I've been using Boots for a couple of years now for my prescriptions, I find all the staff polite and helpful especially the pharmacy team who have done above and beyond what is required of them. All I can say for the bad reviews on here is show some respect to staff and you will get it back! I do and I don't have a problem.
Their customer service skills really are lacking and do need working on. The staff at the Ilkley branch in West Yorkshire seem to have utter contempt for the customers they are serving. The staff are rude, curt and quite frankly it is so obvious they are not happy in their jobs. Perhaps they should NOT work in retail and take up a new career as a mortuary transporter!!
Shop side is OK but the pharmacy is poor. Takes about a week to prepare simple prescription and some of the pharmacy staff have little if any rapport with customers.
Went in today to purchase moisturiser. The Garnier product I selected was on offer to Advantage card holders at £8.45 instead of £12.95, quite a saving. On taking it to the till and presenting my Advantage card the assistant wanted to charge me full price, when I pointed out it was on offer she said " Oh Advantage card is down today, they're loading all the Christmas stuff on". Firstly, why would I want to pay full price when there was a offer on and secondly, why don't they " load all the Christmas stuff on" overnight?
Terrible customer service. I went in a couple of weeks ago and was told my advantage card was out of date and of no use. Was told to apply for a new one. Today I tried to cash in a gift voucher, which I had checked to see if there was an expiry date. There was no expiry date so I assumed it was still valid. They didn't accept it! I'll not shop there again.
Really lovely helpful staff
I was prescribed antibiotics this morning, I'm registered with Boots so expected a call to say medication was ready but none came so I tried phoning them; no reply. I called in to the branch; the prescription was sat on the side, I had to wait for it to be dispensed. Antibiotics are quite important when you have an infection & need to be started ASAP & as a pharmacy you should know that.
Popped in to seek advice from the pharmacist, as contacting a GP these days is harder than establishing contact with extraterrestrial lifeforms. Received thorough, relevant advice in an unrushed manner. Exactly what I was looking for.
So friendly and helpful in buying my oldest trainers in lockdown. Without doubt we will continue to support this local business.
Call me old fashioned but I like Boots. Where else can you buy a sandwich and beard balm in one basket. It's great in the winter because they have the heating on far too high. That's probably why you can find the electrical goods cheaper online...
Boots is located at 37-39 Brook St, Ilkley LS29 8AG, UK
You can contact Boots at +44 1943 816959
You can find directions to Boots by following this map link