Firehouse Grill

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Reviews

1. Emma Wilkinson ★★★★☆

   Food was very quick to arrive after ordering. Being gluten free the chicken was cooked seperate and not on the grill to avoid being contaminated by other food.

   1 month ago
2. Chris Jenkins ★★★★★

   We had such an amazing time here and we had such great service and care from Simon, Ellie and Victoria. They were great and also thanks to the kitchen staff for a lovely dinner

   almost 2 months ago
3. Nick Myers ★★★★☆

   It felt like a bit of a rip off nandos. Juniors menu was limited, if you have teens with you and on the dine around plan it's not worth going here due to portion size. Waiting and bar staff were very friendly and helpful with advice. Over all it was ok but we won't go back on a hurry.

   almost 5 months ago

1. Cristina Smethurst ★★★★★

   Great food, very friendly staff

   almost 6 months ago
2. Nadia_K Coaching ★☆☆☆☆

   WORST FOOD & MANAGERS RESPONSE WAS SHOCKING !! Came in as a family for our last meal, all I wanted was a buttermilk chicken burger. First of all They got my daughters order wrong but told us “we must’ve orders this” they brought me out a tiny and cheap looking bun filled with 3 dry chicken strips from the kids menu in a cheap warburtons bun but just grilled it to try and make it look fancy!!! I told them I have the wrong order as I ordered a chicken burger and not 3 strips from kids menu, was told this is what the burger is, they told me they’ve spoken to head office about it and not willing to change it! I spoke to the manager who was mega rude and said “there is no refund option but I can get you another meal, 100’s of people have eaten the same thing today and not complained!!!” I did not want to wait for another meal when all my family had finished so I asked him if he could put a dessert or something quick on as I haven’t been given a burgers he said no!!!!! Food was small, burnt, dry and over priced which is a shame as all the other restaurants in butlins offers great value for money. They make you pay for the food before you enter and now I know why. Disgraceful service and food, Would advise anyone to think twice before wasting money here!!

   almost 2 years ago
3. Theo Mitchell-Hewitt ★★★★☆

   Food was relatively nice but a little overpriced. Would recommend. We had a little error from the kitchen staff but our waiter Richard was very attentive and fixed it right away. 4 stars.

   almost 2 years ago

1. Dr. Ramy Tharwat ★★☆☆☆

   Easy accessible place , staff are polite and nice . Nice design of the place comfortable tables. When you come to the food it’s the worst grilled chicken I have eaten in my life . Boiled chicken then they put it in the grill, over cooked, but they sell it as it’s grilled chicken , small portions for the side dishes . Horrible taste , delay in the order , the restaurant was almost empty and it takes around 30 mins for our food to be served . They try to fake Nandos but there is no comparison, prices are higher as food quality it poor . The only good staff was canned beans and a bottle of beer even they did not give me a glass to drink , they served it as showed in the picture.

   almost 3 years ago
2. Przemek Hammer ★☆☆☆☆

   No,no ,no,no.... chicken burger made from poached on morning chicken breast and then just slightly grilled on order.... no brioche bap or even floured bap... ciabatta roll instead..... burger reheated to temperature just above room temperature!!!! No busy at all, maybe 4 table with customers. 4 chefs behind hot pass lights.... NO EXCUSES FOR THAT!!!!!

   almost 4 years ago
3. Kip Walsh ★★★☆☆

   Food is OK. Comparible prices with similar types of restaurant. We all finished it all. Service a little slow at the start but once ordered the food came nice and quick. A few checks during the meal that all was ok but took a while once we finished to get the deserts and then the bill. Came at midday and it wasn't busy. Nice environment to eat.

   more 6 years ago

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