Ernest Jones Jewelry Store in Leicester

Reviews

1. Terry Rose ★☆☆☆☆

   Brought my watch in for a warranty repair / replacement - they have had it for a month and a half now and still no update. After chasing for an update myself on 2 occasions, including being told to call back another time as they were too busy with other customers, I am still no further forward in determining where my watch is and when I will get it back. When I call the branch, there is no record of my previous queries and apparently no-one can call the place where my watch is to get some answers. I was told to call customer services - the first person to answer hung up on me after 10 seconds on the call. Seems like a company that are happy to take your money but not interested in fulfilling their promises when things go wrong. This is not how you retain customer loyalty.

   almost 9 months ago
2. Shazeen Iftekhar ★★★★★

   From the moment we met Dan at Ernest Jones in Highcross, Leicester, we knew we were in great hands. He was incredible from start to finish. friendly, patient, and genuinely passionate about helping us find the perfect rings. Dan made us feel so comfortable, took the time to explain everything, and showed us a beautiful selection of engagement and wedding bands. With his help, we found exactly what we were looking for and couldn’t be happier. It was truly the best experience ever! Highly recommend visiting Ernest Jones Highcross Leicester and asking for Dan! He made a very special moment even more memorable.

   almost 10 months ago
3. yaas mohamadzade ★★★★★

   Overall lovely experience shopping at the Leicester branch. Friendly and helpful team. Dan deserves a special mention - very professional, understood our choice and gave excellent suggestions. He went out of the way to ensure we get our ring in time. Thank you team EJ.

   almost 11 months ago

1. Daniel P ★★★★★

   I could not thank the Leicester branch enough for all their hard efforts in getting this ring for myself and to finally propose in Barcelona! I went in on a Saturday on my own and Becky the manager, Rebecca, Andrew and load of others who made me feel very warm and welcoming when I entered the store. I would highly recommended this ring. I ordered the wrong size originally and they went above and beyond, reordered a new one to go to their store and we swapped with no quibble or hassle what so ever! Got some prosecco on the go to celebrate our day away which was a very nice warm touch from them. We will be back next year for our wedding bands as again, they went through with both of us and we know exactly what we want. I can’t thank the team enough and their positive well wishes to us both. Many thanks again!

   1 year ago
2. Jessica Lawson ★★★★★

   My engagement ring needed repair as it lost a stone . We had quite a complex case as we paid for the ring repair and then found we were actually insured on it so requested the refund of what we originally paid back. Dan the assistant manager was very understanding and got our refund sorted as quickly as possible for us which we were very grateful for! Although the ring repair took quite a while it has come back looking brand new and all the diamonds absolutely gleaming! Overall really happy , Thank you Ernest Jones!

   1 year ago
3. Pauline Robinson ★☆☆☆☆

   In 2020 I purchased a Hugo Boss watch from Ernest Jones at Bath where the staff were very helpful and polite. On March 17 2023 I took the watch to the Leicester (my home town) shop for a new battery as my watch had stopped. The charge was £22.00 and estimated date for collection printed on receipt was April 4. I phoned Leicester branch on April 3 to see if my watch would be ready. An extremely rude and obnoxious man (manager?) said it wasn’t ready and battery replacements could take 4-6 weeks!!!! I told him I would like the watch back and my £22.00 refunded. The next day I had a phone call to say my watch (without the new battery) was ready for collection! Unbelievable!!! When I went to collect my watch he said the watch would have been ready if I had waited one more day! He took his time on the til to action the refund and said it would take 4 days to reach my bank. My account was credited that same day! If Ernest Jones cannot give a better after sales service than that why can’t they be honest instead of assuming the customers are idiots!!! I have now found an extremely efficient and polite watch repairer who has replaced my battery in 24 hours for a cost of £10.00. I highly recommend CM watch repairs who have restored my faith in customer service - thankyou

   almost 3 years ago

1. Paul Walker ★★★★★

   Good, classy, range of jewelry and watches overseen by polite, knowledgable staff. Service is excellent.

   almost 3 years ago
2. LABIBA RAHMAN ★☆☆☆☆

   Walked in with my sister waited 5/10 minutes and no one greeted us. The assistant manager was just sitting there and colleagues were just chatting. The assistant manager proceeds to say he thought we were just browsing when we were waiting to be served. Do yourself a favour and walk upstairs to goldsmiths. They offer the most amazing service.

   almost 4 years ago
3. Tay ★★★★★

   Wow! We visited the store yesterday looking for our wedding rings and were served by Rikesh. He showed us a variety of rings and was very helpful and attentive to our needs. Being a young couple he understood that we had a low budget and showed us what was good for our money. We found the prefect rings and will definitely be going back again. Thank you so much for your help and for helping us build our happily ever after.

   almost 4 years ago

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