Very strong improvement of the facilities in the recent months. Yes, there is still some room for improvement but the progress is outstanding
Not entirely happy! Just recently joined as it was my local gym on and thought for £490 for a years membership its not bad. Sadly today i attended for Dance fit and there was no class despite receiving an email saying it was on the instructor arrived surprised to see there was taekwondo kids on despite the instructor having that studio booked, apparently a time table change but no member or instructor has been notified. Wasted Friday evening. Apart from this i really enjoyed Sweat with Farida!
I am extremely disappointed by the misaligned messages from the staff on when the facilities will be ready after never ending renovation. Prices increased and swimming pool, changing rooms etc are not ready yet. Management does no longer reply to email. Classes are always full for people that work full time jobs. Locked in a year contract where value does not meet offering. I recommend you are given written down specifics on facilities termination before signing up.
Fantastic Gym facilities. The staff is always willing to go the extra mile to provide the best experience to the customer. Have been a member for the last 9 years and I am recommending it.
Currently closed for refurb until early next year. Nice small gym with swimming pool, steam room and sauna, however, hugely expensive compared to local gyms - around £75 per month.
My experience of this place is really mixed. The manager is one of the rudest men I've ever had the misfortune to interact with. He was bullying and even a threatening on one occasion. Just goes to show that poor leadership has a big impact on a place. Shame because it could be a great place!
Good facilities and instructors but terrible customer service and unethical contract policies. I signed up for a 6 month fixed contract and ended up paying for for 7 months as they have a notice period. Even if you've completed the contract, it rolls over automatically unless you give a months notice. I explained my situation to Brian, the Deputy Club Manager, and said I was moving away suddenly and did not have time to give notice. He refused to refund it, even after weeks of emailing trying to explain that I would be paying for a service I wouldn't receive. Apparently, a notice period on a fixed term contract seems normal to them and they could not see anything wrong with charging me for an extra month!
Very very disappointed by this gym, especially their customer services. The facilities are ok but the staff is anything but helpful, and certainly not professional. Just a simple task as booking a class or getting a timetable right was made very complicated. I was a member for the pool and classes, but you can definitely find somewhere better in the area.
Really nice gym facilities and great instructors, but the worst customer service I've ever experienced. I ended up paying for 7 months of membership but due to the lockdown closures I could only access the gym for 6 of those months. When I requested a refund for the final month, Brian, the Deputy Club Manager refused to refund it. I spent weeks emailing him trying to explain that I had paid for a service I hadn't received, but even after involving Johnny, the Club Manager, I still got no refund. Apparently neither of them could see anything wrong with charging me for an extra month! I finally have a refund, only because I got my bank involved. Do not sign up to this gym, the good facilities are not worth the poor management and customer service.
DSQ GYM is located at Dolphin Square, Chichester St, Pimlico, London SW1V 3LX, UK
You can contact DSQ GYM at +44 20 7798 8686
You can find directions to DSQ GYM by following this map link
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