Summercourt Veterinary Surgery

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Reviews

1. Krista Harris ★★★☆☆

   I have been using Summercourt for some time & always found all memebers of staff friendly & helpful, up until recently. I tried making a last minute appointment on the off chance. I was told there was a slot at 3pm. In their defence I dithered. I explained that my father had recently put on palliative care & didn't know if I could make that time as I would need to sort out someone to sit with him. This was not an excuse but an explanation as to me umming & ahhing over what to do! The response from the person who took the call was 'that is not our problem but something you need to sort out yourself & to clear the line in case someone else needs to call'. The entire call was just a few minutes long with a take it or get off the line approach. I appreciate they have a job to do but their approach was very callous & insensitive. This person needs to improve their telephone manner! I decided to ring another practice. Their attitude & response to my dilemma was the polar opposite.

   almost 3 months ago
2. ROSE ★☆☆☆☆

   I had a very disappointing experience at Summercourt Vet Caerphilly today. My appointment was scheduled for 9:00 AM, and I arrived exactly just 2 min passed 9. However, they took the second appointment of the day before me, simply because that person arrived earlier. While that’s understandable to some extent, the situation quickly became frustrating. Due to the way other cars were parked, I wasn’t sure if mine was blocking anyone, so after the second person was called in, I left my dog with the receptionist and explained I would be back in 1-2 minutes to move my car. I was gone for less than a minute — about 50 seconds — and when I returned, I was shocked to see that the waiting area was empty except for my dog. I asked the receptionist if the third person had been taken in, and was told they had been seen ahead of me because the vet was very busy and couldn’t wait for me to move my car. I had already been waiting for over 12 minutes and had explained that I was running late for work, yet the third person, who arrived later, was allowed to jump ahead. This was incredibly frustrating. If I had been seen in the order of my appointment, I wouldn’t have had to move my car at all. I felt completely disregarded and disrespected by the way my situation was handled. I understand that things get busy, but this experience felt unprofessional and unfair. I hope they can improve their processes in the future to ensure better communication and respect for customers' time.

   almost 5 months ago
3. Blue Monkey Animation for Education ★★★★★

   Fantastic vet and receptionist staff are fabulous too. Totally professional and compassionate. Couldn’t ask for better treatment. Da iawn pawb!

   almost 6 months ago

1. Catherine Jones ★★★★☆

   Went twice to a previous vet who said my dog had arthritis, so tried this vet as we were still not happy and I could not believe the difference in care, it turned out my dog had a broken back and 3 bad discs due to our beloved dog being hit by a bike. We were sent to Bristol for scans etc and my dog is now on the correct medication for pain relief. Very thorough and genuinely care about your animals first class service.

   almost 9 months ago
2. jane reid ★★★★★

   I would highly recommend Summercourt Vets in Caerphilly. They are always really helpful and give lots of practical advice regarding my Sprocker and her puppies. A local practice with parking .Very reasonable prices .

   almost 2 years ago
3. Sarah Thomas ★★★★★

   We had a very poorly miniature Schnauzer they did an amazing job and ultimately saved her life. Staff were all polite and very helpful. Thank you Summer Court vets

   almost 3 years ago

1. Jason Bowyer ★★★★★

   Joined our puppy on the pet health club and have monthly workers and flea treatment at no extra cost. The staff here are so friendly and approachable and happy to help. The toys on sale here are cheaper than PAH and they sell a vast range of accessories for your pet. I would highly recommend Summercourt Vets above all others I have used over the years, and friends also agree.

   almost 3 years ago
2. Eira Thomas ★★★★☆

   Vet was great, answered any queries I had & was very helpful. Front desk staff seemed a bit off but was ok afterwards

   almost 3 years ago
3. Maxine Cook ★★★★★

   Best vet ever. They saved our cat after a far less competent vet suggested we have him put to sleep just because he'd hurt his paw! They had no idea what they were looking at but Summercourt did, and recommended a course of treatment that had him right as rain within a month. We know we can trust them totally. They are kind, helpful and supportive with our cat and dog. I'd recommend them to anyone.

   almost 3 years ago

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