Excellent service. We're from Ukraine and had a hard time finding a dental clinic accepting new patients NHS.They were very polite and courteous, and they spent a lot of time and attention with us. We filled out the form and were given an appointment for the next day. We are very grateful to the entire team at this dental clinic.
Love everything about the practice but medical history being done in the waiting room is nonsense. The whole of Dudley road now knows something that was so personal to me. First practice or shall I say first place to ever do this. Is this not breaking gdpr!!
I wouldn’t even give one star if I could. After receiving a filling here, I was in pain for over a month. Every time I called for help, I was told I was “on the waiting list.” Meanwhile, I ended up seeing a private dentist three times in that same period they were far more helpful, prescribed antibiotics when I developed an abscess, and advised that I needed a root canal and another filling. When I couldn’t get through here (half the time it just goes to voicemail), I contacted 111 and was seen by an emergency dentist who removed the nerve causing the pain within a week something this practice failed to do. There was no sense of care, urgency, or compassion shown. I felt completely brushed off and left to suffer unnecessarily.
I was disgusted when my 94 year old mother was told there were no emergency appointments when she had a facial swelling after a routine filling. Furthermore there were no appointments for the Thursday or Friday either and she should call 111. There is no duty of care , lack of responsibility or empathy. My mother has been a regular patient for decades never missed an appointment or been late. Being clinical myself i found this level of care appalling
It used to be a good dental practice, but since the young dentist left, we’ve had a lady who was quite rude and unprofessional. The manager refused to move us to someone else, so we left after 5 years. I can’t fault the receptionists, as they’ve always been very helpful and polite. ------(--- To reply to the practice reply - telling a child they are not normal because they don't drink fizzy drinks nor eat sweets on regular basis, is below any standard in my opinion. And it is not the lack of proper communication but your lack of care.
My experience with dentist name Ramya was very good, she is such a nice person, caring a lot during my treatment and I always feel she is very helpful all the time my visit so after my treatment I always feel great, thanks dentist Ramya for everything.
Did give a five star review, but sadly it's now down to one. My sister, who has mental health issues, has been in pain for a week now concerning her teeth. At first she thought it was sensitivity pain, so she got some toothpaste to see if that would help. It didn't. So it must be something to do with the partial denture she has in. She called up to say that she's been in pain and they said that they couldn't see her until late March (three weeks away!). She had to hold back the tears and was told that she could call back in the morning. Sadly, she won't as she feels defeated and what makes this worse is that she can't eat or drink! Sad state of affairs when you can't get an appointment to just make sure there's nothing seriously wrong ... I'm now having to seek out another dentist for her just as so she can get someone to look at her and help her - especially as she's unable to eat or drink anything. What's worse is that she has had nothing but bad experiences with dentists and just adds to her anxiety, worry and her body dysmorphia.
Havent been for a few years as im not keen on the dentist but i was really impressed with dentist ramya and her assistant they were so caring today and really made my experience of having my tooth out alot easier than a previous experience ive had, thank you for your kind and caring manner see you in 3 months x
Disgusting customer service! I messaged Fri morning because it hurt too much to talk and asked them not to call me because of this but reply by email instead. I asked lots of questions which I would have asked on the phone and all the receptionist emailed back was "call the surgery" did she even read my email? So 3 days later on Monday and a few painkillers to help talk I phoned up for an emergency... She wasn't able to get me in and then wasted my time even more taking details before telling me oh sorry we're not taking new patients!!!!!
I would like to share my experience at this practice. The service I received was excellent. I cannot thank Dentist Ramya and her nurse Mani enough. I've recently had several appointments and a tooth extraction. These ladies were so kind and caring, I've never seen anything like it. I was really nervous before having my extraction and they put me at ease. I felt so comfortable in their presence. I will never go to anyone else again. Thanks ladies ❤️
Dudley Road Dental Practice is located at 158 Dudley Rd, Wolverhampton WV2 3DN, UK
You can contact Dudley Road Dental Practice at +44 1902 450445
You can find directions to Dudley Road Dental Practice by following this map link