Ivetsey Bank Hospital Ivetsey Bank, Wheaton Aston

Reviews

1. Lauren B ★☆☆☆☆

   I was admitted to the Wedgwood Eating Disorder Unit after struggling with Crohn’s disease and the long-term effects of long COVID, both of which had taken a serious toll on my physical and mental health. I went in hoping for understanding, compassion, and proper care — but instead, I left feeling dismissed, unsupported, and deeply traumatised by my experience. From the start, it was clear that the staff had very little awareness or sensitivity toward my physical health needs. My Crohn’s disease makes bathroom access urgent and unpredictable, yet I was once told I had to wait to use the toilet — something I simply cannot control. Situations like this made me feel humiliated and powerless. Rather than being treated as a person with complex medical needs, I was treated like just another patient on a standardised programme, with no adjustments made for my specific circumstances. My body wasn’t used to consuming normal amounts of food because of my physical and mental health struggles. When I became sick after eating, instead of receiving empathy or reassurance, I was made to feel ashamed. To make things worse, staff restricted my water intake afterward, which only added to my distress and physical discomfort. I felt like my suffering was being ignored and that my dignity was being stripped away. When I was finally allowed to go out for lunch with my family, I was hopeful that this would be a step toward regaining some normality and independence. However, after that one outing, I was told I couldn’t go out again because I had apparently gained a kilogram or two from that single meal. This was incredibly upsetting, as these outings were meant to help me rebuild confidence and ease back into real life — not punish me for minor, normal fluctuations. What made it even more confusing was that all I had eaten was two pieces of toast. To this day, I still don’t understand how that became an issue or why such a small thing was treated as a setback instead of progress. It left me feeling anxious about eating outside the unit and fearful of doing something as ordinary as having a meal with my family. The experience has left me with more questions than answers. The underlying issues that brought me there were never truly addressed, and instead of healing, I’ve been left with lasting trauma from how I was treated. What I needed was care, understanding, and tailored support — but what I received was a one-size-fits-all approach that failed to see me as a unique person. I am sharing my experience not out of anger, but out of a sincere hope that speaking up will lead to change. Facilities like the Wedgwood Eating Disorder Unit have the power to help people rebuild their lives, but that can only happen when patients are treated with respect, empathy, and an appreciation for their personal needs. No one should leave treatment feeling more broken than when they arrived. I want my story to serve as a reminder that real recovery requires compassion and person-centred care — and that patients deserve to be heard, believed, and treated as whole human beings.

   almost 8 months ago
2. Stacey Sell ★★★☆☆

   I stayed here in 2018 on the thorneycroft ward, at the time I was not happy with my care, going over my notes a lot of my issues were described in a heartless way, despite this I have grown a lot over the years, I’m unsure if that is because of thorneycroft or just time, when I reflect I remember the other patients I met and bonded with, it isn’t a lonely place when people feel the same way as you, some staff were friendly, others tried to be, I’m giving 3 stars as they did the basics of their job but no one went above and beyond for me, I do feel as though the being medicated and diagnosed within 2 weeks shouldn’t of been a thing, I was placed on anti psychotics at 16 years of age and I feel that has done more harm than good I hope this establishment continues to improve over the years

   almost 8 months ago
3. Hidaya El Naggar ★☆☆☆☆

   I was admitted years ago in the thorneycroft ward. Horrific place. Abuse and the staff just don't care and get off on the power they hold over you.

