Vets4Pets - Leicester Central Veterinary Care in Leicester

Reviews

1. Owais Sayed ★☆☆☆☆

   Absolutely awful experience: avoid Vets for Pets - Leicester Central I had a booked appointment for 2pm and arrived early. At 2pm the receptionist told me it would be another 10 minutes, which I accepted. By 2:15pm, I asked another receptionist for an update and was told the vet was “busy with someone”. I explained that I had taken time off work and needed to return quickly. She said “another 5 minutes”. I waited another 10–15 minutes, and when I asked again, the receptionist went to the back and returned only to say, “I’m sorry, would you like to reschedule?” with no explanation at all. I asked for the reason, and she said she didn’t know. How can you not know? Why would I reschedule when I booked specifically for today? This is the second time this has happened to me. The receptionist apologised repeatedly, but it meant nothing because clearly nothing has changed. To make it worse, I was told that the vet was busy but she wasn’t even in the practice. So the receptionist lied to me. That’s what made me furious. How can you lie to customers and then apologise as if that makes it fine? Why are they booking appointments for a vet who isn’t even on-site or is running that late? No wonder they have poor reviews. Please, do not take your pets here. The staff showed no empathy, took no accountability, and openly lied instead of giving an honest explanation. Truly disgusting behaviour. I will never use them again. Awful awful people work here.

   almost 8 months ago
2. Patrycja Twaróg ★☆☆☆☆

   We saw Maria for vaccination. We have discovered a small gum bleed during a regular check-up. Instead of suggesting simple treatment or cleaning, she immediately wanted to extract the tooth. We noticed a small lump near the tail and she said “if it was at the end, we’d just cut the tail off.” She even laughed and told us to increase our insurance because “it might get expensive.” We went to another vet afterwards – and guess what? Our cat is completely healthy. No infection, no need to remove any tooth, no serious issue with the tail. We left feeling that Maria was trying to push unnecessary and costly procedures instead of caring for the animal’s well-being. Very unprofessional and disappointing experience. Would not recommend.

   almost 9 months ago
3. Ghetto Childs ★☆☆☆☆

   I’m extremely disappointed with the service I received at this practice. After a recent visit with my pet Cosmo, I was shocked to receive an email demanding payment for an “outstanding balance” that I was never informed about during the appointment. I specifically asked the vet, Maria (Amazing Veterinarian), whether there would be any extra charges for the medication, and she clearly told me there wouldn’t be, as Cosmo is on a health plan. At no point was I advised that the medication would incur an additional cost, nor was I asked to pay anything when I left the premises with it. When I tried to resolve the issue by speaking with the practice manager, Frankie, and receptionist, Racheal, I was essentially blamed for a “misunderstanding” — despite explaining exactly what I had been told by the vet. Frankie insisted she was “100% correct” and quoted policy, even though she wasn’t present during the consultation and wasn’t even at work that day (her words not mines). What made matters worse was the threat that if I didn’t pay the balance (£56.74), debt collectors would be sent to my house and further charges would apply. I find this not only aggressive but completely unreasonable given the situation and lack of transparency from their team. This experience has left me feeling incredibly frustrated and let down. Despite Cosmo coming back again for his yearly booster (Appointment scheduled for next month) surely they could have waited untill than, not as if am going to run away. I expected better communication, honesty, and professionalism from a veterinary practice I entrusted with my pet’s care for a few years. Suppose I'll have to twinddle my thumbs and pay. In the interim a complaint has been raised yet awaitng response. Meanwhile transferred to another vetnerian practice. P.s If you fancy frontline rude staff who cant tell there left hand from the right, the feeling of being demoralised like a 2nd class citizen. This would be your place to go!

   almost 10 months ago

1. Vaishali F ★★★★★

   Came in for an emergency for my dog and they saw him straight away even though they aren’t his normal vets. Great care and lovely staff members.

   almost 11 months ago
2. Phoebe-anne Nagle ★★★★★

   We were late as we went to the wrong vets for pets and due to the weather but we rang and explained and the receptionist moved appointments around so we were able to be seen which was amazing. She was polite and very helpful. The vet was AMAZING! such a lovely man with a approachable aura. Amazing visit, so glad we selected vets for pets for our baby kobe.

   almost 3 years ago
3. Bella Varcoe ★★★★★

   Vets/ nursing assistants were lovely to our little kitten Tommy. Offering lots of advice and making sure we are following all the right things to help Tommy become a healthy cat. Thank you very much! We look forward to seeing you very soon for our next appointments!

   almost 3 years ago

1. Nasira Valera ★★★★★

   I was highly satisfied because the reception people were good and explain everything that needs to be done the welcoming was so good. They friendly to every customer and every pet. The nurse was really good also explained everything that I didnt know. I really appreciate for the way my cat was really looked after i was very pleased i would recommend vets4pets to my friends and family everything was done on time. Thank you so much for treating me and whiskers the best.

   almost 3 years ago
2. C A Lugini ★★★★★

   I took Buster here on Wednesday and I am extreamly happy with the service myself and Buster received. Even though the vet was running late the reception staff informed me of this and also informed my that the vet was nearly finished with the other customer, so wasn't left wondering when will we be seen. The vet was amazing, was very thorough and had my cats welfordin mind and looked kept me in the loop of what she was doing to Buster and why. I will be in rolling my other two cats on their yearly plan. HIGHLY RECOMMEND

   almost 3 years ago
3. GK Adodo ★★★★★

   The vets, especially Vet Ross are very knowledgeable about rabbits. He knows immediately the problems of my rabbit when he looked at the eyes and the discharge. He also checked the teeth of the rabbit and gave me his diagnosis which match with what I have researched on the internet. It is so different with the other vet I have visited who did not bother to check the teeth of my rabbit (even I asked) and just gave eye drops for infection which did not cure it at all. I am sending my rabbit for the surgery to remove the spikes on the molars and to clear the eye ducts. Hope this will extend his life for few more months or hopefully years.

   almost 3 years ago

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