Ernest Jones

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Reviews

1. Shea Kirby ★☆☆☆☆

   I had received a Gucci necklace as a gift 3 years ago, for my 18th birthday, that was bought from this branch. Unfortunately, the clasp has broke and I have since taken it back to be sent off for repairs. Upon first entering the store, straight away the staff were very cold and not friendly/welcoming. We felt like we was being looked down on and the staff gave off the attitude as if they owned all of the jewellery. The girl who took care of my situation however, was nicer and offered me a drink after being seated. After looking at my necklace, I was told I wouldn’t get a price until they had sent my necklace off, or if it would have to be sent to Gucci and get a price from them (if it was something they couldn’t repair). When she had entered all the info into her system, she was given a repair price then and there, which was £47. I was told I could pay upfront, or I could pay 10% deposit and the rest upon collection. I chose to pay 10%. However, today I received a phone call from the branch stating that I would have to pay £78 for a repair, or £130 for a new chain (Not stating that they have had to send it to Gucci)! As you can imagine, this has annoyed me, as I was told a much cheaper price in store and now feel like I’m being ripped off! I have asked for the necklace back and will be taking it elsewhere. I will no longer shop at this store due to the terrible customer service. I visited another jewellery store in lakeside the same day, and their customer service was amazing! Ernest Jones Lakeside, do better!

   almost 2 years ago
2. Jonathon ★★★★★

   Great initial service from Sarah, took her time to show options with no pressure to buy or up sell. Just clear information about all products and allowed me to make my own decision. I actually only went in to have gain ideas but because of Sarah's customer service I ended up purchasing. On collection i was greeted by Emily who was amazing throughout the process.

   almost 2 years ago
3. Piyush Mittal ★★★★★

   We had amazing shopping experience at store.. Farhat was very helpful and patient with us and served us very well.

   almost 2 years ago

1. Queen Mermaid ★★★★★

   Gemma was fabulous she provided us with excellent service so helpful and friendly and so are the other staff. Very knowledgeable about their breitling watches x

   almost 2 years ago
2. donna wright ★★★★★

   Very helpful. Gemma and Dawn were really helpful. Walked out with a watch I've been wanting for ages!

   almost 2 years ago
3. Paul Stokoe ★★★★★

   Went to Lakeside today to by my son a watch for his 18th birthday went in looked arround staff to busy talking to make any attempt to serve us ... we went out side only to be followed by a member of staff that asked us if they could be of any help explained the situation and to my amazement we received we received a customer service that was second to none... thank you alll so much for the service we received

   almost 3 years ago

1. Nick L ★★★★★

   Absolutely amazing service received. Dealt with Dawn and Lynda, not only did they source a watch from manchester in less than 24 hours. I was kept up to date at every stage. Absolutle pleasure to deal with and would highly recommend this store, best service by far. Thanks again.

   almost 3 years ago
2. Jessica Giddings ★☆☆☆☆

   My experience here has not been great considering I am recently engaged and I wish my partner never bought the rings from here. The staff told him that he had 30 days to return / exchange the ring if there was any issues. We had both returned as I wasn’t happy with a engagement and band set and the diamond placements. Because I had worn the engagement for a matter of a hour or two once engaged, to have a feel for it, decide if I like it (the usual things you consider once being handed a ring - then it’s been in its box since) that I couldn’t exchange the ring anymore because it’s been worn. I was told in a patronising way “the ring must be unworn” …. How do they expect engagement rings to not be worn? They made me feel so awful I ended up crying in the store. They offered to order in a few new sets of my size to compare them and change the wedding band if need be. They kept asking what the issue was when I told them 100 times. They made me feel not understood when I’m the one not happy and wanted everything to be perfect. A lady phoned me to say the new sets have arrived in store and again, patronising way said “this is to change the wedding band only”. So I said to my partner to tell them we aren’t going to bother coming back. I don’t want to change my engagement ring. My issue with them is more they keep harping on the fact I can’t exchange the engagement ring from the set. I don’t want to change it, but if I had to, they’re saying I can’t because I’ve tried it on, which doesn’t exactly make me feel good or leave us with any positive outcome if I’m not happy? I wanted to just make sure everything looked perfect and if it didn’t because of the engagement ring, they should change it as we are within 30 days. They even tried fobbing us off saying it can be an eternity ring. If I wanted an eternity ring we’d buy one. My feelings just weren’t considered when we had stuck to the return/exchange rules given. They just made me feel really worthless. I wouldn’t recommend getting jewellery here, especially for an engagement.

   almost 3 years ago
3. Takane Kayano ★★★★★

   Nice watch shop, good selection of watches from different brands ranging at varying prices, good place to find the perfect watch!

   more 7 years ago

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