Made online purchase for a Shark Car Detailing Kit which once received didn’t fit the Shark vacuum I have. As per distance selling regulations I asked for a full refund but Beacon said I could only get a refund of the product cost not the postage I paid for purchasing (£5.99) even though I would also incur postage cost to return item. 0 stars seller
Went in to look at replacing a Neff oven saw Will who listened to what I needed, no pressurising me into buying a more expensive purchase than required. Much appreciated, will use them again.
Just wanted to thank John at Beacon for his invaluable advice to my wife when purchasing a new washing machine. Also to Jan who delivered and installed the following day. Staff were extremely helpful and polite and the service was quick and efficient with no fuss. Thank you to all involved.
Excellent customer service given by Will this morning. My wife and I went into the store looking for a new washing machine and wanting to support a local firm. Will approached us in a friendly, polite manner. He was extremely knowledgeable and answered all our queries and even supplied extra information. There was no pressure to buy, but we were so pleased with Will's help that we bought a top of the range Hotpoint which was offered at a discounted price, free delivery and 5 years parts guarantee. Thank you Will and Beacon Electrical.
From initial placing of the order for our new cooker to delivery and installation the service was excellent. While it was disappointing not have it in time for Christmas, Beacon were honest about the delivery time and it arrived as stated - shortly after New Year. The two lads who delivered and installed it were very friendly and efficient, getting the cooker up two sets of stairs, installing it and taking away the old one for recycling. All in all a very positive experience. Thank you Beacon Electrical.
We bought a microwave from Beacon in Kingsbridge yesterday. It was good not to have to travel a long way, they had a good selection at reasonable prices, and we bought what we wanted. Good service from a young but knowledgeable lad.
Ordered a cooker on Monday, which was delivered and fitted, as requested on Friday. From the salesman through to the delivery men and the installer, everything was first class and better than could have expected. I can highly recommend Beacon Electrical.
Whole experience with Beacon was good. Fair price, plenty of information, and a really prompt and responsive backup with phonecalls from them. Ben has to be mentioned, most helpful.
Cooker arrived broken. Used them for several years but the customer service is now very poor, one of the managers attitude is disgraceful. Time to move on and spend my hard earned money elsewhere. Never again.
Where do I start? Ordered from them as they stated on the website it was in stock and delivery available the same week. After paying close to £1k, received a phone call to tell me that it is not in stock and they would order for Friday with delivery the following week. Then received a phone call on the following Monday to tell me its in and I could have it delivered next week. I refused this and they managed to find me a slot for the Wednesday. Fitters arrived at 1830, all in a bit of a rush. Move on 2 months and a leak appears from the front of the washing machine. Moved the machine out to find extensive damage caused by the leaking connection they had fitted, to the point where the floor and sides of the kitchen units are ruined. They did visit and then told me they only offer a fitting guarantee for 48 hours. They might not respond to this as they didn't even have the courtesy to reply to my complaints, but please DO NOT USE. Go to HBH Woolacotts instead like I normally would, far better service and the installation guys there are far superior also. I am also having the repairs undertaken by a Contractor and will be sending the invoice to Beacon. Disgraceful service!
Beacon Electrical (Beacon Park Road) is located at 263 Beacon Park Rd, Plymouth PL2 3JP, UK
You can contact Beacon Electrical (Beacon Park Road) at +44 1752 787600
You can find directions to Beacon Electrical (Beacon Park Road) by following this map link