All Animals Veterinary Clinic Ltd

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Reviews

1. June Chasney ★★★★★

   Very professional, kind are caring and reasonably priced. Moved to this practice from a larger one locally as I can see the same vet at every visit so good continuity of care

   almost 9 months ago
2. Jay Lindner ★☆☆☆☆

   If you have a gerbil or field mouse this may well be the vets for you, but if you have a large dog breed that's still a lively puppy don't bother as the vet is absolutely useless. As I found out to my dismay when I took my Belgium malinois to her. Yes my dog is lively I rescued him from somebody who was unable to deal with him due to poor health. He was not walked and has been late to socialising both with animals and humans but is slowly getting better. Which was explained to the vet at the start, when I enquired about needing a pet passport. To allow me to be able to go to my father who was taken ill out in Germany. The first appt was OK, which was for the rabbies vaccine, but the 2nd appt which was to get a bolding patch looked at on scruffs head was not. The vet wouldn't come with in 5 feet of scruff (even though I had put a muzzle on him just in case) from 5 feet away outside in the carpark she suggested a treatment of medicated shampoo, I was then charged £80+ for a consultation and shampoo. I should of known when she had never heard of the dog breed and had to Google on the 1st appt. Eventually I got to get my dogs health certificate to allow me to travel. We left the UK and entered the continent with out any issues, I spent 3 weeks with dad and then had to head home. So you can imagine my horror when I reached the port to come home and to be told I could not enter the UK as my paperwork is not conplete (as my vet had not told me I need to take scruff to a vet 1-5 days before re-entering the uk to get him wormed). Being a Sunday night there was nothing I could do. The ferry company telling me to just let my dog go so I can travel. You then have to wait 24hrs after the medications is administered. So this meaning I had to pay out for 2 nights in a hotel a long with everything else. When I ring all animals the next day I'm told its my responsibility to check what's needed to re-enter the uk and she is sure she would of told me because she has never had this problem before!!! Yes because I would of ignored that info costing me £100s extra!! Like I say you might be ok with a goldfish (although judging by the state of the fish tank in reception probably not) or hamster going here but not with anything larger than that as the vet is well out of her depth. Definitely one of the worst vets I have ever used but I must say she is very quick with a response to a complaint pasing the buck I'm guessing she has a lot of experience dealing with them. Her patronising tone and manner really really was the last straw when my patience was already maxed out!

   1 year ago
3. Sophie M ★★★☆☆

   The receptionist is not very friendly, the place is quite dirty and they leave their doors open so it's quite cold when waiting for the appointment and you still have to wear masks despite the pandemic being over. The vet was friendly but wasn't able to give our cat the medicine needed and asked us to do it at home ( which we struggled to do )when they are supposed to be the professionals

   almost 3 years ago

1. chelsea halle ★☆☆☆☆

   I never write reviews really but I thought it was very important to share my experience to make sure other pet owners are well informed about this vet practice. My dog was diagnosed with diabetes in November 2020 during an out of hours appointment with an emergency vet. I decided to take my dog to All Animals Vet seeing as she would need on going treatment and monitoring the emergency vets was too far away. On the first appointment, my dog had her glucose levels checked and I was told that All Animals thought that she didn’t have diabetes as her glucose levels was fine and that the first vets assessment was incorrect. I then had to pay for blood tests and a fructose test to confirm whether she did or didn’t have diabetes. Turns out, she was in fact diabetic! I didn’t really think much about it at the time but on reflection, it is very frustrating that I had to pay to have tests done to confirm her previously confirmed diabetes diagnosis. Reflecting back now, this was a big red flag that I missed and only the start of the poor support and treatment received. Since her diagnosis in November, she was placed on once daily insulin and was asked to come back every 2 weeks for a singular blood glucose check (this happened for around 4/5 months). She didn’t seem to be getting any better. She started to loose weight, was drinking a lot and just didn’t seem to be happy. Her insulin started off at 10 and kept being increased every 2 weeks by 1 unit. Despite the increase in insulin, I didn’t see any improvement. I mentioned to the vet that I felt my dog was loosing weight and asked for her to be weighed. They said that she had lost weight and the only thing they offered to do was to do even more blood tests. I was concerned about her and I wasn’t happy with the support being given. So I decided to switch vets as I was just not happy with the progress being made and wanted a second opinion. When I took my dog to a different vets, they immediately explained to me that dogs need to be on twice daily insulin injections as it wears off after 12 hours. Additionally, I was informed that one singular glucose check every 2 weeks just isn’t sufficient and would not ensure she was being managed effectively. The new vets had her stay in for the whole day to do a glucose curve and adjusted her insulin to twice a day straight away. Her glucose levels were far too high still and we had to restart her treatment all over again. I was told to completely disregard everything I had been told by All Animals Vets and literally started the whole process over again! They found out she had high levels of ketones in her blood (which can be fatal if left untreated and unmanaged) as she was not getting enough insulin. Unfortunately, she also lost her eyesight as her diabetes was poorly managed (glucose causing cataracts). I understand that it is common for diabetic dogs to develop cataracts at some point, but it could have been delayed if proper treatment was given. I wasn’t even informed that this was a side effect of diabetes so it came as a big shock when i mentioned to the new vets that I was concerned she lost her eyesight (it happened within a week!). They also noted that she had a mammary tumour that had been missed and arranged to have this removed the following week. Since swapping over vets, my dogs diabetes is well controlled! She is drinking much less, eating really well and has started to put weight back on. The new vets are very thorough! They always check up on her and seem so much more professional and knowledgable. On another note, it takes All Animals Vets absolutely AGES to send off insurance claims form - you are looking at a month + for the form to be sent off - and that’s with numerous calls and emails to follow up! I really wish that I never took my dog to this vet. I’m really sad that she had a hard few months during her Initial diagnosis. However, she is doing a whole lot better now that she is under a professional vet surgery who are well informed and educated about diabetes. She is loving her life again!

