📍 Upper York Street, Coventry CV1 3GP
📍 Address: Upper York Street, Coventry CV1 3GP, United Kingdom
📞 Phone: +44 24 7622 5101
🌐 Website: medivet.co.uk
I always leave feeling confident that my pets been treated thoroughly and correctly (which I havent felt in my last practice) Simon has a wealth of experience and knowledge and i know he always puts the animals first. The rest of team are also amazing and the reception team/nurses are really friendly...so pleased I moved to this practice!
Dr Alexndra was incredibly patient, calm and understanding with our 2 nervous dogs when they went for their annual booster last week making a potentially anxious visit run a lot more smoothly. As well as this, the Reception team were friendly and approachable.
I feel very conflicted about this practice. While the vet I usually see, Simon, has always been diligent and kind, the overall experience of the place leaves a negative impression. One of the other vets I once had to see was very reluctant to look back over my cat's history in order to tell me which medication he had had previously, trying to make me buy one that cost more, until I requested firmly that he keep looking back through the history. This is concerning, and for someone with less money than me could have had an impact on their finances and their cat's health. I have also had repeated instances of reception staff being obtuse. When I have in the past expressed my concern at how I could pay the fees due to not having much money, receptionists do not offer any sympathy and can come across as very cold. A special 'cat waiting area' was added recently, but when I first went it to use it there was a dog with its owner sitting there, which meant I couldn't use it with my cat, and the reception staff did nothing to intervene. There is no point in having such an area unless its use is monitored. There seems to be very little understanding of the different needs of cat owners compared to dogs, or of the fact that some people are actually scared of dogs because of bad experiences and so encouraging dogs to jump up, for instance, should not be something that happens at a vets practice. Additionally, I had to take fecal samples from my cat recently and was given no instructions about where to store them, or how many days the first one would last, or that I would only be able to bring them in Monday to Friday - I had to seek this information out myself from staff. It would be so easy to provide a simple print-out of such critical information to be shared across your many practices, and would really help with owners' stress and their animals' needs. The only reason I remain with the practice is because Simon knows my cat's medical history and I trust him; otherwise I would change to a practice with a specialism in cats and a more caring, client-focussed culture. All these things would be so simple to resolve, and would have such a positive effect on clients' experience.
Helped me to understand everything as my cat is a new pet to me I've never owned a pet of my own. She is really settling into the house now playing with boxes and learning to use the laptop. She loves lying on the sofa and does gymnastics to get in and out of the window. She's getting used to going to the vets for her checks and treatment and the staff are very kind to her at Medivet.
Took my dog Bella a St Bernard to this vets yesterdat 5/8/2025 as in pain, not eating and generally a fit active dog but not for a couple of days. Saw vet who did his consultaion and come up with Arthritis which what my wife and I already thought was the problem.... prescribed a 2 week course of tablets to see how it went the tablets are called Galliprant 100mg x 30 tabs.. 2 a day in morning before food. My wife paid bill £203.84 and was told only got 16 and rest will need to be collected next day. I thought that quite expensive but you don't say anything as its your "baby".... Got home and we managed to get Bella to take 2, she went to sleep after....2 hours later Bella ate her chicken lunch..... went to sleep and 2 hours later woke up and I took her for a short walk for toilet....she had a wee and then a poo...... the poo came out like a gushing tap and when i picked it up a lot of blood in it too.....worried now....got home chechked side effects and there is is Diahrea and blood may occur..... e=mailed vets as late requesting call back in morning....9.15 am vet rang and i explained the situation and told them Bella will not be taking anymore and I will return tablets ant requsted a refun for tablets £154.84 was the price for 30 tablets.... I was told abruptly No we do not refund as we have used them.....We had words and she went away to speak to practice manager..... I took Bella for another short walk..she had a poo.....firmer this time but still blood in it...I rang and told vets i was coming in to bring back tablets and get my refund....I even offered to pay for the 2 tablets I had used....I arrived at vets and spoke to a lady who I had spoken to earlier...showed her photos of poo with blood....Ok you can have a refund....good i thought..... Refund is £132.72 she said.....Tablets cost me £154.84 for 30 ....So £154.84 divided by 30 = £5.16 each x 2 = £10.32.. so I want £144.52...... NO the "system" says £132.72 AND i have to wait for their Head Office to pay me.... maybe 7-10 days.......Absolutely furious and totally unhappy about the whole thing..... we will not be going to this vets again...... I have added photos so you can see.......Bella will be visiting another vets shortly we hope for the best
Simon and the team are all absolutely excellent, have looked after my girl so well during her many appointments over the years plus all of my other pets that have been and (sadly) gone , everyone is so caring towards each and every one , can't recommend this vet practice enough. Thank you for all you do .
my first experience with wonderful vets! the vet is very kind and professional, she also cut my kitten's nails at no additional cost and the best part is that she remained still all the time, quiet without being afraid of the geterinaria! not to mention the great availability of the reception that whenever I need information and help is always available! I will definitely return.
Have been using these vets for about 20 years. They loved our dog and knew him well and looked after him to the sad end. Now have 3 cats. Haven’t had many visits thankfully but have been great every time. Wouldn’t consider going anywhere else.
My cat is 17+ and was in need of dental care and having a blood test, a previous vet wanted to put him under multiple times for the different procedures which given his age, I was very concerned about. So I decided to try medivet. From the first consultation I felt reassured, the vets took time to understand the needs of my cat and listen to my concerns. No question was too silly and I never felt rushed. Everyone at the vets who I spoke with in person or on the phone was kind and seemed to really genuinely care about my cat. He had his procedure (dental, bloods taken etc) yesterday and is now pretty much back to his old self. If you are looking for a vet who cares and who you can trust with your pet I highly recommend trying this vet.
My cat Loki has just had a tumour removed by Medivet Coventry. It’s obviously a stressful time when you find out a cherished pet is ill. They handled the situation fantastically, presenting the situation and our different options clearly and concisely. At no point did I feel pressured or as if they would judge me on taking a certain path. We chose to have x-rays, blood samples, the tumour removed and a biopsy on the tumour. They were efficient, friendly and sensitive. Everything happened as they said it would. I can highly recommend this veterinary practice. Loki’s tumour was benign.
Medivet Coventry is located at Upper York Street, Coventry CV1 3GP, United Kingdom
You can contact Medivet Coventry at +44 24 7622 5101
You can find directions to Medivet Coventry by following this map link
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