I would like to report a very concerning experience with one of your drivers. During my journey, the driver behaved in a dangerous and reckless manner on the road, showing little regard for the safety of passengers or other drivers.
Some of the issues I witnessed:
• Sudden and aggressive lane changes
• Driving at unsafe speeds
• Lack of attention and control while operating the vehicle
• Making other road users brake or move to avoid a collision
The behaviour was unprofessional and alarming, and I did not feel safe for the duration of the trip. I strongly request that this driver be reviewed and that safety standards are reinforced to prevent this from happening again.
Jonathan Parry★★★★★
Went in for the sole, very specific item, of sausage casing. Butcher was knowledgeable, friendly, and efficient in successfully dealing with my query.
Whilst waiting in line, I saw both butchers at work, with very impressive knife skills and equally impressive customer service, engaging customers in friendly chat and banter, and referring to them on a first name basis.
The shop was clean, tidy and well organised, with plentiful displays. My trip to Ruby & White was a detour for me, to get a niche item, but I would definitely return should I be in the area again.
Steve Williams★★★★★
What a lovely butcher and deli. A real treat nowadays. Great aged meat, pate', bacon and more. Well worth a visit. Parking cam be an issue, but it is not in the " Pay" zone, but very close.
Tracy-Jane Hollyer★★★★★
I had a summer facial today which included derma planning, head and neck massage and an amazing face mask. It’s one of the best facials I have ever had! Thank you Katrina, I fully recommend your talent as a therapist.
Misra Ersavas★☆☆☆☆
Ruby & White has always stood out as a top-quality butcher in the area. The meat is consistently excellent, and you really can’t fault the range or provenance of their products. We’ve been loyal customers for years and have always appreciated the quality and care that went into both the products and the service.
However, in recent visits, we’ve noticed a disappointing shift in the customer experience—particularly with some of the newer staff members. The friendly, knowledgeable atmosphere we used to enjoy has been replaced, at times, with service that feels dismissive, unhelpful, and frankly quite rude.
On our last visit, we went in to ask for livers and kidneys for our dogs. When I asked if they had any in stock or in the back, the staff member appeared visibly surprised by the request, almost as though it was an inconvenience. Through the glass doors, I could clearly see him walk to the fridge, take out his mobile phone, and then return—without checking—telling me there were none available. Not only was this unprofessional, but it was also unhygienic, especially for a food handling environment.
It’s genuinely disheartening to see this level of indifference from staff at a place we’ve trusted and supported for so long. At the prices Ruby & White charges—which are justified by their quality—excellent customer service should come as standard. If an employee is unhappy working there, it really does reflect in the customer’s experience, and that needs to be addressed.
We still value Ruby & White as a local business and hope this feedback helps restore the high standard of service that made it such a pleasure to shop there in the first place.
Jessica Wood★★★★★
Fabulous meat (and other products!). We've used R&W for years and would highly recommend to others. The team are great too offering brilliant customer service!
Michelle Thackray★★★★★
We ordered our Christmas beef from Ruby & White, and the whole experience was fantastic. The meat tasted lovely as always, and the staff could not have been more helpful when we were worried it may not arrive due to courier delays! Thank you all again
Cheryl Silverberg★★★★★
We had duck for Christmas dinner. It seems all year that we could not get whole ducks because of the avian flu so it made the prospect extra special .I was looking forward to it all December and then worried that it couldnt live up to my expectations but it did . A wonderful Christmas dinner . You can always be relied upon . Thank you
holly evans★★★★★
Brilliant place! We went primarily for a sausage making course and it was so much fun. All of the staff were so friendly and it was no trouble for the butchers to answer questions and queries about cuts of meat etc whilst they were serving you. The selection of meat was quite extensive and they stock all sorts of interesting condiments/jars and drinks. I would 100% recommend you drop in for a look.
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FAQs
What is the address of Ruby & White?
Ruby & White is located at 48 Whiteladies Rd, Redland, Bristol BS8 2NH, UK
What is the phone number of Ruby & White?
You can contact Ruby & White at +44 117 973 0333
How can I get to Ruby & White?
You can find directions to Ruby & White by following this map link
