve been trying to call for half an hour & it just rings & rings and hangs up. I always have issues with my prescription. You ask them to request it ready & they just lie to you saying they will have it ready & then act confused when you come to collect. It’s not easily accessible for wheelchairs, & it’s difficult to get to the wells down the road that has a ramp, due to the state of the paths.
Absolute embarrassment of a pharmacy. Booked an appointment for a chicken pox vaccination for a child only to be told on arrival they don't have the stock despite receiving multiple reminder emails to attend appointment. Pharmacist didn't even come out to apologise, instead choosing to talk through person on till. Waste of a days leave from work, time waiting for appointment, and expense travelling to appointment nowhere near where we live. Official complaint raised. Avoid these guys and use literally any other pharmacy than Wells. They even advised using a different provider themselves. EMBARRASSING.
Long waiting/ not enough staff
Do not use this pharmacy. They had forgotten to order my prescription and kept putting me off until I left work early to come and sort it myself. They could not have cared less that it was medication that I need, as a diabetic, to survive and continued to lie through their teeth about the situation. When asked what they were going to do to resolve the situation they shrugged their shoulders and said there was nothing they could do. So they would have been happy enough to leave a diabetic without medication. Safe to say I have now moved to a different pharmacy. Incompetent would be putting it politely.
Staff are always really quick in finding my meds. I've never had any issues, and the texting service they provide when my prescription is ready is incredibly handy as a student.
Terrible service. Everytime my father has his prescription theres a problem. Always items missing or items he doesn't want. His prescription was due last Thursday, was promised it on Monday. Its now Tuesday night and he has run out of vital medication.
Well Pharmacy is located at 180 City Rd, Roath, Cardiff CF24 3JF, UK
You can contact Well Pharmacy at +44 29 2046 0623
You can find directions to Well Pharmacy by following this map link