Visited this store on Tues. 4/2/25, wanted to try on a pair of trousers, but the men's changing room upstairs was closed (it's been full of stock for Months!)... Asked at the counter downstairs why the changing room downstairs was also cordoned off, to be told by both a male & female staff member at 18.45pm that the store was closing in 15mins time (7pm) yet it wouldn't have taken me much more than 5 minutes to try them on, it seems like too much trouble to them, they're only interested in the end of their shift approaching rather than selling any items to the customers who keep them in a Job! Customer Service is obviously not a priority to these people, They have lost H & M a sale here, I had to leave the 2 pairs there as I live a good 10 miles away from the Merthyr store and shouldn't have had to return to the store the following day if the item didn't fit (Which I would have tried on if they'd allowed me to, there was still 15mins to go) therefore saving a return visit.... I am very disappointed here and have commented on H & M's Customer Service section of their UK. Website.
Contacts & Location
Photos
Reviews
-
vincent Griffiths ★☆☆☆☆
-
Haydn Tugby ★☆☆☆☆
Went with partner to get clothes for the grandkids,firstly, NO baskets to put stuff in,then no organised sizing of clothes,so we rummaged through items like at a jumble sale. When we found items I was loaded like a clothes airer. After what seemed an eternity we waited at the only staffed till to pay,as I refuse to do my own shop work. On asking why no baskets we were told to bring our own bags into shop! That seems to be an invitation to shop lift if ever I've heard one. H&M horrible and miserable "customer"experience.will DEFINITELY NOT be returning.
-
Leeanne Edwards ★★★★☆
Love the clothes in H&M. Good fashionable pieces at reasonable prices for all the family.
-
Miss Morgan ★★★★★
Really good store, very big with loads of stock. The reduced rails are really great value. The staff were also very friendly. I especially liked the fact they had sizes upto 22 not like some stores where they only stock smaller sizes. Will be shopping here again.
-
Catherine Owen ★★★★☆
Could do with a little more range of plus size clothing but all in all a fabulous shop !
-
Mandy Huckbody ★★★★★
Great store for the area with lots of choice
-
G. Dunn ★★★★☆
Not a bad shop, wife found everything needed, and nice selection of childrens clothes. Clean store and helpful staff.
-
Elizabeth Hughes ★★★★★
Bought some fabulous shorts and t-shirt for holiday. Good deals 3 for 2. It was the only place we could get a plain colour hoodie
-
Coco Chip ★★★★☆
Really good...I got a lot of nice clothes...some where 25 pounds down to 5...some 10 ponds to 3...It was great!!! The staff were excellent as they recommended becoming a member meaning I got 10% off...my mum would of paid £73... Something instead she paid £65... something Which is pretty good
New Review
FAQs
What is the phone number of H&M?
You can contact H&M at +44 344 736 9000
How can I get to H&M?
You can find directions to H&M by following this map link