Extremely thorough and walked us through step by step with the insurance claim and ensured we got everything that was owed. Very patient and thorough that we had very issues in getting settled and promptly .
I contacted this company on Friday 21/11/2025 and spoke to Sargon, and Wow! this lovely man was most helpful and knowledgeable. I had a shower leak that unfortunately came through into the kitchen ceiling/light fittings and nearly flooded out the kitchen. My insurance company were not most helpful and making me feel uneasy with the process of dealing with my claim. I spoke to Sargon again today 24/11/2025 who genuinely has put himself out to help with my situation and kindly referred another company like themselves, as IC Assist are not in my area but the other company have stepped in quickly to help and have been brilliant also, as it would have meant dealing with different trades people and it was just becoming to overwhelming for me especially not being in good health. This is a personal THANK YOU to Sargon at IC Assist - Insurance Claim Property Repairs for putting me as ease and helping me with a difficult situation, that I was finding increasingly stressful. I would have no hesitation to refer anyone to Sargon and the company. If I could give Sargon in the New Year's Honours a Knighthood.... I would make him... Sir Sargon. A caring, kind Man.
read customer service and information that really help to alleviate concerns I had been thinking. Spoke with Sargon who really knew his stuff and gave excellent advice to help with a leak issue I have. Would highly recommend! Very helpful answering all questions I have.
I cant thank or recommend sargon and ic assist enough. he is very caring and knowledgable and supported me emotionally and practically which I really appreciated during one of the worst times in my life. im just sorry tis taken me so long to write this review
Terrible customer service experience — extremely disappointed. I placed an online order with B&Q, and the wrong color items were delivered. That was over three months ago, and I’ve been chasing this ever since. I’ve contacted their customer service almost daily, and every time I’m told the issue is being “escalated”, but nothing gets resolved. The incorrect items are still sitting in my flat, taking up space, despite me warning them that I cannot keep such large items. I’ve spent an unacceptable amount of time and energy trying to get this sorted, and I still haven’t received a refund or a proper solution. I’m very disappointed with B&Q’s customer service and especially their escalation team. Based on this experience, I absolutely would not recommend shopping with them online.
From the moment I contacted sargon he relieved the pressure from me, he was totally professional,he gave me confidence that my claim would be handled to a high standard which it was. I would not hesitate to recommend him to anybody in our position..
Following a huge water leak in my flat I didn't know where to start. Sargon was fantastic and helped me with each stage of the insurance claim. His experience of navigating insurance policies was invaluable and he took a lot of stress out of the situation. He was very professional and couldn't do more to help. Subsequent strip and dry out was done quickly and efficiently. Highly recommended.
I engaged Sargon and IC Assist as I was having issues conducting discussions with our Insurance company in respect to water damage that impacted our weekend home. Sargon added an extra dimension that I had not considered from my earlier discussions with our Insurance company and he could devote more time on our Water damage claim. He was extremely thorough in surveying the house and with his experience he was able to detail exactly what was required in the subsequent discussions with our Insurance company. He was also very patient. It took some considerable time for this to reach a conclusion but it now has and I could not thank Sargon enough for getting us into a position where we can move forward. Thanks again, Graham and Christine.
Sargon did a first class job in managing our claim, from dealing with the insurers to having workmen attend to repair and replace. I even called him up about a later claim and although I didn't need his services he was happy to give me some free advice. Brilliant service would thoroughly recommend
I used IC Assist when I had to make a claim for damage caused by a leak from the flat above. The leak caused damage to my kitchen ceiling and walls. IC Assist came out, took moisture meter readings, pictures and measurements and talked me through the work required and the claim process. The service was excellent, I didn't have to do anything once they were involved as they dealt with everything for me. They sent the quote to my insurance company, put drying equipment in and organised the various tradesmen to carry out all the repairs, they even dealt with the managing agents for me. They were punctual, friendly, kept me up to date and the work carried out was to an excellent standard (better than what it was before the leak). I would have no hesitation in using them again and I've since recommended them to family and friends who have also needed help with their home insurance claims. Thanks again for all your help.
IC Assist - Insurance Claim Property Repairs is located at 12 Cathedral Rd, Pontcanna, Cardiff CF11 9LJ, UK
You can contact IC Assist - Insurance Claim Property Repairs at +44 800 433 7290
You can find directions to IC Assist - Insurance Claim Property Repairs by following this map link