The Groom Room New Malden Pet Store in London, Raynes Park

Reviews

1. Vinnit Patel ★☆☆☆☆

   Would not recommend! We took our Pug for a full groom and paid extra for deshedding treatment. We were very specific in asking them to ensure his ears and folds of his mouth were properly cleaned. When we picked him up and got home we noticed his ears were full of dirt and wax and the folds of his mouth had not been cleaned at all. All they did was literally give him a bath. We called them immediately but they don’t answer their phone so left a voicemail. They called back the following day and I informed them we have photos and videos proving he had not been cleaned. They immediately got defensive and tried to say he had sore ears and mouth so couldn’t clean him thoroughly and that he wouldn’t let them and that his soreness would get worse which was absolutely rubbish, he is very docile and doesn’t move when he is being cleaned and he certainly was not sore at all. We cleaned him ourselves and he was perfectly fine. They asked if I would like to bring him back for a clean which was pointless as we cleaned him. I requested a refund and they asked if I would be ok with them applying a discount in the future. I said in the future they would need to groom him at no cost and they refused and said they could only give a discount. I then said no and wanted a full refund which they eventually gave.

   almost 11 months ago
2. Nicola Morris ★★★★★

   Dani - the groomer has a lovely calm empathetic demeanour. I was really impressed with her and how she treated my 13 year old Foster dog. I believe she is moving to another branch soon. Definitely New Malden’s loss. Thank you Dani, you went above and beyond to make sure Benji was calm and comfortable. I’d definitely travel to the next branch and ask for her personally for Benji’s next groom.

   1 year ago
3. Dan Zhang ★☆☆☆☆

   0 recommendations! My dog has bath once or twice a month. He is so friendly and didn’t have any problem with bathing or grooming before. This was the first and the last time I use this Groom coz my dog had server stress reaction after bath. Also I mentioned to remove the dirt around his eyes and we paid extra for that but they didn’t do it.

   1 year ago

1. Heather ★☆☆☆☆

   Wouldn’t recommend- bad service. Not worth the money. When we arrived, we weren’t acknowledged so was kinda standing awkwardly outside until one looked up from the computer. Staff didn’t seem to care or want to be there. I thought I could stay with him as it was his first time going there, but was told it wasn’t allowed. Was told it was going to be more expensive than quoted due to some things being part of a different package. My dog was extremely anxious and not comfortable. He got freaked out by the hairdryer and apparently tried to jump off the table and so they cancelled the appointment early and left him in a cage. I wasn’t contacted by them to tell me this. All they had done is stuff I could’ve just done at home, brush and bath him. He was still soaking wet when I picked him up and he couldn’t wait to get out of there. He seems to have picked up a skin allergy since going there. Shall not be returning. Awful experience. I advise people to save your money and go elsewhere.

   almost 2 years ago
2. Vickie Campbell ★☆☆☆☆

   I won’t be returning here for a groom. When I arrived there were dogs barking in the back i understand that dogs bark but why was there 2/3 in the dogs in the back surly timing should work out so they finish one before the others arrive. This upset my nervous puppy. It took me ages to get her in, then once in I got phone call 1hr later to say they needed to go shorter on ears which is fine. I asked how coco was and was told fine. But on picking up coco my partner was told that they couldn’t do much to her face as she was so stressed. If this was the case why didn’t they say that when they called and I asked if she was ok. Her face needed trimming as the hair grows all around her eyes. I called today and was told we did tell whoever collected coco we couldn’t do much around the face!!! This is a a dog grooming salon surly you see nervous dogs. Also paid for extras in our package eg bandana did not recieve these, not sure if anything else I paid for around her face was done either as they said she wouldn’t let them. General vibe: Manic, overbooked, rushing grooms, very young staff. I won’t be returning. Currently trying to contact groomers to help with the face/eyes of my labradoodle

   almost 2 years ago
3. MichaelNM ★★★★★

   Took a golden retriever in for a wash, dry and brush after a long flight in a crate. Staff were friendly and informative. They called when the dog was ready and he looked fantastic.

   almost 3 years ago

1. Isobel Pollard ★★★★☆

   Lovely groom on my puppy and affordable pricing

   almost 5 years ago
2. Marcia Fleming ★★☆☆☆

   First time here as I got a voucher through Pets At Home VIP club & I won’t be returning I am afraid. Little to no attention paid to my cockerpoos face & now it’s full of mats as she essentially hasn’t had a groom there for 12 weeks! Lots of extras they ask you about when going in which all became confusing. I would personally not work in this way, you need to have a full groom option & concentrate on absolutely everywhere in my opinion. It’s all about transparency!

   more 6 years ago
3. Dan Song ★★★★★

   Best groom room I have been to. Hannah took such good care of my chow chow puppy Teddy. She is so friendly and nice, and very responsible. I could easily tell she loves animals deep in her heart. Normally it takes an hour to wash a puppy. But she actually schedule more than an hour for Teddy due to her thick hair, and of course for the same price. I've been to the Richmond groom room but that lady spent only 45 mins on Teddy instead of a full hour. I could really tell the difference between Hannah and other dog groom ladies I met. It has been my luck to find her and I will not go to other groom rooms. The only problem is that it is so hard to make a booking as it is always fully booked, but on the other hand it reflects that they are amazing. I suggest you book at least 1 month ahead of time.

   more 7 years ago

1. Emma Mercier Jones ★★★★★

   Our dog is always so excited to visit for a groom. Such a fab team.

   more 7 years ago

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