The Wheelhouse Veterinary Centre

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Reviews

1. cat townsend ★★★★★

   Been using wheelhouse all my life and they have always been kind and gentle with my pets and reassuring to me. Brilliant service Brilliant people. Highly recommend.

   almost 4 months ago
2. Daniel Lee ★☆☆☆☆

   You might think Wheelhouse is a locally owned vetinary clinic, it is, of course, not. It is owned by Swedish Private Equity who are putting through extoriante pricing to pet owners in vulnerable situations. On 18 November 2022 Wheelhouse's ultimate owner (IVC Acquisition Pikco Ltd) was given an enforcement order after an investigation into vetinary mergers. Wheelhouse did not respond to our complaint which is outlined in below. We have moved to a new vetinary practice and would recommend you do the same. It is such a shame as the staff are lovely - we wish they would open their own locally owned clinic and not be controlled by private equity interests. 17:50: We made a 5-minute call to the clinic after several balloons had been digested by our miniature dachshund. 18:15: Arrived at the clinic and waited 15 minutes to be seen. 18:30: Our two miniature dachshunds were seen first for less than 10 minute consultation and one was given medication to induce vomiting. 18:35-18:40: While one was being treated, we decided also to induce vomiting in the other not knowing whether she had digested any balloons but to be on the safe side. Both pets were in the same room, under the same care, and shared the same medicine. There was no additional consultation for the second dog. 19:10: We left with both dogs after the balloons had been thrown up. The second dogs treatment required minimal additional care beyond what was already being provided to the first. No further consultation was conducted, and both pets were managed together in the same setting. We were told that because both dogs were small they could share medication, there would be no additional medicine charge and that the consultation fee for the second would be reduced. Being in a shocked state at the time, we did not question the charge of £608.79 until we received the itemised bill. We were charged the following for the first dog (an eye-watering amount in and of itself given it took your practice no more than an hour total): Induce vomiting £175 Consultation £120.01 Emedog Inj (20)(per 1ml vial broached) £69.18 Total = £364.19 (incl VAT) Despite there being no additional time for the treatment of the second nor another consultation, we were then charged the following for the second dog: Induce vomiting £175 Consultation £69.50 Total = £244.50 (incl VAT) We feel particularly upset as veterinary visits are often made under stressful circumstances when pet owners are vulnerable. We trust clinics to provide both exceptional care and clear, fair pricing. However, the lack of transparency regarding costs in this instance has left us feeling taken advantage of.

   1 year ago
3. C Curtis ★★★★★

   We have been clients for many years and I have always found all the team at the Wheelhouse to be exceptionally welcoming, kind, compassionate and pragmatic. They usually are able to accommodate last minute appointments and have supported us brilliantly during the last days for two of our pets over the last year. We visited this week with my old cat who was very unwell and had wonderful service from Chris. Sadly the cat passed away but here is a photo of her in happier times, during a visit to the Wheelhouse.

   1 year ago

1. Julie Godber ★★★★★

   I’ve been with The Wheelhouse for many years, and have always been happy with the treatment that me and my various pets have received

   1 year ago
2. Madeline Derbyshire ★★★★★

   The staff are outstanding and nothing is to much trouble for them. Most importantly they listen and do their utmost to make owners happy. My bonus today was how much my Persian kitten benefited from the care and attention they gave him. He actually enjoyed the 2 hours he spent there and has been very happy since.

   almost 3 years ago
3. Joey Thomsen ★★★★★

   A huge thank you to all the vets & staff at Wheelhouse for the amazing care provided to my beautiful 20 year old cat, Chloe, to the end. They went over & above expectations with sound advice & genuine care for her welfare & health, as well as following up on my own welfare after she passed away. I am so grateful to have had such kindness provided for her at the end, and both Chloe & I feel blessed to have been under their care.

   almost 3 years ago

1. Becky Serieys ★★★★★

   Wheelhouse have been excellent treating my cat. Super impressed with the vets handling. My son was wide eyed when the vet tickled the cats tummy - in fact we both took a step back and waited for the screams. The cat however knew who was in charge & was totally at ease! The vet explained the issue, dealt with it promptly and explained what to look out for in the following few days. Thank you.

   almost 3 years ago
2. Ben Turnnidge-Betts ★☆☆☆☆

   Money grabbing bast@rds! After all the time we used them, and we had to say good bye to our beloved dog not even a sympathy card, I got more from my dog food company than a local pet health centre that is suppose to pride itself on great care and personal service! 22yrs of loyalty and never again!!

   almost 3 years ago
3. Mandi Simpson ★★★★★

   We had our first visit yesterday and I was very pleasantly surprised how lovely the reception staff were. They made a fuss over Pablo and you could tell they were really genuine about it. Chesham is not on our doorstep but we chose Wheelhouse Vets after a recommendation from a friend who raved about their services and support. I’m really glad we did.

   almost 3 years ago

1. Susannah Godwin ★★★★★

   My dog loves Giotto the wheel house, the staff are so friendly and fantastic at looking after her. After my dog needed an operation they kept me informed of what was happening and the care was second to none. Here she is having a snooze on the sofa after her operation

   almost 4 years ago

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