Coast & Country Cottages Lodging Business in Salcombe

Reviews

1. Elizabeth Long ★★★★★

   We would like to thank Coast and Country Cottages, There was a problem with our accommodation, they were having technical difficulties with their phone lines but we were able to get hold of them, they sorted us out as quickly as possible and we were very happy with the service, For the rest of our stay at Buttercup lodge, they kept touch to make sure we were still happy and enjoying our break. On the last day we went to the office to thank them in person, they were friendly and thanked us for being understanding, and were glad we were able to finish our holiday. Thank you ladies at C&C cottages in Dartmouth, you couldn't have done a better of taking care of us! E, S and M Long ❤️

   1 year ago
2. Thomas Luke Edwards ★★★★★

   Really easy to book. Office is in a great location for key collection and staff were incredibly helpful. Will book again!

   1 year ago
3. Caroline Hill ★☆☆☆☆

   Don't book a holiday with this company!! Its a nightmare to change your booking date despite giving 8 months notice. You can't talk to someone, the phone options when you call them are frustrating and it takes ages to speak to someone. You have to add their app to your phone, then set them up on Whats app to message the company, they take days to get back to you. They are totally useless, though there is no trouble when they want any money from you. Avoid this company at all costs.

   1 year ago

1. Sarah Gibbs ★☆☆☆☆

   Absolutely appalling customer service experience. I booked through Sykes (their parent company) but had the misfortune for the property to be managed by Coast and Country. We arrived to find the property hadn't been changed over. When I tried to reach the out of hours number it didn't work. When I eventually reached them the next day they were unresponsive. Despite promising to get back to me, they did not. They have failed to resolve the issue or apologise. I definitely would not recommend booking with them.

   almost 2 years ago
2. Danny Jenks ★★☆☆☆

   All very automated - not a great customer experience Nice properties, but if you're looking for a personal, friendly and informative service, look elsewhere. Plenty of other companies providing better and a less pricey service Evidently a company going through the motions of being taken over by a larger entity - it's all admin, automated emails, reminders, notices, rules & regulations etc. Important stuff I 'spose, but not really nestled amongst any niceties or offers - received my check out instructions the morning after I arrived at the property hoping that I'd had a relaxing break! Other comments on here ring true about the general way these guys do business

   almost 3 years ago
3. Ricky B ★☆☆☆☆

   Be very careful when dealing with Coast and Country Cottages. I paid a deposit for our accommodation 11 months in advance. Just as I was about to pay the final instalment they cancelled our holiday as the owner had sold the property on. The new owner did not want to let the property out. The contract protects Coast and Country and clearly they were compensated by the new owners. We however were merely offered the opportunity of booking one of the few remaining (poor quality houses) that did not meet our needs. Company couldn’t care less that we had been cancelled. They couldn’t even offer a small sweetener for causing us so much grief. Not even a small discount for the following year. I will never use this company again as they have no idea about customer service. It’s just about them getting their commission. Out of interest we booked with Forest Holidays and stayed in a Forestry Commission log cabin which was much better.

   almost 3 years ago

1. Richard Barry ★☆☆☆☆

   Be very careful when dealing with Coast and Country Cottages. I paid a deposit for our accommodation 11 months in advance. Just as I was about to pay the final instalment they cancelled our holiday as the owner had sold the property on. The new owner did not want to let the property out. The contract protects Coast and Country and clearly they were compensated by the new owners. We however were merely offered the opportunity of booking one of the few remaining (poor quality houses) that did not meet our needs. Company couldn’t care less that we had been cancelled. They couldn’t even offer a small sweetener for causing us so much grief. Not even a small discount for the following year. I will never use this company again as they have no idea about customer service. It’s just about them getting their commission. Out of interest we booked with Forest Holidays and stayed in a Forestry Commission log cabin which was much better.

   almost 3 years ago
2. James Harding ★☆☆☆☆

   Had a lovely stay at one of their cottages back in 2019, the cottage itself was brilliant. Unfortunately they decided to keep back £50 of the deposit to pay for a deep clean as they alleged we had been smoking in the property and that as a result all the furniture smelt of smoke and needed a deep clean. Absolute RUBBISH!! Yes cigarette butts were left in the bin, however they were not smoked inside the property AT ALL... it would be difficult to smoke in there with the smoke detectors present. Sent several emails and letters to coast and country and received no response at all. Not impressed. Booking ref 3B36N-19-EN

   almost 5 years ago
3. suzy pile ★★★★★

   I've used Coast & Country Cottages for several years now, and have always had a brilliant experience. Their properties are always of a good standard and their team based in the area have been helpful whenever we've had (minor) issues. I would be happy to recommend to anyone.

   more 6 years ago

1. Keith Callaghan ★☆☆☆☆

   Coast and Country Cottages unilaterally cancelled our fully paid booking just 3 weeks before our planned holiday, with no satisfactory explanation. Their approach was offhand - customer support has gone downhill since Sykes Cottages took them over. Alternative accommodation was offered - but it was ten miles away from Salcombe, so useless. We found a reasonable (but pricier) alternative ourselves, - no thanks to CCC. We have been a regular customer of theirs since the last century but they will have to improve greatly to retain our business.

   more 6 years ago

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