Broad Lane Vets

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Reviews

1. Kate Pomeroy ★★★★★

   Amazing experience. I really think my dog might have passed away were it not for the quick thinking of the vets here. Put on a drip and kept in for the day and provided after care the next day. So gentle and caring with her and the reception staff are warm and comforting. Utterly amazing

   almost 2 months ago
2. Donna Hill ★★★★★

   I can’t say enough good things about this clinic. The vets and staff were incredibly kind, knowledgeable, and attentive. They went above and beyond to make sure my dog was comfortable and well cared for. I’m so grateful for their patience and genuine love for animals. I highly recommend them!” Especially Raymond

   almost 2 months ago
3. Barbara Simpson ★★★★★

   Staff and vets are so friendly. My dog Dolly had an operation and they looked after her so well. I'm so thankful. Mabel also had operation and she was also very well looked after. Both are well and on the mend doing fine. Thankyou to everyone involved in their care. Xxx

   almost 6 months ago

1. Sarah Clarke ★★★★★

   We have a new rescue Beagle aged 5 who early Saturday morning had an injury to his paw and couldn’t put it down. Broad Lane vets quickly registered him and he was seen straight away due to him not being able to weight bear. I could not have thanked the friendly team enough. Rodney is recovering well, thank you Sarah

   almost 7 months ago
2. martin williams ★☆☆☆☆

   I would never use this vets again. I took my dog here after he vomiting and wasn't eating and was just unwell. First visit they have gave him a quick temperature check and gave him anti sickness injunction. I returned a few days later where he has blood tests and scans. I was told he had terminal cancer and we should look at paletive care and will need no put him down as he had days to live. We were obviously devestated. After a few days he began to show signs of improvement. At this point I decided to take him to another vets. This is the best decision I ever made. I went for a second opinion. The second vets told me that they wasn't convinced that he had cancer. It could be any number or things. We have had 2 blood tests and confirmed to us that it isn't cancer, it is just the liver is not functioning as good as it once was and he also has sludge on his gallbladder. He is now on liver supplement, we are now 6 weeks on. The dog is thriving. I would never recommend this vets to anyone. If anyone is thinking of taking their put to broad lane vets please reconsider. If I listened to them I would have put my dog down. I just wonder how many people have put the put down due to their incompetent. To top it off I have had scans, blood tests consultation and medications with the second vets where the final bill is nearly half of broad lane. They are writing cheques by pulling in your heartstrings. Please be aware. If I could leave no star review I would. In response to broad lane response. I struggle to see how na honest review can be taken as bullying or harassment. I have given an honest review of the service I received. No names were mentioned and no harassment was given. I approached the practice with my concerns and left an honest review. If I left a 5 star review would this also been seen as harassment? As for the conversation we had when I complained at the practice does not mean that what you said was accepted. I put my complain forward with you trying an put your case forward. The end result was I was still not happy at the fact I was told to put the dog down and you responded by saying you will have a talk with the vet involved about delicate conversations. I should be allowed to leave an honest review of my experience without having accusations of bullying and harassment. This just further shows as lack of professionalism along with the incompetent with handling this case.

   almost 3 years ago
3. Rick Singh ★★★★★

   These guys are incredible. Had my male Rottweiler who does not let anyone near him, except family, was convinced that sedation was the only option. The vet was so incredible. Pulled his nail off, checked his ears, his heart and his testicles, administered ear medicine and Rollo was happy ! Thank you guys so much.

   almost 3 years ago

1. Chow Wanda ★☆☆☆☆

   I should have listened to the advice of other dog owners I met in the park. Broadlane Vet first put very broad diagnosis on the record leading to exclusion of half of the dog on the insurance. This then leads to a rejection of insurance claim. Insurnace company said if the clinic is helpful, they could look to review the exclusion clause. Called the vet again who re directed me to the insurance department of the clinic. The insurance lady was really unhelpful - she basically said they didn't do anything wrong, they could not help. Then the vet Simrath K Dhillon is really disgusting. Me and my dog visited her yesterday It is so unnecessary to add the following onto the record when I explicitly asked not to put anything onto the record: ''When asked for further hx on back pain O declined to comment as concerned about further insurance exclusions'' Is it even legal to put it on when I explicitly not give my consent? Is the vet trying to even consider affordability of the owner?

   almost 3 years ago
2. Anthony ★★★★★

   Broad Lane Vets accepted Ozzy when it was known he had terminal cancer and was in the last few weeks of his life. I cannot express in words how helpful and kind all the staff were and in all honesty, we would not have been able to get through the emotional and practical aspects of losing our best friend without their help and guidance. The care and dedication they had shown to Ozzy was above and beyond what we would have expected. Thank you Anthony & Pat

   almost 3 years ago
3. Kate Haywood ★★★★★

   Wonderful vets, we bring our dog here and have always been happy with them - she actually loves it there as they give her lots of fuss and treats (if appropriate). We had to rush our chicken there in an emergency after an attack from a cat and they were amazing, they bandaged her neck and took loving care of her. Would recommend for all animals, we have always been pleased with them every time we go! Here’s our chicken just after they saw her and here she is a few weeks later all recovered, she’s laying well so completely happy and back to normal! Thank you so much to all the staff!

   almost 5 years ago

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