Axe Valley Vets Weston

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Reviews

1. Richard Davies ★★★★★

   Very friendly reception and a lovely vet. A very positive experience and well worth the visit

   almost 2 months ago
2. Martin Dimitrov ★★★★★

   ⭐⭐⭐⭐⭐ I can’t thank this clinic enough. The team here are not only incredibly skilled with animals, but they truly understand how to care for people too. Their kindness, honesty, and professionalism during one of the hardest moments for our family meant the world to us. They took care of our cat with compassion and respect, explained everything clearly, and supported us every step of the way. I have never met such dedicated professionals. Highly recommended to anyone who wants their pet to be treated with genuine love and expertise.

   almost 4 months ago
3. carol marchant ★☆☆☆☆

   Today I made an appointment to attend your Vets Practice in Clarendon Road, Weston-super-Mare for a vets consultation with our new puppy. On arrival there were 2 girls behind the reception desk and 2 in the waiting area.  They all had a look at our pupply and asked questions about him, how old, what breed etc.  All appeared very friendly. We were then shown into a consulting room with Rebecca to have our consultation.  We gave as much information as we could about Patch and said that we had brought him in for a full check up due to the fact that the mum had stopped feeding him and that he was the runt of the litter and considerably smaller than the others who had been attacking him. Rebecca then weighed him, 1kg and cuddled him.  She looked in his mouth and smoothed him.  She then said that she did not know when he would be able to have his vaccinations or worming and flea treatment etc, which was when our concerns began.  She then told us that she would have to look it all up on google, not something I would expect from an established practice or vet.  She then told us that he could have one at 6 weeks and one and 10 weeks, but the worming could be given now.  Our concerns got worse when she then told us that she only had sachets for dogs of 4 kg and didn't know how to work it out.  We then went out to reception area where Rebecca told the receptionist that she only had sachets for 4kg dogs and didn't know how to work it out.  The receptionist then went on google and showed us a picture of the item in a paste form and said that we could get it at Vets at Home. At this point my son was feeling quite frustrated and ready to walk out.  I was then asked to pay for the consultation, £64.50!  I was totally gobsmacked and asked her what the charge was for.  The receptionist told me that it was the standard price for a consultation. Had we have received a full and proper consultation from a qualified Vet, Surgeon, or even Nurse and the puppy had received a full and through check up I could have accepted and understood the cost, but to be charged £64.50 for a 10 minute consultation, where at least 4 of those minutes was us giving information and showing Rebecca a video of the other pups and at least 4 minutes of Rebecca searching google, leaving just 2 minutes for the examination of Patch, I find totally unacceptable.

   almost 4 months ago

1. Sarah Stokes ★★★★★

   Axe Valley Vets is an exceptional place. I us the Weston Super Mare branch. Brilliant environment and very helpful staff. Veterinarians are gentle and caring. Makes me feel calm as well as my cat!

   almost 6 months ago
2. K.L. Peebles ★★★★★

   Staff are always really friendly, kind and helpful. Very reassuring care for when your pet needs it the most.

   almost 3 years ago
3. Sharon Mc ★☆☆☆☆

   This vet charges £25 to cut cats nails. No prices advertised .. No separate cat waiting area. At booking & when there they just try & flog you monthly payment plans. I was criticised at every turn & made to feel incompetent by this nurse/vet. Probably because I didn’t purchase payment plan. I was relieved to leave. I went elsewhere & so glad I did.

   almost 3 years ago

1. Julie Youde ★★★★★

   Thankyou so much to you all for your care compassion and advice re our little mouse Emily. such a tiny little animal, but she was treated and respected with so much care and professionalism. THANKYOU ALL.

   almost 3 years ago
2. Nicola main ★☆☆☆☆

   I have been with Clarendon vets for 25 years. I do miss just seeing just one or two vets. It was conducive for our pets and us. Now I see a different vet with each visit. Anyway change must be excepted I thought so give new owners a chance. Last year on my dogs annual health check I was completely forgotten about. Two others who were booked in behind me were called in before. By the time I got into the room all the vet could do was say well you have only waited an hour and we are busy. I Simply could not believe it. I was given discount at the till as the girls were embarrassed. I recently rescued a Yorkie. We have always had yorkies so are aware of needs and traits. We booked him in with you for dentistry. We made sure all jabs, treatments were up to date. After a walk in the dunes a few years ago I noticed he had a slight stickiness in one eye. Nothing serious, but enough to make him use his paws to rub his eyes. I did the usual thing by cleansing his eyes with previously boiled water morning and night. After a week I felt he could probably do with some drops. I rang Clarendon. On the visit the vet said no sign of eye problems just a little watery and red. Relieved I paid the bill and was given some drops. Four days later I could see they was not working. I rang the vets and was told to bring him back. Same again was informed no sign of too much of an issue but let’s assume it’s like a hay fever type sticky eye. He did love the long grass in the dunes so she could be right. Again I paid for another consultation fee albeit slightly reduced!! And paid for new drops. This time the drops worked almost instantly. I disposed of the unused amount after not needing them in only 2 days. Roughly 6 months past and the sticky eye returned. I rang for the drops and was asked to bring my dog in. I explained that this is costly we know the problem he is very healthy just a sticky eye. I can keep at bay with bathing I would just feel better to clear it quickly with drops. The supply vet agreed to give me drops on prescription. Upon going to collect I was told that they need to see my dog and the vet had not written down that she agreed to give me a script.I complained that I felt I was being taken advantage of, money over care. I could easily buy similar over the internet. After discussing this with two vets they agreed that if my dog was seen within six months they would sort the drops for me to collect and I would not have to bring him in and face unnecessary costs. After two years of no sticky eye problems I recently noticed that I was bathing his eye morning and night as it looked a little gunky. I popped in to the practice and I explained the story hoping to get the drops. The girl said you need to bring him in. We need to have seen him within 6 months. I said he had his health check 5 months ago and eyes were checked. The vet then changed the policy and said no we need to have seen him about his eyes in the last 6 months!! Madness are you making the rules up as you go along!! I am a responsible dog owner who knows the breed well, knows dogs very well and would not hesitate to bring my dog in to see a vet if needed. This rule of needs to be seen within 6 months I understand… even though you saw him 5 months ago. I also get meds or tablets being monitored… but eye drops!!! We are allowed to pick up flea, wormer treatments. I can also pick up eye drops for myself any chemist but no drops for a hay fever type condition in a dog unless I pay 53 pounds to walk in the door. The only explanations is financial gain over care!! I did send this email to the vets but was fobbed off. Bring back Ian who was caring, honest and above all practical.

   almost 3 years ago
3. hazel cox ★★★★★

   Was put into a separate waiting room as Gracie is a very Nervous and scared rescue dog .Very helpful staff made to feel welcome as soon as you go in the door , VET Sarah very helpful and understanding very calm .given lots of advice and explained everything . Would definitely ask to see Sarah on our next visit.

   almost 3 years ago

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