Debbie's Villas Travel Agency in Tonbridge, Paddock Wood

Reviews

1. Beth ★☆☆☆☆

   Would NEVER use Debbie's Villas again, after our stay in Orlando this October 2025 we were very disappointed with the cleanness and condition of the property. The property is showing its age and not been upgraded for a long time. Whilst we were there, we had number of issues, and you could never get hold of the management company in Florida. I had to wait for Debbie's Villas in the UK to respond. I spent a large about of my holiday sorting property issues. Also, the cleanness was VERY basic, very dirty, and dusty in places. After raising all of this with Debbie's Villas and formal complaint to them I am disappointed with their response. It’s my fault I didn't leave the management company a voice mail. It’s expected of us to sort out property issues whilst we are on holiday. They only deep clean every 3 to 4 months so dusting is done then. I feel this should be done after every stay. I will never use this company again as this holiday was meant to be a magical holiday and ended up being a nightmare and lots of stress and work emailing and trying to call people.

   almost 7 months ago
2. George Phillips ★★☆☆☆

   The devil is in the detail. Had used Debbie’s villas on previous occasions to our satisfaction but our villa holiday in May 2025 through them has left a bitter taste and we’ll be looking elsewhere (VR360 homes is the place to go) as a result. We booked a 3 bedroom villa on Indian Oaks Trail Kissimmee for 14 nights costing £2366. We found the community this villa sits on is, to be polite ‘tired and neglected’. When we entered the villa the smell was musty and of damp. The mould around the lounge insecure doors to the pool deck may have contributed, or it may have been the dirty dishes left in the dirty dishwasher. The fixtures and fittings for the curtains were hanging out the wall, pots and pans thrown into the cupboards with the overall sense that the villa hadn’t been cleaned despite us booking 8 months previous. The pool deck was filthy. In our opinion the pictures did not accurately reflect the condition of the villa and it was obvious, judging by the painting on the exterior fencing which had faded significantly that the pictures used to showcase what they described as one of their most popular villas were taken some time previously, even the furniture had been replaced to the detriment. Debbie’s villas disputed this (they would, but they weren’t there, unfortunately). We took ourselves to a hotel and notified that we would not be staying and asked for consideration of a replacement. A copy of terms and conditions was sent (always a good start) to us making clear their position. We were asked to meet with a representative on behalf of the rental company (who identified herself as the owner) which we did the following morning. She told us she’d been in to address the issues we’d raised, so she accepted what was said but Debbie’s villas didn’t. We were given the choice of staying at that villa (why would we?), paying an additional £500 for an alternative from Debbie’s villas or finding our own alternative at our cost. We took their alternative. It’s a pity you can’t attach the smell of the villa to give you a sense of perspective. As I said at the beginning of this review, we’ve been repeat customers but it’s our last time with them, even though the alternative at additional cost was a really good villa in a great location, they’re not interested in what you have to say, and there’s lots of reviews that sing their praise, but the whole point of a objective review is to let people know that it isn’t always the case and this time me and my wife have been on the end of some pretty poor service and some pretty objectionable behaviour because of the issues we’ve experienced and raised.

   1 year ago
3. John Hurry ★★★★★

   We stayed with Debbie's Villas in July 2024; and from the very start of the booking, right through to call and the end to make sure everything was okay, the team were amazing. The help in booking, ensuring we had the correct documentation for travel, along with some fantastic tips on how to get the best really made the whole holiday that much better. The accommodation was breathtaking, well situated to visit the parks, but also far enough away to get a feeling of the American lifestyle. We can't recommend the DV Team highly enough, as this was our first and I'm sure should won't be our last trip with them. Thank you for the holiday of a lifetime.

   1 year ago

1. Andrew Waldock ★★★★★

   Probably the best villa we have stayed in so far been over many times but do stop in Disney for perks. Clean, modern, great view, estate well kept, locals spoke and are friendly while out walking. Great location also, we now fly in and out of Tampa from Uk. They even let us stay in villa until 4 on our last day. We will be back.

   1 year ago
2. Hannah Hercules ★★★★★

   Used Debbie's Villas twice when visiting Florida and really pleased with them on both occasions. Also purchased our park tickets, mobility scooter hire and car hire through them and got good, competitive prices. I would happily use them again (if I ever make it back to Florida that is!!!)

   almost 3 years ago
3. Bethany Grundy ★★★★★

   We had a brilliant experience with Debbie's Villas. We booked through them as wanted a modern villa and they had inventory at the new resort, Storey Lake. The villa was exactly how we expected it to be and the service from the team at Debbie's Villas throughout the booking process was great. We even got a call just before the trip to make sure everything was OK, we had doen all of our ESTAs etc. It's our first time having a villa in Orlando and it won't be our last if we travel with family/friends again.

   almost 3 years ago

1. Derek Ferguson ★★★★★

   We used Debbie's Villas for our much delayed Florida trip. They are easy to deal with and any queries were dealt with quickly and efficiently. A couple of issues with our villa were sorted the next day. Highly recommended.

   almost 3 years ago
2. Anthony Wilson ★★★★★

   we can not thank you enough for our beautiful villa and service. Two weeks before we were due to go on holiday Mike contacted me updating that the villa we had booked may be going through a sale just before our booking and he wouldn't know if the new owners would honor the booking. He then spent the time to ask what our party required if the sale went through and the villa was not available. I gave Mike a list of requirements and he came back that day with a list of properties that were available and would meet our needs. Mike then advised that he put our preferred one on reserve for us just incase the sale went through. our preferred new villa was £995 dearer than our original booking and Mike managed to get the new booking to price match for us. The communication from you was next level and took most of the worry out of what could have been a terrible situation. When we arrived at our villa at champions gate we were overwhelmed by the quality of the villa it far exceeded our expectations. needless to say i have been telling friends, family and work colleges of the great service you provided and will be booking with you again. Thanks doesn't go far enough but Thank you from us all

   almost 4 years ago
3. Bobby McKay ★★★★★

   Having just moved our holiday to 2022 I can't thank Debbie's Villas enough. The villa we booked for this year was unavailable for 2022 and their customer service, particularly Hannah and Lucie, went above and beyond to get my booking moved. The villas are excellent, the management companies in Orlando, on the rare occasion we've needed them, have been great and any time I've dealt with customer services over the years (used Debbie's Villas for our last 6 trips) they have been great. Highly recommended and wouldn't consider using anyone else.

   almost 4 years ago

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