Abbey Veterinary Centres, Monmouth

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Reviews

1. Heather Allan ★★★★★

   We have always had wonderful treatment from Abbey vets. Easy to get convenient appointments and the vets and nurses are knowledgeable, kind and provide excellent care for our pets.

   almost 3 months ago
2. Darren Mark Douglas ★☆☆☆☆

   Okay, breath. Let's go! Firstly, they antagonise. After repeatedly telling them that their prices are unacceptable (more of this later) they continue to push an agenda. Avoid. Secondly, one does not appreciate snobbish behaviour. Of which this practice has in abundance. I can't be bothered to get into it as it will waste my time. Doubly avoid. Thirdly, having been asked to pay £27 for a signature/prescription, then a further £60 for them to "examine" my best boi, even though he's in perfect health, and to compound these issues, another £60 for the medicine, I'd say they were taking the proverbial. SIDE NOTE: I managed to sort my dog for ....a drum roll please, £10! I suggest others do the same. It's daylight robbery and disgusting. What I don't like is repeatedly getting emails from them, a lack of understanding that not everyone is made of money, and the hoity-toity nature they deal with things. I do not wish to receive a copy-and-paste email from you regarding your services. No matter how formal it is, how carefully crafted. You don't listen and then send me something like an invoice for something I haven't received. Awful, awful. Don't let them fool you, if they cared about your pet they wouldn't be asking for exorbitant fees. It's a ruse. Don't fall for it and find somewhere better. The psychology here is quite impressive, they know people care about their pets, and jack up the prices. What are you going to do? My best advice, research a better place and don't be fooled. My dog deserves better.

   almost 3 months ago
3. Karen Keenan ★★★★★

   Really friendly staff, always feel valued as a customer, everything always explained clearly with regards to our dogs treatment. Great vet practise

   almost 4 months ago

1. Kevin Hughes ★★★★★

   Credit where credit is due. I have 2 dogs very strong poweful dogs, that I have always taken to Abbey Vets Monmouth, my boys may look intimidating, even though they are anything but that. All the staff from receptionists to practice Vets have always been brilliant with my 2 boys. They actually greet them each time and ensure that they are happy and relaxed, so much so, they get so excited to see them. Never worry taking them here. Thank you all again, it means the world to me and lucky to have such a caring practice on my doorstep.

   almost 4 months ago
2. Millie Jenkins ★★★★★

   The vet, vet nurses and receptionists here were incredibly helpful with my three dogs on their annual vaccinations - especially with the dog that usually wouldn’t enter a vets out of fear but was happily taking treats from the lovely vet and nurses. Highly recommend

   almost 5 months ago
3. Tehniyat Khan ★☆☆☆☆

   After getting my puppy in 2020 I contacted Abbey Vets to see if they could take him on. They were very polite and reassured me that I was signing up to the right place, so of course I was excited and felt I was going to be looked after. The experience I’ve had has been the complete opposite and instead I’ve been greeted by rude receptionists and vets who seem more concerned about signing you up to a direct debit package than looking after your pet. There are some lovely support staff and nurses and a couple of nice veterinarians who took the time to speak to me when I had questions but this was few and far between. If you’re looking for a caring practice who will support and guide you through any issues or provide reassurances then I’m afraid this is the wrong place. I will have to take my dog somewhere else!

   almost 3 years ago

1. Tony Sparks ★☆☆☆☆

   AVOID Abbey Vets at all costs We have been with Abbey Vets since 2004, but will never go back. Two months ago, we took our lovely 15 year old Westie Louis to be put down. He had a wonderful life, and went down hill rapidly so we knew it was time. What a shame I did not read the reviews before we went... We waited until the consulting room was free so we didn't have to wait in reception and took him straight in. - The Vet had a quick look over him and agreed it was the kindest thing to do. He then proceeded- whilst Louis was lying on the table in the throes of dying- to discuss the fees for all the options: do we want him cremated, do we want his ashes back etc. We were horrified. We agreed to everything he suggested just to get on with it-well over £400- and then he asked us to leave whilst he prepared him for his injections. He suggested that whilst we were in reception we pay to save doing it at the end! I honestly still cannot believe his callous attitude and we have shared our experience with family and friends who are equally shocked. We have waited until now as were were waiting to move vets as we still have a cat, and will no doubt in time, get another dog. This we have done and I can only say in the strongest terms to anyone reading this- DO NOT USE ABBEY VETS. They are callous and ONLY care about the money.

   almost 3 years ago
2. Samantha Brenchley-Shoults ★★★★★

   I’ve been using this vets for a number of years, and before them was with Claire at her own practice. All the vets I have dealt with over the years have been superb, Claire, Cate and Chris and the nurses and receptionists are incredibly caring also. Whilst I’ve been lucky that my cats have usually only visited for routine procedures the team have also been excellent when I’ve had to say goodbye to pets and have always been exceptionally caring and understanding. Whenever I attend I always feel that they understand how important peoples pets are to them, and that they are family members not just animals. Appointments have usually been on time, the consultations are not rushed and never had a problem with the billing etc.

   almost 3 years ago
3. madeleine foster ★★★★★

   Had to have my dog put to sleep, which is everyone’s worst nightmare. Cate did the deed and she was fantastic. I adored my dog and I could not have wished for a more peaceful way for my dog to have passed away. I’ve had dealings with Cate and Claire and find them warm and caring towards my dog who found going to the vets stressful. They were straightforward and didn’t try and squeeze money out of you. They made a hard time for me so much more bearable. Thank you.

   almost 4 years ago

1. Melanie Sheehan ★★★★★

   I have several dogs and have been with Abbey Vets for three years now and they’ve been excellent! One particular dog of mine is a large GSD who is very difficult to handle and Chris is brilliant with him - it is such a relief to have finally found a vet that can actually examine him in a way that doesn’t trigger his anxiety. Would definitely recommend Abbey Vets!

   almost 4 years ago

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