Virgin Active Twickenham

Reviews

1. Natasha O ★★★★★

   My home gym of several years with improvements made under the new management with increased investment. Friendly staff and instructors with an all-around nice gym community. Huge thank you to Peter and Athony who went above and beyond to help me during my visit today after an incident on one of the machines. I was really worried, but they were really calm and resolved the matter. I truly appreciate the help.

   almost 8 months ago
2. Maria Phillips ★★★★★

   I’ve been going to TW2 Health and Fitness Centre with my husband for a few months now, and we’ve had a great experience. Especially during these cold months, the motivation from the instructors has made a huge difference. The facilities are fantastic, and I’ve noticed improvements not just in my physical health but also in my mood. I always feel better afterward, which really helps in my everyday life. I love the swimming pool, steam room, and sauna, hey are clean and smell nice. The staff are very friendly and helpful. Thank you so much!

   almost 9 months ago
3. Joanna Oliffe ★★★★★

   I have been coming to this gym for over 15 years and was sceptical when it was being taken over. But I have been very impressed with the improvements so far. There is more equipment and machines on the gym floor, new group classes and a much improved cafe. The staff are friendly and engaging and I like the engaging content the club is sharing as well as the initiatives like the tw2 games, socials and run club. I like having a gym with a pool and enjoy using the steam room. Would highly recommend.

   almost 9 months ago

1. amy kevin ★★★★★

   I joined at the start of the month and have been really impressed so far. The new gym equipment is great, and I’ve been really enjoying the classes. The café area has excellent coffee and is also a nice spot to get some work done. Everyone who works here is so lovely and welcoming. What a fabulous Club!

   almost 9 months ago
2. Bammj 89 ★★★★★

   The team at TW2 really look after you, in particular Ania one of the PTs. She coaches my gf and even though I’m not officially her client she always pops over when she sees me to give tips on my form, which has been incredibly impactful. She takes the time to say hello to everyone and she knows a LOT of people here at TW2! She’s incredibly knowledgable and passionate and an asset to the PT staff. The recent refurbishment of TW2 from being the former Virgin Active had me sceptical at first because I loved Virgin. However, I have to say, it’s so much better now. The cafe is great to work in, great menu and the gym floor has brand new equipment. I’ve been at this gym for 10 years now and it’s probably the best it’s ever been!

   almost 10 months ago
3. Sonia Diaz ★★☆☆☆

   Lovely location and facilities. However if you have inquiry or need something from staff I can count a few that can be helpful, and mostly polite! Bets customer service while you sign up but Worse customer service once you are a member. It is supposed to be a family club but the Junior services have been without a proper manager for months and no one to give you answers of anything. I love my sons swimming coach and that is the only reason I still have him in that gym. They should improve their customer service

   almost 3 years ago

1. Miran Tahir ★★★★★

   I am member of the virgin active in Twickenham and just wanted to thank the staff for being so helpful and professional especially Daniel at reception and also the lady life guard by the pool. Excellent experience and enjoyable every visit.

   almost 3 years ago
2. Leighton95 ★★☆☆☆

   Potential to be a great club, prices are creeping up but the basic services aren't reflected in this. - Steam room has been broken for ages - No towels on a few occasions - Lovely barre studio that hasn't seen a barre class in years. - Temp Car park flooded and dark in winter, not in Virgin's control but what we pay should reflect that.

   almost 3 years ago
3. Dan Millar ★★☆☆☆

   This gym has infallibly dropped its standards in the last month to cosmic proportions. The steam room has been closed for 3 weeks because a bit of plaster has deposited from the ceiling, what happened to utilising staff and getting a bit of bostik from the local homebase. A simple job that can be done in 5 minutes, a chimp from London zoo could achieve such a mundane task!!! This is irrefutable and I am astonishingly dismayed this hasn't been resolved when us members pay such a handsome sum demonstrating our custom is not valued!!!! Disappointing!!!

   almost 3 years ago

1. Molly-Mae Courtney ★★★★★

   If you’re thinking of joining a gym this year I cannot recommend Virgin Active Twickenham enough! I absolutely love this gym! All the staff are super lovely and welcoming, always saying hello and checking in to see if I need any help! Josh in particular was super helpful when it came to setting up my membership! If you are hesitant about signing up, do enquire with him about a tour as that’s what really sold it for me! It may be a bit more expensive than other gym chains but it is 100% worth paying the extra money!! The gym is a great size and the variety of equipment and fitness classes means I can do something different every day of the week should I want to! Chloe, my wonderful PT, even makes working out at 7am enjoyable!! The fact the gym has a (dance) studio and spa is also a huge bonus for me. Lastly, I have always felt super safe when working out here, I’ve very rarely had any problems with men (or other women) pestering me/staring etc (which was a real problem at my last club). If there ever has been an issue the staff have always been absolutely great at dealing with the situation so I can feel comfortable whilst working out!

   almost 4 years ago

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