Royal Veterinary College Animal Care Trust Veterinary Care in Hatfield, Brookmans Park

Reviews

1. Sabina ★★☆☆☆

   Our dog passed away during Mitral Valve Surgery performed by Matteo Rossanesse and Dan Brockman. That same week, two other dogs also died at the same surgery. I am not writing this to condemn them, as this is a high-risk procedure, but to make people who are considering it aware of what they may be facing. Post-surgery complications can be just as serious as the surgery itself, if not more so. The success rates presented to us were very likely related only to the surgery itself, and not to the recovery period afterward. They also attempted to increase the price of the surgery at the last minute, after we had already agreed on the original amount. When we were supposed to receive a refund at the end, we waited approximately two months. I cannot say that they were not kind to us - however, I am writing this review for anyone who may be considering the same procedure. I wish the clinic more success in future procedures and a more honest and transparent approach toward patients who are placing someone’s life in their hands, along with a significant amount of money.

   almost 7 months ago
2. Simon Bradford ★★★★★

   I cannot speak highly enough of the care Ria received at the Queen Mother Hospital for Animals. After months of deteriorating health and conflicting diagnoses at other practices, we were referred to the RVC by our primary vet. Within 24 hours, Abel and the internal medicine team had identified issues that had been missed and provided clarity we desperately needed. What impressed me most was their methodical, thorough approach. They didn’t jump to invasive procedures or expensive tests unnecessarily. The ultrasound revealed intestinal inflammation that explained her weight loss, and their urine analysis showed dramatic improvement in protein levels - something that changed our entire understanding of her condition. Abel took time to explain everything clearly, answering all our questions without making us feel rushed. He even appreciated that I’d been recording consultations and taking detailed notes for my wife - not all vets are that understanding. The cost estimate was transparent and accurate (came in at £1,930 vs £2,200 estimate). For a teaching hospital, the care was exceptional - students were involved but always supervised, and Ria was treated with genuine compassion. Most importantly, we went in fearing the worst and came home with a manageable treatment plan and realistic hope. Ria ate enthusiastically for the first time in weeks after coming home. If your pet needs specialist care, I wouldn’t hesitate to recommend the RVC. They gave us our cat back. Thank you Abel, Tatiana, Chris, and the entire team.

   almost 7 months ago
3. Amar Sharif ★★★★★

   Exceptional QVC. Admin, nursing and the Orthopaedic team are outstanding care for my dog. Very impressive service and care facilities. Great restaurant as well. Good communication with me on my pet and feedback. Charlotte head Orthopaedic Vet is a first class highly skilled Vet attention to detail, calm and compassionate in all aspects with daily updates on my dog. Highly recommended and happy to travel to this location. Thank you.

   almost 9 months ago

1. Iara Altkorn ★★★★★

   Excellent hospital. The staff is very knowledgeable and polite. We've become regulars sadly, because our cat was recently diagnosed with cancer, but the whole team makes us feel very comfortable and reassured that Coco is getting the best treatment.

   1 year ago
2. DOREEN HUDDLE ★★★★★

   Amazing staff, caring & friendly.

   almost 3 years ago
3. Barbara-Ann Taylor ★★★★★

   My dog Daisy had stag3 lymphatic cancer and the team have walked the journey with us every step words cannot express how fantastic they are they take you through every part of the story with owner and fur babies thank you

   almost 3 years ago

1. Maureen Wingrove ★★★★★

   Brill animal hospital and nice people in other departments as well

   almost 3 years ago
2. Ann Marie Mitchell Mitchell ★★★★★

   This is where my daughter is doing her vet nurse training. What a beautiful homely place, she is there for 4yrs she loves it very dedicated. One of the best

   almost 4 years ago
3. Dee Y ★★★★☆

   These guys are always lovely and caring and professional. Dropped a star as Accounts told us one price and sent invoice for another higher price! ...Will upgrade only if they sort it out.

   almost 4 years ago

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