Skechers

Reviews

1. Kim Anderson ★★★★★

   Friendly staff member that served me today, very helpful.

   almost 4 months ago
2. Peter Cherry ★☆☆☆☆

   On the 8th October 2024 on the advise of the sales staff I purchased a pair of black 100% waterproof trainers from the Skechers outlet branch, Banbridge Northern Ireland for price of £63.00. After 4/5 months I noticed they started to gradually let in more and more water, making them now totally unfit for purpose. Today I returned to the store to ask what I could do about this, however I was advised that I could not return them as it was outside the 45 day period. It was explained to me that the waterproofing was only valid for 45 days. This seems very harsh to me that a product can only be guaranteed for 45 days. I have been a Skechers customer for many years and always had good customer service and support, however on this occasion I feel very let down that this product has become so bad within only 5/6 months. I contacted customer support and 4 weeks later received a reply to say that because the store said they had no manufacturer fault there was nothing they could do. Clearly they have a fault if they are letting in water after 4/5 months of purchase. Furthermore they are being sold as 100% waterproof and this is false representation and clearly misleading customers. Disgraceful won’t be using them again.

   almost 9 months ago
3. Martina Gallagher ★★★★★

   Visited today and was dealing with a very helpful young lady called Molly she was fantastic and we got sorted very quickly. Very attentive but not overpowering

   1 year ago

1. Alexandra Lloyd ★☆☆☆☆

   Assistant manager at Banbridge Boulevard Sketchers store in Northern Ireland failed to convey store return policy to us on 23/03/24 when we bought shoes for my husband. She never told us that holding back the box meant we could not return/exchange the shoes. On return home, my husband realised he needed a smaller size so I went back at the next available opportunity (29/03/24) to exchange them for the smaller size. The assistant manager saw the shoes, and told me I could not exchange without a box, but as she had served us the previous week and did not relay this information to us, she wrote "special circumstances" on the receipt so I could return the following day (30/03/24) with my husband so we could exchange for a different pair of shoes, as they did not have a smaller size in the shoes purchased. Upon our return on 30/03/24 she refused to do the exchange and lied to the manager Eugene about seeing the shoes the previous day and lied about the "special circumstances" written on the back of the receipt. I expressed my unhappiness with being lied to, lied about, and scammed out of a substantial amount of money (sketchers are not cheap), but the manager backed up the lying employee and refused to assist. I will be escalating this to the highest point as I do not take kindly to being lied to or about, or wasting time and fuel to exchange something I was assured I could. Rest assured I will only return to this store in the future to receive an apology from the assistant manager and the manager Eugene. If I could give less than 1 star I would. The anxiety and stress the staff at this store have caused me, and the smile on the assistant managers face when she clearly thought she'd gotten away with her lies, is enough to send me over the edge so I will not be letting this go until there is a satisfactory resolution and apology from the staff in the store.

   1 year ago
2. Advance Hypnosis Clinics Nationwide ★★★★★

   Good selection of different styles. Nice clean store. Sizing was a bit of a mystery, but soon got sorted out. SERVICE: A young lady called Samantha helped me out. She's a breath of fresh air, friendly, chatty, and very helpful. Without having to ask she filled me in on special offers and aftercare. Thank you Samantha for your help today. Very much appreciated.

   almost 2 years ago
3. Sarah Hirsk fitness, life, health, food ★★★★☆

   Great customer service and staff on our last visit. Selection is a bit average but the kids section is the best. Great shoes at discounted prices. My youngest loves it there.

   almost 3 years ago

1. John McCarthy ★★★★★

   Was assisted today by Edel - really enthusiastic and helpful. Got 3 pairs of shoes in hard to find size. Thank you

   almost 3 years ago
2. Aga Aga ★★★★★

   Amazing customer service, the girl who was looking after every need I looked for her name is EDEL, thank you, amazing care and proffesional service! Also impressed by the brilliant choice of comfort footwear and best sales prices. Thank you Skechers Team.

   more 6 years ago
3. c o'sullivan ★★★★★

   Great store with excellent customer service. We went in to buy one pair of trainers for my 8 year old son and came out with a pair of Skechers each (there were 4 of us). Thank you to Danielle who was lovely and looked after us really well and you the manager there who organised a discount for us. I would highly Recommend this store if you are a Skechers fan

   more 6 years ago

1. J K ★★★★☆

   A Great shop with huge discounts. Got a further 15% off with Student Discount. However not a lot of men's shoe sizes smaller than 8 on display but worth asking the staff before leaving. Definitely be there again!

   more 6 years ago

FAQs