   almost 4 years ago
2. C H ★☆☆☆☆

   I never write reviews really but I thought it was very important to share my experience to make sure other pet owners are well informed about this vet practice. My dog was diagnosed with diabetes in November 2020 during an out of hours appointment with an emergency vet. I decided to take my dog to All Animals Vet seeing as she would need on going treatment and monitoring the emergency vets was too far away. On the first appointment, my dog had her glucose levels checked and I was told that All Animals thought that she didn’t have diabetes as her glucose levels was fine and that the first vets assessment was incorrect. I then had to pay for blood tests and a fructose test to confirm whether she did or didn’t have diabetes. Turns out, she was in fact diabetic! I didn’t really think much about it at the time but on reflection, it is very frustrating that I had to pay to have tests done to confirm her previously confirmed diabetes diagnosis. Reflecting back now, this was a big red flag that I missed and only the start of the poor support and treatment received. Since her diagnosis in November, she was placed on once daily insulin and was asked to come back every 2 weeks for a singular blood glucose check (this happened for around 4/5 months). She didn’t seem to be getting any better. She started to loose weight, was drinking a lot and just didn’t seem to be happy. Her insulin started off at 10 and kept being increased every 2 weeks by 1 unit. Despite the increase in insulin, I didn’t see any improvement. I mentioned to the vet that I felt my dog was loosing weight and asked for her to be weighed. They said that she had lost weight and the only thing they offered to do was to do even more blood tests. I was concerned about her and I wasn’t happy with the support being given. So I decided to switch vets as I was just not happy with the progress being made and wanted a second opinion. When I took my dog to a different vets, they immediately explained to me that dogs need to be on twice daily insulin injections as it wears off after 12 hours. Additionally, I was informed that one singular glucose check every 2 weeks just isn’t sufficient and would not ensure she was being managed effectively. The new vets had her stay in for the whole day to do a glucose curve and adjusted her insulin to twice a day straight away. Her glucose levels were far too high still and we had to restart her treatment all over again. I was told to completely disregard everything I had been told by All Animals Vets and literally started the whole process over again! They found out she had high levels of ketones in her blood (which can be fatal if left untreated and unmanaged) as she was not getting enough insulin. Unfortunately, she also lost her eyesight as her diabetes was poorly managed (glucose causing cataracts). I understand that it is common for diabetic dogs to develop cataracts at some point, but it could have been delayed if proper treatment was given. I wasn’t even informed that this was a side effect of diabetes so it came as a big shock when i mentioned to the new vets that I was concerned she lost her eyesight (it happened within a week!). They also noted that she had a mammary tumour that had been missed and arranged to have this removed the following week. Since swapping over vets, my dogs diabetes is well controlled! She is drinking much less, eating really well and has started to put weight back on. The new vets are very thorough! They always check up on her and seem so much more professional and knowledgable. On another note, it takes All Animals Vets absolutely AGES to send off insurance claims form - you are looking at a month + for the form to be sent off - and that’s with numerous calls and emails to follow up! I really wish that I never took my dog to this vet. I’m really sad that she had a hard few months during her Initial diagnosis. However, she is doing a whole lot better now that she is under a professional vet surgery who are well informed and educated about diabetes. She is loving her life again!

   almost 4 years ago
3. Zahra Ashraf ★☆☆☆☆

   This veterinary clinic was great in the beginning until I had to get my cat spayed. The whole process seemed simple enough and I was told over the phone that she would need to be dropped off in the morning and will be ready to come home in the evening and that a follow up check up (included in the price) would be done a week or so later. Everything was fine until a day after her operation when she started vomiting absolutely everything she ate. I tried to continuously call the vet however I was unable to get through to anyone no matter what time I called during the day. I assumed the vomiting would be due to the medication that I was putting in her food and researched finding out it takes at least a couple of days for this to subside. However 3 days later she was still vomiting and unable to keep down ANY of her food. I managed to get through to the vet at this point and was just bluntly told that she will be fine after another day or two. I asked if she would need her stitches removed and was told that she would not need a follow up appointment so there is no need to book one and had the phone put down on me. Another day later I became desperate and tried calling the vets again with again no response and the voicemail stating that they were closed. Unable to get through I ended up going to Wylie's as an emergency where I had to pay ANOTHER £60+ for an injection to stop her vomiting. When I told them at Wylie's of the operation the vet there was very confused as to the way the operation had been done. They were unsure of whether the stitches were to be removed or what sort they were saying they hadn't seen an operation done like this in a long time. I was told to keep the cone on her until these stitches could come off. They advised me to go back to all animals as they had done the surgery and would be able to open the stitches. Again I tried to contact all animals vet with no response as again they were closed from days before the holiday period. I had to then go back to Wylie's to pay another £40+ to have her stitches removed and even then they were unsure of leaving a stitch as they did not know if there were stitches underneath the skin. My cat now has a huge black spot where the operation was done and I have no idea what it is or what has happened under her skin. I again tried to call all animals on Friday with yet again, no response. This has been the absolute worst experience I have ever had with this vet.

   almost 5 years ago

1. Alev Ozsarac ★★★★★

   Great vet shes an absolute god send. dealing with my dogs pet passport & exporting procedure.thank you so much . Pasha also thanks you too, for putting him at ease on each appointment.

   more 6 years ago

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