Vets4Pets - Slough Veterinary Care in Slough

Reviews

1. SD ★★★★★

   Our 10 week old puppy had eaten something which made her unwell. I called the surgery and spoke to Amy who not only explained their process of managing such issues but provided reassurance to us as new owners. We arrived at the vets to be greeted by the most welcoming and kindest staff who quite simply went above and beyond to get us an appointment so promptly, explain everything that we needed to know in a polite, professional manner and treat our little puppy. We now have a happier pup and we couldn't be more grateful. A huge thank you to Amy, Alicia, Rebecca and Gemma for your help, patience and kindness to our pup today. Highly recommend this surgery!

   almost 7 months ago
2. Xavier X ★★☆☆☆

   Lovely vet, shame about 1 rude and condescending receptionist. 2 of the receptionist were lovely when I arrived. They explained everything fully about the plan I was to take out on my elderly dog. The vet was lovely. I settled my bill with a different receptionist. She very rudely told me that they couldn't/wouldn't get a paid pre authorisation from my insurance and that I should pay over £ 250 now and get a reimbursement from insurance later. I explained that I didn't have that kind of money now but I could pay when I got paid, of which I was abruptly told that I need to give a weeks notice because they have to order the medication! She huffily explained the breakdown of charges when I asked for it, as if I was wasting her time. She didnt give me meds that I had purchased and a member of staff had to find me on the shop floor and hand them to me. I don't know her name but she was plump with red hair. A course in customer service is well needed. UPDATE : I contacted the practice manager about the issues had I experienced, as requested by the manager in the reply. I received a satisfactory reply from them. Several months later, unfortunately, I had to have my dog put to sleep at this vets, due to her old age and sudden gastro issues. It was a shock for it to happen so suddenly and very upsetting. The vet and the nursing staff were fantastic. I couldn't have asked for more helpful and sympathetic professionals at a very difficult time. However settling the bill was problematic to say the least. At a very distressing time I was told that they would not take pre authorisation, because I had changed to different insurers over 15 years! Who doesn't over 15 years. We all look for better deals, over so many years, for the health of your pet. I paid over a hundred pounds per month to ensure that my dog had the best care when the time came. I was horrified when they told me ( straight after my dog had been put to sleep) that they wouldn't accept pre authorisation and I had to pay almost £ 1000, up front. I dont have that kind of money laying around and so unfortunately, my son had to pay with part of his student loan. Some dog owners are not rich, but we do our best. The reason I took out insurance was exactly for this reason, and for it to be denied at such a delicate moment was a slap in the face. I made a complaint to the practice manager about the treatment we received and I was given a list of excuses . I was told Hollie (the dog) had ongoing issues relating to the reason she was euthanized, this was one of the reasons pre authorisation was denied. Hollie did not , she had a stroke the year before, not related to gastro issues atall and guess what? 'Hamilton Specialists' a very professional and disguingised specialist vet accepted my pre authorisation with a simple phone call to my insurance company and that 'with' my history of changing insurance companies over the years with absolutely no problems. I have yet to receive another reply from the practice manager. From my story you can see that this is not the first time Vets 4 Pets have refused pre authorisation with flimsy excuses. I don't recommend this vets practice if you rely on insurance. 15 years ago I was in a much better place financially, times have changed and things are much harder for most people. Not everyone has thousands in the bank if they own a pet. Pets 4 vets need to think about these issues and make it easier for those if us who try to do the best for their pet but may struggle financially. This is why there are so many abandoned dogs. I wouldn't do that, I did my best, only to be denied help when it was needed at a most desperate time.

   almost 9 months ago
3. Penny Thompson ★★★★★

   Went yesterday and the service/advice was outstanding. Took my dog cooper in and I don't think the vet could have been more helpful regarding what he needed and helpful on the cost side of things too. Highly reccomended. Have a happier dog now.

   almost 11 months ago

1. Samuel Allen ★★★★☆

   The staff are professional and friendly. Sarah is great with our Kitten, Daisy.

   1 year ago
2. Karolina Data ★★★★★

   Would really like to thank the whole vet team for allowing our family to say goodbye to our dog Rita. Thank you for your patience, understanding and giving Rita dignity in her last moments. Thank you for all the details and your support. It did not go unnoticed. Very appreciated.

   1 year ago
3. Charlie Page ★★☆☆☆

   I don't know what to make of these vets I had a scan done as my dog was having issues with delayed birth and temperatures were all showing she should be in labour I went for a scan and was told all was ok no scan was actually witnessed 3 days later when giving birth first pup in litter came backwards and still born and 4th also was I'm green sack still born this does not happen in a small matter of time and when asked how many pups after the scan the answer was given they were moving too much to ascertain a number no rough figure nothing I questioned if a scan was even done myself as I feel these issues would of been bought to light could be a coincidence but I say tread with caution.

   almost 3 years ago

1. LS Querstret ★★★★★

   The receptionist recognised me from previous visits which made me feel welcome and valued. I mentioned to the vet that my daughter enjoyed playing vets at home and so she gave my daughter a fully involved experience and included her with the care for our pet. I was so grateful and it made my daughter’s day. Thank you!

   almost 3 years ago
2. Suzy Lambert ★★★★★

   Excellent service. Very welcoming, the team went above and beyond my expectations when I turned up for advice without an appointment. Nurse Emma has been terrific and even when I made a mistake with timing and arrived late for a vet appointment the wonderful receptionist was so very helpful. The vet kindly managed to still fit me in and the whole experience has been so superb I would now not think about going anywhere else. Thank you to the fabulous team at Vets4Pets in Slough.

   almost 3 years ago
3. Elena Faifer ★☆☆☆☆

   I would like to share my experience with Vets for pets Slough Register with them for 7 years never had major issue with my dog until one day when was involve in a road accident . Nothing broken internaly or external. Seen them quick after emergency night They didn't touch the dog at all .I was told to put him down she couldn't bother to treat the open wound. I move to deferent vet after one week open wound was healing and my lovely pet Happy as always.

   almost 3 years ago

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