   almost 10 months ago

1. Lacey Oneil ★★★★★

   I was recently discharged from this hospital in July. Before this admission at ivetsy I was a patient at a different hospital and had a very negative experience. It being abusive, neglectful, and overall just not a caring place to be when you need help to get better. With that admission i became terrified of ever having to go back to hospital. I was then admitted to ivetsy bank under a section. When i got there from the minute i stepped foot in the building i could tell the environment was different to my previous experience, all the nurses were caring and warming aswell as all the support workers. Aswell as them, Dr Andreas and the psychologist Harriet were also amazing and I can’t thank them enough for helping me finally get better. I also thank tiff the ward manager as she helped with any problem or issues any patients had aswell as the social workers jade and kamilla. The OTs were also amazing and did activities to keep us entertained throughout our time in hospital whether that was baking or painting or going out on local leave. Throughout my admission there was many bumps in my recovery, times where I was mad because I wasn’t allowed out because of my risk. But all the decisions that were made were in my best interest and had a good reasoning behind it. Throughout my admission I had lots of incidents and during this incidents I felt supported and cared for and was always reassured by staff that it would be okay and they knew the best person to speak to when I’m low is my mum so they always got my mum on the phone to help. It’s the little things that aren’t actually so little, like support workers and nurses drying and straightening my hair for me, or helping my clean my room, or helping me change my sheets, taking me out for drives or grounds walks when I had leave, water fights on the days where it was hot. These are all little things that actually make a difference and they knew things that were important to me. They made me feel at home in a hospital. I truly can’t think them enough for everything as before my admission I hit rock bottom and truly didn’t believe I’d ever see the light at the end of the tunnel. If your reading this and you are looking because you are going to this hospital soon (I did this) then I promise you are in good care and all the staff are amazing and everything will be okay!

   almost 10 months ago
2. JasonYTReal ★★★☆☆

   I was there for a good two weeks some staff were an absolute peices of you know what. Nearly broke my bicep I lost my bloody headphones when they were packing to send me to the new ward but I'm gonna give it 3 because at the same there were some awesome staff and even this girl I met in unit Staff that I wanna shout out that have played a huge part in my on going recovery is Jade And Charlotte Charlotte Helped Me With A Panic That I had woken up one morning when one of the patients there was kicking and I just wanted to sleep and I had hit my breaking point nearly went nuts Charlotte helped me out And Jade was Just Being Jade You know if you need something she will be honest and will try and help even at her busiest so I'm honestly grateful and ill never forget that

   1 year ago
3. Katie H ★☆☆☆☆

   THIS dump is the infamous 'Huntercombe Stafford', one of the notorious Huntercombe 'hospitals' that was in the news a few years ago. All except two are closed now. Children are traumatised for life in these child prisons, and quite frankly everyone working in them should be arrested and questioned regarding the abuse and neglect that takes place under their watch. CCTV should be used - with sound - to protect children in the 'care' of these places. And yet despite all the evil within, here they still are, ruining lives in 2023 and hiding behind a new name! Shameful.

   almost 3 years ago

1. Reece Turner ★☆☆☆☆

   Utter s##t place came out with more problems, a foul temper and felt like I was punished for struggling. The staff used unlawful heavy restraints which made me angry, self harm and retaliate in a nasty way by feeling guilty for being unwell.

   almost 3 years ago
2. Elle Nolan ★★☆☆☆

   Some of the staff were amazing but that was rare I was left on my own for a long time before them coming in and I had too much medication which led me to have no energy and sleep all the time, some of the patients were struggling but didn't get the help they deserved, I was discharged and clearly still needed help but got discharged anyway, some staff would argue at you for having an incident

   almost 3 years ago
3. Ophelia Draws ★☆☆☆☆

   I pity anybody who winds up stuck in this corner of hell. This place does not know how to treat any mental illness, especially OCD, which I was admitted for. This place doesn’t treat you as a person, but as a number, as long as they can check each box on their check book, they couldn’t give two craps about you. This place is depressing, dark and dirty. I an OCD patient, contracted head lice here, head lice! For an OCD patient, causing me monumental distress, that they couldn’t care less about. Though some of the staff are lovely, a shocking amount of them lacked the basic common sense one would expect of a three year old. This place needs shutting down

   almost 3 years ago

1. George Kearney ★★★★★

   This hospital is brilliant. Every part of it was amazing to me. I'm proud to have spent the time I did there at probably one of the most pivotal times of my life. It's really lovely to have had so many people care about me for so long. I've come a long way, and I definitely have this place and the staff here to thank for a lot of that. The amount of support I received for every aspect of my struggling was phenomenal. There is a lot of effort put in to the smallest needs of patients. They even try their best to keep the peer dynamics positive, and to provide resources and facilities so that everyone can spend their time doing things that they love. I couldn't be more appreciative for the effort that everybody put in. All I can say is thank you for helping me so much during this difficult period in my life, and preparing me for difficulties in the future. You all deserve much more thanks than you get. Thank you :).

   more 6 years ago

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